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Old 09-10-2012, 02:57 PM   #11
FordService
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Quote:
Originally Posted by joe77 View Post
I have a question: My car has been at the dealer for 2 weeks now due to a minor accident which caused some body damage and tire/struts on one side, plus the steering rack...

The dealer told me the steering rack is on national backorder and cant give me a time frame for it. Has anyone else have this problem?
They are on national back-order, but the parts are still available from different areas. Please PM me your VIN, mileage, phone number, and dealer name; I'll have your Customer Service Manager look into it.

Quote:
Originally Posted by ruthrj View Post
Had the power steering rack replaced on my 2012 Focus back in May of this year before Ford bought my car back. Here's the thread concerning the power steering failures: http://www.focusfanatics.com/forum/showthread.php?t=269983

...As I can't see the rest of that TSB, I believe the official resolution was to replace the steering rack like they did on my vehicle.
Quote:
Originally Posted by Some Guy From NY View Post
This is why the steering is on back order:

http://www.focusfanatics.com/forum/showthread.php?t=282053

...It took 6 weeks for them to get me a new steering rack, and they had to get it from CANADA because it is so back-ordered...
Quote:
Originally Posted by sgmfocus View Post
your looking at a 3 to 6 week wait ,unfortunately your dealer can't tell when your parts are going to arrive until they get them(the status in computer doesn't change until the dealer gets parts) think they ship direct from manufacturer
Thanks for going into detail; I'll make sure joe77 is taken care of!

Quote:
Originally Posted by Some Guy From NY View Post
I see you are from Staten Island, a fellow new yorker! I'm from BK...did you buy your focus at Dana Ford?
Quote:
Originally Posted by joe77 View Post
Bay Ridge Ford
Quote:
Originally Posted by Some Guy From NY View Post
...If you read the steering issue thread I posted earlier, the last 2-3 pages details the issues I had with them. They replaced my steering rack and then did not do the alignment correctly. They started to argue with me about how they shouldn't have taken my car in to fix because they are in the process of changing locations of the service department.
Quote:
Originally Posted by joe77 View Post
...The sales experience was great and the service so far has been ok, but I hate leaving messages and not receiving an answer...

The few reasons I chose Ford was 1. I wanted to buy an American car for once 2. I liked the car 3. The Ford customer service people interaction on this site. I see Thomas was a big help. Ill visit the service early this week again since they dont like returning calls and giving me a straight answer...
I see you two are long lost neighbors! Some Guy From NY, how is your Focus handling so far? Thanks for the name drop, joe77.

Thomas
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