Steering Rack Issue - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace

Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Ford Focus Third Generation > MK3 Focus

MK3 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the third generation 2012-Current Focus.

Search This Forum | Image Search | Advanced Search    
FocusFanatics Merchandise

Thread Tools Display Modes
Prev Previous Post   Next Post Next
Old 09-10-2012, 03:57 PM   #11
Official Ford Rep
FordService's Avatar
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,662
Points 3,364, Level 36
Points: 3,364, Level: 36 Points: 3,364, Level: 36 Points: 3,364, Level: 36
Level Up 10% Completed
Level up: 10% Level up: 10% Level up: 10%
Forum Activity 20%
Activity: 20% Activity: 20% Activity: 20%
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Originally Posted by joe77 View Post
I have a question: My car has been at the dealer for 2 weeks now due to a minor accident which caused some body damage and tire/struts on one side, plus the steering rack...

The dealer told me the steering rack is on national backorder and cant give me a time frame for it. Has anyone else have this problem?
They are on national back-order, but the parts are still available from different areas. Please PM me your VIN, mileage, phone number, and dealer name; I'll have your Customer Service Manager look into it.

Originally Posted by ruthrj View Post
Had the power steering rack replaced on my 2012 Focus back in May of this year before Ford bought my car back. Here's the thread concerning the power steering failures:

...As I can't see the rest of that TSB, I believe the official resolution was to replace the steering rack like they did on my vehicle.
Originally Posted by Some Guy From NY View Post
This is why the steering is on back order:

...It took 6 weeks for them to get me a new steering rack, and they had to get it from CANADA because it is so back-ordered...
Originally Posted by sgmfocus View Post
your looking at a 3 to 6 week wait ,unfortunately your dealer can't tell when your parts are going to arrive until they get them(the status in computer doesn't change until the dealer gets parts) think they ship direct from manufacturer
Thanks for going into detail; I'll make sure joe77 is taken care of!

Originally Posted by Some Guy From NY View Post
I see you are from Staten Island, a fellow new yorker! I'm from BK...did you buy your focus at Dana Ford?
Originally Posted by joe77 View Post
Bay Ridge Ford
Originally Posted by Some Guy From NY View Post
...If you read the steering issue thread I posted earlier, the last 2-3 pages details the issues I had with them. They replaced my steering rack and then did not do the alignment correctly. They started to argue with me about how they shouldn't have taken my car in to fix because they are in the process of changing locations of the service department.
Originally Posted by joe77 View Post
...The sales experience was great and the service so far has been ok, but I hate leaving messages and not receiving an answer...

The few reasons I chose Ford was 1. I wanted to buy an American car for once 2. I liked the car 3. The Ford customer service people interaction on this site. I see Thomas was a big help. Ill visit the service early this week again since they dont like returning calls and giving me a straight answer...
I see you two are long lost neighbors! Some Guy From NY, how is your Focus handling so far? Thanks for the name drop, joe77.


p: 800.392.FORD
t: @FordService @FordFocus @Ford

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is offline  
    Reply With Quote

Bookmarks & Social Networks

Quick Reply

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:


Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.

Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -5. The time now is 05:33 AM.

Copyright 2002-2014 All Rights Reserved : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Audi S3, Ford Fusion and Acura TLX. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. Challenger Hellcat - Charger Hellcat