2012 Focus Transmission Shaking - Page 48 - Focus Fanatics
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Focus Fanatics > Ford Focus Third Generation > MK3 TSB, Recall & Problems Archive

MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 09-21-2012, 05:35 AM   #471
whynotthinkwhynot
Captain TMI
 
whynotthinkwhynot's Avatar
 
Join Date: Jan 2005
Fan#: 18416
Location: the armpit of TN, Memphis, TN
What I Drive: 05 ZXW; 02 Windstar; 13 C-Max SEL

Posts: 20,128
FF Reputation: 270 whynotthinkwhynot Outstanding Standing Member whynotthinkwhynot Outstanding Standing Member whynotthinkwhynot Outstanding Standing Member
Buy-Sell-Trade Rating: (1)
Quote:
Originally Posted by mr_cassandra View Post
This was my 2nd trip in this time with check engone light and only mild failure of shifting, the first time I lost 3 forward gears and reverse.
Now that is not normal, nor within the scope of DCT-AT differences. This is what worries me is that Ford is not paying enough attention to the people who have real problems because of all the ones who don't have problems but think that they do. I've seen that situation more than once on this board, and so far as I can tell the best thing to do is to work with our FCS resource here.

Then we move on to the issue that I'm sure you know well- you have to be able to replicate the problem. Driving in sport mode shouldn't cause any problems, and that's definitely not a "shudder". Nobody on here has reported a CEL due to the shuddering, nor have there been any reports of missing gears from what I've read. We've had a couple of failed internal bearings, and some ridiculous upshift problems, but not failure to shift into gear.

Look at it this way- you're under warranty as it is, so if you think sport mode was causing your problems then put it to the test. 2 things will happen: you won't have any more problems, or you'll figure out how to replicate the problem you did have so you can have it diagnosed under warranty. The last thing I'd think you'd want to do is to treat the car with kid gloves so that it survives until after the warranty expires. If there's some sort of physical (not software) problem with the transmission, then it would be good to get it taken care of now.

I know...... if I were in your boat I'd find it hard to resist being tender with the car so that I wouldn't end up ragging it out so that it did die off just after warranty. That's a toss of the coin- I know. It's hard to tell which way is the right way to treat the situation.
__________________
Be eclectic.
---The Complete How-To Archive--

Moderating everything now, let me know if I can help.

Quote:
Originally Posted by the user formerly known as ZX3_Chick View Post
You're special aren't you.
whynotthinkwhynot is offline  
    Reply With Quote
Sponsored Links
Advertisement
 
Old 09-21-2012, 10:41 AM   #472
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,258
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by whynotthinkwhynot View Post
... so far as I can tell the best thing to do is to work with our FCS resource here...
Thanks for the endorsement, whynotthinkwhynot!
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is offline  
    Reply With Quote
Old 09-21-2012, 04:54 PM   #473
cal50
Focus Rookie
 
Join Date: May 2004
Fan#: 8140
Location: Ohio, OH
What I Drive: 2 cars!

Posts: 12
FF Reputation: 1 cal50 Good Standing Member
Buy-Sell-Trade Rating: (0)
Got an update on my clutch replacement on the 2012 focus~

Fluid contamination damaged the clutches ( per the service rep) and it will be a few more days to repair. I was told they had " a couple others" in for service like mine.

My vehicle build date was the month of September.
Perhaps a bad month....( I work for Ford btw).
cal50 is offline  
    Reply With Quote
Old 09-23-2012, 07:34 PM   #474
mjb457
Focus Enthusiast
 
mjb457's Avatar
 
Join Date: Mar 2012
Fan#: 96645
Location: Bucks, PA
What I Drive: 12 Focus SE , 03 PT Cruiser GT

Posts: 158
FF Reputation: 0 mjb457 Newbie
Buy-Sell-Trade Rating: (0)
Trans

I have my appointment in am.... I did call Ford per site.... ( a little different than Chrysler---no case # given..or record...huh... ) Ill post results tommorrow nite.... Im optomistic though... Thanks MJB
mjb457 is offline  
    Reply With Quote
Old 09-24-2012, 10:57 AM   #475
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,258
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by mjb457 View Post
I have my appointment in am.... I did call Ford per site.... ( a little different than Chrysler---no case # given..or record...huh... ) Ill post results tommorrow nite.... Im optomistic though... Thanks MJB
Hi mjb457,

Be sure to fill us in on how things go at the dealership. I'm happy to step in and see how I can assist, just shoot me a PM with some details (VIN, mileage, dealer, phone number) and I'll get on the case!

-Crystal
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is offline  
    Reply With Quote
Old 09-24-2012, 06:10 PM   #476
mjb457
Focus Enthusiast
 
mjb457's Avatar
 
Join Date: Mar 2012
Fan#: 96645
Location: Bucks, PA
What I Drive: 12 Focus SE , 03 PT Cruiser GT

Posts: 158
FF Reputation: 0 mjb457 Newbie
Buy-Sell-Trade Rating: (0)
Trans

I went to dealer... they checked it out.... said all updates are there..so basically nothing done,,,,, ( Im going to drive it abit & see how it goes) It sometimetimes shakes on take off still... Ford rep?? not sure how I contact you on here...thanks MJB

Last edited by mjb457; 09-25-2012 at 12:12 PM.
mjb457 is offline  
    Reply With Quote
Old 09-25-2012, 12:57 AM   #477
FirstTimeFocusOwner
Focus Rookie
 
Join Date: Sep 2012
Fan#: 104212
Location: Long Beach, CA
What I Drive: 2012 Black Focus SE Hatchback

Posts: 2
FF Reputation: 1 FirstTimeFocusOwner Good Standing Member
Buy-Sell-Trade Rating: (0)
Hello all,

I purchased a 2012 Ford Focus SE back in April of 2012 (just over 5 months now). In the first month, I noticed a few times I would pull up to a stop sign, stop, and then experience no response from the engine, followed by an uncomfortable jolt of acceleration.

Shortly after, I received something in the mail informing me of a Technical Service Bulletin for the Powertrain Control Module to resolve this issue and the rolling backward issue. After putting it off for a little bit, I scheduled an appointment in July to have the TSB performed.

The Service Advisor was very helpful and sympathetic, and explained that even after the fix it may take a little to "learn" my driving and break in. Actually, everything seemed to be fixed immediately after driving it home. However, a couple months later now, and I am noticing the issue has been coming back intermittently (and worse than before the TSB).

I first noticed it when waiting to turn left into my neighborhood. I had a very reasonably-sized gap between on-coming vehicles that turned into a moment of brief panic when I let off the brake and attempted to give it gas -- I rolled into on-coming traffic but there was no acceleration. After what was probably only a second (that felt much longer at the time), it kicked in and jolted me through the turn and into my neighborhood without incident.

I have also been experiencing very troubling shuddering when accelerating from a stop. This seems to be worsened with a car full of people; this is also - quite frankly - very embarrassing, as I work as a vendor to another car company and get enough grief for buying a Ford to begin with.

I now have a follow-up appointment scheduled for October 1st after visiting the dealership to complain. The Service Advisor did not offer anything but to take a look at it, but I would like to know:

1) Are the serious acceleration delays and the shuddering when accelerating caused by the same issue?

2) What can the Dealer do to attempt to fix this? If they are simply going to "reflash" my PCM, isn't this what the initial TSB was for? I ask because I don't want to be back at the Dealership every couple months with a BRAND NEW car.

3) I know "Lemon Law"s are probably different by state, and it's my job to look into the details.. but how much time / how many repair attempts is a "reasonable" amount for me to give the Dealer / Ford before escalating this?

4) Are there people in my situation who have actually had a resolution to these issues? I see people on this thread saying they've traded in the car, or are learning to live with it.. but this is my first brand new car, which I bought because I thought I would be avoiding these types of issues..

On the plus side: when I'm not experiencing these issues, I love the way the car drives. I love the features, and I REALLY love the look (although I wish I could have waited for the ST..).

Edit: I now have about 4,600 miles on the car, which is almost exactly 2,000 more than when I took it in for the TSB. After reading these threads, I should have experienced an improvement after about 1k miles?
FirstTimeFocusOwner is offline  
    Reply With Quote
Old 09-25-2012, 05:16 AM   #478
whynotthinkwhynot
Captain TMI
 
whynotthinkwhynot's Avatar
 
Join Date: Jan 2005
Fan#: 18416
Location: the armpit of TN, Memphis, TN
What I Drive: 05 ZXW; 02 Windstar; 13 C-Max SEL

Posts: 20,128
FF Reputation: 270 whynotthinkwhynot Outstanding Standing Member whynotthinkwhynot Outstanding Standing Member whynotthinkwhynot Outstanding Standing Member
Buy-Sell-Trade Rating: (1)
That sounds like a throttle body problem to me, although it could be in the pedal itself. I hate electronic TBs.

You could trade it in for an ST, but those are all manual transmission y'know. This would work well especially if it's one of the dealers that has trouble duplicating the problems you're experiencing.
__________________
Be eclectic.
---The Complete How-To Archive--

Moderating everything now, let me know if I can help.

Quote:
Originally Posted by the user formerly known as ZX3_Chick View Post
You're special aren't you.
whynotthinkwhynot is offline  
    Reply With Quote
Old 09-25-2012, 11:46 AM   #479
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,258
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by mjb457 View Post
I went to dealer... they checked it out.... said all updates are there..so basically nothing done,,,,, ( Im going to drive it abit & see how it goes) It sometimetimes shakes on take off still... Ford rep?? not sure how I contact you on here...thanks MJB
Hey mjb457,

Send me a private message with your VIN, mileage, dealer, and daytime phone number; I'll see how I can help.

Quote:
Originally Posted by FirstTimeFocusOwner View Post
...The Service Advisor was very helpful and sympathetic, and explained that even after the fix it may take a little to "learn" my driving and break in. Actually, everything seemed to be fixed immediately after driving it home. However, a couple months later now, and I am noticing the issue has been coming back intermittently (and worse than before the TSB)...
Hi FirstTimeFocusOwner,

I want to get you escalated to your region's Customer Service Manager. Send me a PM with your VIN, estimated mileage, preferred servicing dealer, and a daytime phone number. I'll send your info up the ladder and have your CSM reach out to you.

Thanks,
-Crystal
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is offline  
    Reply With Quote
Old 09-25-2012, 12:02 PM   #480
mjb457
Focus Enthusiast
 
mjb457's Avatar
 
Join Date: Mar 2012
Fan#: 96645
Location: Bucks, PA
What I Drive: 12 Focus SE , 03 PT Cruiser GT

Posts: 158
FF Reputation: 0 mjb457 Newbie
Buy-Sell-Trade Rating: (0)
This message is for Crystal ---- Ford Customer Service rep---I sent you private message to call me ..... Ill update on here later...thanks MJB
mjb457 is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks
-->
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 11:31 PM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.