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Old 09-26-2012, 08:13 AM   #271
bcornea81
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Hey just an FYI...I had issues confirming the update after it was installed. I finally received a response back from Ford on the issue. They stated to "Run a Vehicle Health Report when finished with the update" I did run it and now its not asking for an update anymore off of the syncmyride.com website. I think it did work.

Try it guys and see what happens.

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Old 09-26-2012, 08:19 AM   #272
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Originally Posted by xpartmgr View Post
The dealer can't fix it as they don't have the proper software to make it right. Let's be sure we point the finger at the responsible party here and the dealer is not that person. Ford corporate is 100% to blame for this mess. They have been given the chance to make this right for all of us and yet they seem unable or unwilling to do it. Either they are not putting the right resources into fixing the issue because of the cost or internal politics, or they simply don't care enough to make the hard choices. Perhaps they have an outsourcing issue here. If they are relying on another company to provide the goods, they might be in a tough spot because they have no in-house development team and are help captive by another company while they bring new people online.

I just don't want us to blame the dealers on this. Sure I am critical of the dealer when you take your car it time and time and they act like you must prove you have a well documented issue. I also hate to get my car back and everything says "normal operation" on the work order, but this time they are right.
Absolutely. Did not intend it to come across that way.
The meaning was the dealer needs a solution form the manufacturer before they can resolve the issue.
The dealer is the dealer some are better than others, I have 5 or so here in my area I have been to 2 of them. One was useless and the other was ok. But in this particular case there is no point referring somone to the dealer when they will not know how to fix the car.
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Old 09-26-2012, 08:28 AM   #273
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Absolutely. Did not intend it to come across that way.
The meaning was the dealer needs a solution form the manufacturer before they can resolve the issue.
The dealer is the dealer some are better than others, I have 5 or so here in my area I have been to 2 of them. One was useless and the other was ok. But in this particular case there is no point referring somone to the dealer when they will not know how to fix the car.
Agreed.
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Old 09-26-2012, 08:37 AM   #274
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Why? The dealer doesn't know how to fix it. Ford doesn't know how to fix it!
I know that. But I'm doing it anyway because they told me to. At this point I want everything that has gone wrong documented.
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Old 09-26-2012, 08:49 AM   #275
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I know that. But I'm doing it anyway because they told me to. At this point I want everything that has gone wrong documented.
Understood, I would probably do that same.
My post was not about why would one go, but why would they tell somone to do that. They know it doesn't work, they have pulled the update.
Of course maybe that want to do some sort of diagnostic to try and find a solution.
I would like to hear what are the results of your visit.
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Old 09-26-2012, 08:51 AM   #276
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I know that. But I'm doing it anyway because they told me to. At this point I want everything that has gone wrong documented.
Yeah I think just having the documentation is smart. Are you preparing the documentation for something? I think everyone knows that I already started my case. Just wondering if you were thinking about doing the same?
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Old 09-26-2012, 09:04 AM   #277
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Yeah I think just having the documentation is smart. Are you preparing the documentation for something? I think everyone knows that I already started my case. Just wondering if you were thinking about doing the same?
What did you start/on what basis and evidence? Just curious.
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Old 09-26-2012, 09:06 AM   #278
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Build Date Issue?

Starting to notice that of those who have mentioned their build dates, the ones in 2012 seem to have the most luck working... Has anyone with build date 2012 had the climate issues? Or any others?

Mine was built Dec 2011 ... and someone else (TiFocus I think) had the same build month and his climate and everything worked. My climate and such do not.

Also, documentation would be great! But ... the last time I went into the dealer to have them check my front passenger struts (did the TSB on driver side), their report said nothing in regards to them checking it and saying they couldn't hear it. So much for documentation
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Old 09-26-2012, 09:13 AM   #279
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I know that. But I'm doing it anyway because they told me to. At this point I want everything that has gone wrong documented.
Yeah, always good to document everything. One thing the dealer can do that we cannot is wipe out the system and reinstall the latest version "clean". If the problems result from conflicts arising from installing a newer version over an existing version then it may help. Unfortunately from my experience this doesn't seem to be the case. I had 3.0.2 reinstalled twice by my dealer (and an APIM replacement as well). Didn't fix anything, same problems existed so it wasn't an install issue(s). So basically, the dealer can remove Ford's buggy software and reinstall a fresh version of Ford's buggy software.
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Old 09-26-2012, 09:22 AM   #280
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What did you start/on what basis and evidence? Just curious.
http://www.focusfanatics.com/forum/s...ight=lemon+law

This should give you more information.
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