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Old 09-12-2012, 03:03 PM   #61
FordCustomerService
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Hey everyone,

I'm the new representative on the board. Please keep in mind I can lend a hand by escalating to the Customer Service Managers for your area. For those who haven’t already, please send me a PM with your VIN, contact information, approximate mileage, and dealer name/state.

For those calling north of the border, I recommend calling the Ford of Canada Customer Relationship Centre @ 1-800-565-3673 for further assistance.

Thanks!
-Crystal
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Old 09-12-2012, 03:42 PM   #62
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Quote:
Originally Posted by FordCustomerService View Post
Hey everyone,

I'm the new representative on the board. Please keep in mind I can lend a hand by escalating to the Customer Service Managers for your area. For those who haven’t already, please send me a PM with your VIN, contact information, approximate mileage, and dealer name/state.

For those calling north of the border, I recommend calling the Ford of Canada Customer Relationship Centre @ 1-800-565-3673 for further assistance.

Thanks!
-Crystal
Holy moly, I've only been on the boards for 6 months and this is the fourth person running this account. Do you guys swap out? Or are a bunch of people getting canned? You probably can't answer, but that doesn't seem very reassuring from this perspective.
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Old 09-12-2012, 03:53 PM   #63
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Originally Posted by InfinityCubed View Post
Holy moly, I've only been on the boards for 6 months and this is the fourth person running this account. Do you guys swap out? Or are a bunch of people getting canned? You probably can't answer, but that doesn't seem very reassuring from this perspective.
Seems like they just rotate between here and other forums/ media such as twitter per their other thread when they say when they will be in and out of the forum.
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Old 09-12-2012, 03:55 PM   #64
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Originally Posted by suss6052 View Post
Seems like they just rotate between here and other forums/ media such as twitter per their other thread when they say when they will be in and out of the forum.
Ah, OK cool, thanks for the clarification. :D
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Old 09-12-2012, 04:00 PM   #65
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Ah, OK cool, thanks for the clarification. :D
For more details on their assignment(s) http://www.focusfanatics.com/forum/s...07#post4350707
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Old 09-22-2012, 01:03 PM   #66
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Just an update for everyone who was interested... My car is still in the shop. (2 weeks now). I have been told that the first clutch assembly replacement fixed nothing. The car was still shaking and shifting improperly so they ordered another. (Bad manufacturing?) My update as of Friday was that the car seems to be driving better but they want to drive it around this weekend and double check before they give it back to me. I also had to have the horn replaced and the springs on the struts.

Fingers crossed.
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Old 09-22-2012, 04:08 PM   #67
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Thank you very much for the update!
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Old 09-22-2012, 07:28 PM   #68
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Keep us informed as time goes by.
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Old 09-24-2012, 01:25 PM   #69
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Quote:
Originally Posted by InfinityCubed View Post
Holy moly, I've only been on the boards for 6 months and this is the fourth person running this account. Do you guys swap out? Or are a bunch of people getting canned? You probably can't answer, but that doesn't seem very reassuring from this perspective.
Quote:
Originally Posted by suss6052 View Post
Seems like they just rotate between here and other forums/ media such as twitter per their other thread when they say when they will be in and out of the forum.
suss6052 is exactly right. We have a Social Media team that helps out on forums, Twitter, and Facebook. Thomas, my predecessor, is currently churning out tweets on Twitter. If you're suffering from Thomas-withdrawal, you can give him a shout-out (@FordService) over there.

-Crystal
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Old 09-24-2012, 01:53 PM   #70
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That is what was done to me until my wife was afraid to drive it anymore so it is gone now......B-lou
Why are you still here trolling then? Seriously do you not have anything else to do in life?
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