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Old 10-01-2012, 09:34 PM   #1
ki4csq
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Angry 2012 Ford Focus, Quality Job None!!!

In March of 2012, I made the biggest Mistake I have ever made purchasing a car and it was buying this 2012 Ford Focus HB SEL. From Day one, I have had nothing but problems with it and they keep showing up even more...

Here is my list...
March 1, 2012 Picked up my Ford Focus and drove home. The very next morning I get in it to drive to work and the Sync System is unresponsive. It won't do anything, the screen shows the four areas, but won't respond, nothing, no voice commands or anything. The about 20 mins into my drive, the radio comes on, FULL VOLUME!!! All the WAY UP LOUD... and it still won't respond, I could not change the channel, turn it off, turn it down or do anything. I had to pull over, turn off the car, and then open the door and the radio finally went off.
Get back in and started the car and the radio seemingly worked just fine.
Off to the dealership... they reprogrammed the system with a "OS"..

Now, with the New OS, the navigation no longer works... had to wait on a new SD card.

Began to notice the transmission slipping and would not hold any hills and rolled back all the time. Got a notice in the mail and took it in for that...

New programming in place, this thing now really shifts oddly, maybe I can get used to it. But now my Mileage dropped from an average of 36 mpg, down to 30 mpg.... HOLY COW what a drop... Tried two tanks of gas, and different grades, still very low MPG... Back to the dealer, oh, and the Sync system locks up all the time still, but at least I am not having to jump out of the car...

The dealer, reprograms the car but says they can find nothing wrong...
OK, fine I will live with it I guess..

Then the Cruise Control stops working... Periodicity it would not come on, no matter which button I pushed, how hard. It would just not come on at all. Back to the dealer, they can find nothing wrong with it... but they reprogrammed it anyway...

Great, picked it up, get down the road and all I have on my screen is the Blue Oval now, and my windows won't roll down and the cruise control still won't work... Back to the dealer the next morning...
They reprogram the car again.... pick it up, all seems to be well....

Well, I thought on the way home (which is 40 miles one way), I can't get the cruise control to come on... So I get mad and I punched the steering wheel... the Cruise Control came ON!!! Dealt with it this way for a couple of weeks, and started video recording each incident.

Month 5, Back to the dealer, fortunately on the way in the cruise control did not work. And the dealer verified the issue... Great, they kept the car 4 days and replaced the clock spring, steering column wiring harness, the media and cruise control buttons, a computer, and reprogrammed the thing again.

Is it working, seemed that way for a few weeks, then Every time I started the car I would get a Microsoft Updating Window... that went a way after about a week, but I started getting another notice when I put it in reverse (I have just the radar) that my Backup Camera has Malfunctioned... I don't have a backup camera... got that randomly.. Great.. another issue to add to the list at my next service, so I thought.

Then, the Cruise Control stopped working again... WTH...
I emailed the Ford Direct, and called the dealer.. I chatted with Ford, they escalated the issue and I took the car back to the dealer... They could not verify any of those issues but at the direction of Ford put in a brand new program on the system... that was last week..

OK, fine, on the way home, the Cruise Control would not come on at all.. SIGH... My wife used the car the next day and the same thing the cruise control would not come on. Then we drive it to Florida for the weekend, NO CRUISE CONTROL FOR 200 MILES..... THAT SUCKS!!!!

Then yesterday my daughter drove it home from Florida, no cruise control...
I got home today get in the car and notice a bad musty smell, I have noticed this before but we have had little rain this summer and the car is garage kept, I chalked it up to sweaty gym short and shoes I keep in the car. But Yesterday my daughter drove in the rain for 4 hours through substantial down pours. Parked it in the garage overnight, and today I look in the passenger side floorboard and there is 2 inches of water in the car... Yes, not just a little water or dampness but 2 Inches of Standing Water INSIDE the car... the carpet and floor mat is soaked.... WTH...

This car is obviously a lemon, and I am taking it back to the dealer in the morning and demanding a replacement. I also have a call into the CSM that I have been dealing with for the last couple of weeks on the cruise control issue. But this is the last straw with this car...

I have a Focus with serious computer/electrical issues and now a substantial leak when it rains.... I hope nobody has had this many issues with their Focus, but it seems that Quality was Job None on this one....
If Ford does not do something serious about this, I will post here and everywhere I can... If they don't take care of this, this will be the LAST Ford I ever own. They will loose a 20+ year Ford Exclusive Customer... What is sad is that this car has been in the shop more times in the last 8 months, than ALL my Fords over the past 20 years combined....


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Old 10-01-2012, 09:58 PM   #2
NickCornell
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Sorry to hear that, but I'm really glad you're still a focus fanatic since you came here!
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Old 10-01-2012, 10:04 PM   #3
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Man, what are you complaining about? You're lucky to be alive! I'm sure I would've
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Old 10-01-2012, 10:06 PM   #4
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Man, what are you complaining about? You're lucky to be ALIVE! I would've wrecked the car for sure when the audio suddenly came on full-blast.

(Meanwhile, FF is acting like your Focus - I could NOT edit or complete my post #3. Still can't.)
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Old 10-01-2012, 10:10 PM   #5
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You definitely got a lemon. I hope you get relief from Ford!
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Old 10-02-2012, 03:25 AM   #6
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If it is deemed a lemon aren't they obligated to refund you the cost of the car, or is that only in certain states?

Regardless, that is an inexcusable amount of problems for a new car, I'm sorry that happened to you.
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Old 10-02-2012, 05:42 AM   #7
DEREKC
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Its a good thing the car comes with a warranty! The car will be new after replacing everything!
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Old 10-02-2012, 06:50 AM   #8
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Sometimes the hardest part to deal with is the dealerships who take five minutes to decide that they can't find any problem and that it is all in the customer's head. I mean, everyone loves to take time from work and their busy lives so they can leave the car at the service dept. for the day. It's kind of like a mini vacation, right? Or am I missing something?
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Old 10-02-2012, 10:08 AM   #9
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Quote:
Originally Posted by COLDaudio View Post
Sometimes the hardest part to deal with is the dealerships who take five minutes to decide that they can't find any problem and that it is all in the customer's head. I mean, everyone loves to take time from work and their busy lives so they can leave the car at the service dept. for the day. It's kind of like a mini vacation, right? Or am I missing something?
That exact thing happened to me today. They wouldn't even test drive the car for the issue I told them about. They plugged in the computer and said "Everything is working perfectly". Everyone knows that's the way to diagnose an issue...because software is always correct and never performs anything less than perfectly.

*cough* MyFord Touch *cough*
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Old 10-02-2012, 10:20 AM   #10
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Quote:
Originally Posted by hotleadsingerguy View Post
That exact thing happened to me today. They wouldn't even test drive the car for the issue I told them about. They plugged in the computer and said "Everything is working perfectly". Everyone knows that's the way to diagnose an issue...because software is always correct and never performs anything less than perfectly.

*cough* MyFord Touch *cough*
My original dealer wouldn't fix the seat heaters becasue they claim the computer said they operated normally at 90-100F (nevermind the service document explicitly states 125F at the heater mat). I'm barely measuring 90F after a long time, but that was when it was in the 70s, when its been 39-43 F in the morning the seat heater barely gets into the mid 70s, maybe lower 80s on the drive into work, vs a temperature from the vents of 90-100F when set to 70F on the dz-eatc.

Oh and they don't want to warranty a factory defect between the alignment of the hood and the head lamp because they would rather claim that the rear tail lamp was damaged ergo the car was hit from both sides even though there is no evidence to support a claim of front end damage at all. Escalating things to the customer care manager is a joke, don't bother, all they will do is parrot whatever the dealer said and not fix anything. It kind of ticks me off quite alot. The tail lamp is grinding into the paint as well, but becasue there is a tiny black mark they claim the car was hit from behind. My question is then why is nothing else out of alignment on that side of the car?

I have pictures from delivery showing the issue with the hood and the head lamp, but they have the audacity to make another bold faced lie saying the car was hit on both ends. WTF. Nothing else is misaligned, and the only damage (minus surface scratching perhaps) is underneath the hood right next to the head lamp.

Seriously why bother having a warranty or extended service plan warranty if they will weasel out of every problem with the car by hiding behind "normal operating characteristics"?
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