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Old 09-18-2012, 03:59 PM   #11
suss6052
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Quote:
Originally Posted by PratoN View Post
I wonder the same...

Also,

"Do you know why I pulled you over?"
"I swear, Officer - I was just trying to re-break in/seat my clutches."
Some how I don't think that will go over well as they will see the automatic gear lever and think you're lying, then when you try to explain how it works you may only confuse them.
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Old 09-18-2012, 10:37 PM   #12
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My personal experience for anyone in South FL on the East Coast...

For a good sales experience, Velde Ford in Vero Beach, FL is tops. Service, not so much.

For a good service experience, Sunrise Ford in Ft. Pierce, FL is much much better.

Hope this is what the idea of the thread was :D
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Old 09-19-2012, 10:45 AM   #13
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As mentioned, your basic options are:
  • Find a dealer with a better service department that is willing to resolve the issue (but this could be bad in a rural area where dealers might be 50 miles apart).
  • Escalate the issue to the Regional Service Manager - but this could backfire if he ends up supporting the initial dealership and then you try to work through it elsewhere.
  • Contact Member FordCustomerService on here and let them work it behind the scenes.

I'm not a great fan of posting "Good Mechanics/Service Departments" on here, b/c 1) One mechanic might be EXCELLENT on one system and sub-par on others. 2) Mechanics can switch from dealership to dealership - so excellent mechanic at Joe's Ford might be working at Fred's Ford next week. 3) Service Managers can switch dealerships or GM's can, so the dealership with the best or worst service department this month might not be the same 6 months from now.
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Old 09-21-2012, 01:05 PM   #14
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...Contact Member FordCustomerService on here and let them work it behind the scenes...
Thanks, Tiger-Heli. I do try to do whatever I can to help.

Have a great weekend, folks!

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Old 09-21-2012, 02:16 PM   #15
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Quote:
Originally Posted by suss6052 View Post
Some how I don't think that will go over well as they will see the automatic gear lever and think you're lying, then when you try to explain how it works you may only confuse them.
hey suss do you work for ford you live in mi
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Old 09-24-2012, 10:19 AM   #16
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Not sure about suss6052, but I suspect there are a lot of Focus owners in Michigan that don't work for Ford, and a lot of Focus owners in other states that do work for Ford.

(I just read some of his comments in another thread and I'm pretty sure he does NOT work for Ford - he's a wealth of knowledge on the new Focus, though!!!)
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