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Old 09-19-2012, 07:09 PM   #451
mjb457
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Trans Shaking Intermitent?? Help

Just picked a used 2012 Focus SE with 11k ...really like it but did notice a shake or shutter when pulling out with the AUTO trans..?? I read the previous post...does it need to learn me?? Does it need the PCM flashed?? Ideas?? Do I need more warranty coverage?? thanks MJB
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Old 09-20-2012, 01:44 AM   #452
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Shakes

B-Lou--- no I did not---- now Im screwed huh?? I totally missed it ... MJB
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Old 09-20-2012, 04:54 AM   #453
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B-Lou--- no I did not---- now Im screwed huh?? I totally missed it ... MJB
MJB, no you are not screwed. If you understand how the DCT operates differently than a traditional torque converter transmission and have no pronounced shudder or shifting problems, your car is most likely fine. My wife's Focus shifts beautifully; I have just ordered a second Focus for myself. They are great cars. Just make sure that if you have any questions or problems that you discuss them with your Ford service people.

There are DCT software updates available. Check with your local Ford dealer to have your software levels checked and any applicable updates applied; at the same time, be sure to ask them to inspect the undercarriage for any leaks. I do this every time I get the oil changed.

I empathize with anyone having problems. If I can answer any questions, feel free to PM me. And, I am a private owner. I do not work for Ford or any dealerships.
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Old 09-20-2012, 05:09 AM   #454
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2012 focus transmission stuttering

There is some good discussion at the Ford Focus facebook page where other owners like ourselves are working with a Ford rep-Natasha, and she is taking info and relaying it to the home office.
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Old 09-20-2012, 05:13 AM   #455
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I have been to the dealer 3 times, once for a total transmission failure and also for two refleashes, one recall. The dealer has been great but eventually Fords home office engineering dept told the dealer that the shuddering is seen in all 2012 automatics focus' and there is no fix at this time.

I feel this is an unacceptable problem and answer because it is to the point where my passengers ask what is wrong.

I have found a ford rep trying to help on Fords focus facebook page and people are starting to show up there and post their own experiences.
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Old 09-20-2012, 05:28 AM   #456
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What you have here is that a good portion of people who purchase these new cars are comparing the DCT to a hydraulic automatic transmission. It has some quirks that separate all DCTs from ATs, and that includes a low speed shudder when accelerating from a stop due to a low rpm engagement of the gears. It will even shift into 2nd if you're rolling before you hit the accelerator exacerbating the problem- that one is what the software reflash can fix.

Now, because there is a large group of people who are complaining about their cars, then Ford has issued dealers a diagnosis recommendation to help separate the people with real problems from the ones who don't understand the differences between a DCT and a standard AT. What you have in this thread are 2 people who feel like they've been wronged, assume everyone else will be wronged as well, and fully believe that the rest of us are just blind to the misgivings of our car god Ford. Now Ford's transmission diagnostic can cause issues for some people who have real problems thanks to the complainers who don't have problems, but if Ford didn't do that then the dealer service centers would be full of cars with no problems. VW had the same issues with their DCT, so this is nothing new. When it's an expensive European car (from Brazil), people look at the problems differently than when it's an average priced American car. Not to mention that I'm sure the Focus DCT has outsold VWs already putting more vehicles on the road.

My best advice is to do your own diagnosis to see if your transmission is experiencing problems that are out of the ordinary. First, make sure that you don't spend time hovering over pedals. Be either on the brake or on the gas at a stop. Most people tend to let their foot off the brake and coast forward at stop lights- like you would in a standard AT. Try just waiting with your foot on the brake and then going. If you've ever driven a manual transmission, then you probably remember what will happen when you shift into any gear and the rpms drop too low. My dad used to drive his Honda up the driveway at 5 mph in 2nd creating such a groan that you could hear it inside the house. I even suggested to one girl on here that she drive her 2012 like a teenager for a week. Go ahead, give it some gas- if you're afraid you'll break something, then you definitely want it to break under warranty- right?

Note any strange sounds you hear like humming at highway speeds that can be changed by forcing the transmission into lower gears to separate that sound from tire noise. Make sure that whatever you hear is something that you can reproduce 100% of the time so you can show a service advisor. Mechanics can't fix what can't be determined. Something that happens every once in a while is impossible to diagnose even if you're the driver. I had a bad inner CV that I noticed at about 1K miles, but I wasn't able to get it changed under warranty because of the nature of the problem. I finally changed it out at 120k miles- not out of the ordinary for CVs, but it was "bad" during that whole time.

I don't want to detract from your problems, but I do want you to understand things from the other side so that can help you get your problem solved with the dealer, Ford, and the service manager. Oh, for some more peace of mind, call your dealer and ask them what Ford's tow service number is. It should be in the owner's manual, but the receptionist will know also. There is a 800 number, something like 800 tow ford, you can call that will get you a tow truck, and if the repair is under warranty- the tow will be covered.
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Old 09-20-2012, 05:33 AM   #457
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^^^ Well said and an honest and accurate assessment of the Ford DCT.
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Old 09-20-2012, 07:16 AM   #458
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more about dct problems

whynot, thanks for your extensive reply and my apologies for not explaining in more detail about my transmission and/or my own work on automobiles, dating back to installing clutches on my 1972 Capri.

I am a former vw gti owner and never had stuttering anywhere close to this degree, no passenger ever noticed a thing, though as a long time sports car fan, I did.

The ford dealer and ford itself have been very honest and upfront in saying they are fielding many complaints about this and at this time, their home office engineers have no "further" fix available (bearing in mind there have been at least two TSB's so far).

In addition there has been at least one recall, which the dealer did for me.

I agree with you that some very mild stutter, and/or low speed indecisiveness is a common trait to all dsg transmissions and that we all have to remember that this is not a fluid based hydraulic automatic.

That being said, the vw gti version of this transmission proves by doing so that even low speed shifts and starts do not have to be so poorly done that your passengers ask what is wrong.

I think Ford is a world class company and will continue to improve this transmission even further than the two TSB's and the recall they have issued.

Thanks again, Steve
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Old 09-20-2012, 07:18 AM   #459
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Quote:
Originally Posted by mr_cassandra View Post
whynot, thanks for your extensive reply and my apologies for not explaining in more detail about my transmission and/or my own work on automobiles, dating back to installing clutches on my 1972 Capri.

I am a former vw gti owner and never had stuttering anywhere close to this degree, no passenger ever noticed a thing, though as a long time sports car fan, I did.

The ford dealer and ford itself have been very honest and upfront in saying they are fielding many complaints about this and at this time, their home office engineers have no "further" fix available (bearing in mind there have been at least two TSB's so far).

In addition there has been at least one recall, which the dealer did for me.

I agree with you that some very mild stutter, and/or low speed indecisiveness is a common trait to all dsg transmissions and that we all have to remember that this is not a fluid based hydraulic automatic.

That being said, the vw gti version of this transmission proves by doing so that even low speed shifts and starts do not have to be so poorly done that your passengers ask what is wrong.

I think Ford is a world class company and will continue to improve this transmission even further than the two TSB's and the recall they have issued.

Thanks again, Steve
Steve, thanks for the clarification. The "recall" was really a Field Service Action and not a recall.
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Old 09-20-2012, 07:36 AM   #460
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morning 6769, On the field service action, I'm not sure if we are both looking at the same thing because my service receipt from the collection in my briefcase says

recall power train control module
perform recall 12B37-reprogram PCM-TCM-ABS
perform ivd initialization

is this also known as a field service action ?
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