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Old 08-21-2012, 11:36 PM   #21
Besbro
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14.3.2012

thanks!!!
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Old 08-22-2012, 12:29 AM   #22
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Originally Posted by baxdaddy View Post
Just checked ETIS to see if I was up to date and saw where this is listed.....active grill shutter wiring harness replacement. Guess I will schedule a service visit. Not sure if this is a chaffing issue, fire potential or what. Google didn't provide any info.
I got my notice in the mail, so I'm part of the club. I'm due for an oil change anyway, so it's not that big of a deal. To be honest, I'm thankful they're being proactive about it.
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Old 08-22-2012, 12:52 AM   #23
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I got my letter last week. Build date 5/31/12.
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Old 08-23-2012, 06:12 PM   #24
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Smile 12b41 quick fix

I received my recall notice last week I took it to crest ford in flat rock michigan took them about 15 minutes to repair it
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Old 08-23-2012, 07:48 PM   #25
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I received my recall notice last week I took it to crest ford in flat rock michigan took them about 15 minutes to repair it
Yeah, I went ahead and knocked mine out too. They had the car for 40 minutes. I'm sure half of that was "dilly-dallying" around. I believe that they just removed the small plastic panel in front of the top of the radiator to access the small wiring harness.

One wonders how Ford determined their might be a problem. Maybe they knew the part was marginal in quality, but it was too late to stop the assembly line.
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Old 09-04-2012, 06:26 PM   #26
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I have to say, this recall progress has been annoying at best so far. Last Wednesday I made an appointment at Victor Ford in Wauconda, IL to have the recall fixed for 7am this morning.

I arrive at 7am to drop my car off, having never been to this dealership before (it was close to work) the layout is a bit confusing and I had to drive around for a few minutes before finding somebody. Anyway, I dropped off my car and the service guy asked if I brought the recall letter with, I hadn't, but it wasn't a problem since I happened to remember the recall number. Just seemed odd, but whatever, it's early. Since nobody was able to give me a ride back to my office (would've been a 30 minute wait) I decided to walk the mile back to work.

The frustrating part was 3 hrs later I received a phone call claiming that indeed I do need to have the wiring harness replaced and that they'll order the part and let me know when it arrives. I thought that first the recall was notice enough that I probably did need the part, secondly I called and made an appointment specially mentioning this recall. You'd think they could've ordered the part ahead of time just in case.

I asked about having to order the part and they claimed it was Ford's problem, that the recall specified to investigate first then order the part if needed. Does that seem right?

Either way it looks like I have to drop my car off again sometime in the next week or two to actually get the recall fixed. I can say I probably won't be going to this dealership again after this is all said and done.
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Old 09-04-2012, 07:22 PM   #27
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Originally Posted by bgmncwj View Post
I have to say, this recall progress has been annoying at best so far. Last Wednesday I made an appointment at Victor Ford in Wauconda, IL to have the recall fixed for 7am this morning.

I arrive at 7am to drop my car off, having never been to this dealership before (it was close to work) the layout is a bit confusing and I had to drive around for a few minutes before finding somebody. Anyway, I dropped off my car and the service guy asked if I brought the recall letter with, I hadn't, but it wasn't a problem since I happened to remember the recall number. Just seemed odd, but whatever, it's early. Since nobody was able to give me a ride back to my office (would've been a 30 minute wait) I decided to walk the mile back to work.

The frustrating part was 3 hrs later I received a phone call claiming that indeed I do need to have the wiring harness replaced and that they'll order the part and let me know when it arrives. I thought that first the recall was notice enough that I probably did need the part, secondly I called and made an appointment specially mentioning this recall. You'd think they could've ordered the part ahead of time just in case.

I asked about having to order the part and they claimed it was Ford's problem, that the recall specified to investigate first then order the part if needed. Does that seem right?

Either way it looks like I have to drop my car off again sometime in the next week or two to actually get the recall fixed. I can say I probably won't be going to this dealership again after this is all said and done.
When I called my dealer, the service adviser checked with the parts department to verify the harness was available. It was, so I brought it in and they had the car for about 40 minutes. He said it was the first one they had replaced. Not every dealer is squared away and will waste your time.
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Old 09-04-2012, 07:57 PM   #28
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Originally Posted by Seriously Focused View Post
When I called my dealer, the service adviser checked with the parts department to verify the harness was available. It was, so I brought it in and they had the car for about 40 minutes. He said it was the first one they had replaced. Not every dealer is squared away and will waste your time.
Hmm, well at least I know now to always ask what I thought would be obvious. First and last time at that dealer, next issue I'll go back to the place I bought the car at and see if they do any better.
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Old 09-04-2012, 09:26 PM   #29
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When I called my dealer, the service adviser checked with the parts department to verify the harness was available. It was, so I brought it in and they had the car for about 40 minutes. He said it was the first one they had replaced. Not every dealer is squared away and will waste your time.
x2. I've learned the hard way to always confirm the part(s) availability before setting the appointment. Strange thing was that the service advisor had never heard of this recall, but the part was in stock.
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Old 09-05-2012, 11:55 AM   #30
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Pulled up Ford ETIS and I've got this also. Build Date 6/7/12 - Scheduled an appointment for Monday!
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