2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle) - Focus Fanatics
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Old 09-15-2012, 01:01 AM   #11
wilsonfocus86
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Join Date: May 2005
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Location: Baton Rouge, LA
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Quote:
Originally Posted by FordCustomerService View Post
Hey gang,

Heads up! I'm the new Ford Service representative around these parts. Please remember that I can lend a hand by escalating to the Customer Service Managers for your area. For those who haven't already, please send me a PM with your VIN, contact info, mileage estimate, and preferred servicing dealer.

Thanks!

-Crystal
Quote:
Originally Posted by HuskerFocus View Post
Crystal, I have a question for you ... what do you do if the noise/issue comes back? So far, mine hasn't (worked on driver side front...but passenger side front is now starting), thankfully.

But I haven't heard/seen a definite course of action from anyone since some dealers have refused to work on it again after the first 'fix' ...

Thanks.
Oh no.......what did we do to poor ole Thomas. Must have scared him off. So far, no one can help with our problem. What are you going to do Crystal except be another "liaison" to CSM to our dealer then back to our CSM after our clunk returns then back to the CSM who says that they can replace the springs again, blah blah blah. It would be great if Ford would just step up, and not send you little pawns to deal with the unhappy owners.
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