TSB 12-02-17 - Steering issue - New TSB?

[dsuaves]

it seems this is a persistent issue ( along with the dct)
i recently paid 94 dollars to have and alignment done and the steering is still awful
ill be driving for about 1200 miles next week and will see if it handles better if not ill have to be back at the dealer to get them to fix it

[FordCustomerService]

Originally Posted by sgmfocus

Thomas no luck yet on getting car repaired ,took to another dealer(bigger shop saturday hours) road tested told things were normal,to come back when it got worse and they could here something.today made a loud popping/banging noise(twice on front drivers side) turning into subdivision, going to take it in again see if they can find anything now.

Originally Posted by dsuaves

it seems this is a persistent issue ( along with the dct) i recently paid 94 dollars to have and alignment done and the steering is still awful ill be driving for about 1200 miles next week and will see if it handles better if not ill have to be back at the dealer to get them to fix it

I'd like to escalate this with the Customer Service Manager of your regions; please shoot me a PM with your VIN, mileage, phone number, and preferred servicing dealer. He/she can coordinate with you and the dealer on any repairs.

Originally Posted by dbenney

to fordcustomerservice: what build dated do this cover? I have a 2012 SEL with a build of 07/12 and it suffers from this same steering issue. The steering feels nice and tight, but on the highway it will all of a sudden drift left or right and i feel like i constantly have to steer...I thought maybe there was a learning curve with the steering like there was the trans.

Originally Posted by sgmfocus

don't think customer service has access to TSB info from what i've read on here. it covers build dates up to 12/2011(originally 08/2011), if its doing same thing take it in to dealer and get it checked you could mention the tsb and see what they think

Originally Posted by gzrfun

You need to have the service dept. check your VIN# to see if the TSB applies. A red flag is if they have no knowledge of the TSB, so give them the TSB#. This was the experience I had and the sevice advisor wanted to dispute that the car had a problem and then said all it needed was an alignment. The service dept. manager finally said "if there is a TSB that deals with the problem, then install it". It still took a month to get the parts and the help of the Ford CSM I was referred to by Thomas to get the problem fixed.

As with any new vehicle, there is a 1,000 mile break-in period on the Focus. If you've passed this mark, please PM me your VIN, mileage, phone number, and dealer name; I'll forward these details to your area's Customer Service Manager. The dealer will be able to go over TSB and other service information with you.

Thanks for the assists, sgmfocus and gzrfun!

Thomas

[Some Guy From NY]

FINALLY my saga has come to an end.

Brought my car back to the dealer today to correct the alignment problem and replace my rear view mirror. Now the car drives straight as an arrow and so far it seems to hold the road perfect..no more wandering. I will be going to PA tomorrow which is 125 mile drive for me in one direction mostly highway - so that will be the true test.

I would like to thank FordCustomerService, Thomas for being involved with my case and helping me out!

If anyone has any issues, do not hesitate to shoot him your info, he will get results!

thanks again thomas!

[FordCustomerService]

Originally Posted by Some Guy From NY

FINALLY my saga has come to an end.

Brought my car back to the dealer today to correct the alignment problem and replace my rear view mirror. Now the car drives straight as an arrow and so far it seems to hold the road perfect..no more wandering. I will be going to PA tomorrow which is 125 mile drive for me in one direction mostly highway - so that will be the true test.

I would like to thank FordCustomerService, Thomas for being involved with my case and helping me out!

If anyone has any issues, do not hesitate to shoot him your info, he will get results!

thanks again thomas!

It's always my pleasure! Please keep us all updated on how it handles in the coming weeks. Keep your Focus running at peak performance with these: http://owner.ford.com/servlet/Conten...iceCouponsPage.

Thomas

[Some Guy From NY]

I could tell the difference already. Made a 120+ mile trip to Pennsylvania today, almost all highway miles and the car drives like a dream. It held the road beautifully, the difference was noticeable immediately.

I am happy to know I wasn't crazy all those months thinking something was not right!

[Bostlaw]

Update...It took somewhere around 2 weeks to get the parts...two days to do the work... The car is no longer frightening to drive...it's actually predictable and pleasant on the highway now... Of course, I've had a slow leak in the right rear tire since I got the car back...Which only goes to prove that the car gods are pissed at me for some reason... Nevertheless, I'm thrilled with the difference after the work was done....

[FordCustomerService]

Originally Posted by Some Guy From NY

I could tell the difference already. Made a 120+ mile trip to Pennsylvania today, almost all highway miles and the car drives like a dream. It held the road beautifully, the difference was noticeable immediately...

Originally Posted by Bostlaw

Update...It took somewhere around 2 weeks to get the parts...two days to do the work... The car is no longer frightening to drive...it's actually predictable and pleasant on the highway now... Of course, I've had a slow leak in the right rear tire since I got the car back...Which only goes to prove that the car gods are pissed at me for some reason... Nevertheless, I'm thrilled with the difference after the work was done....

Like Scooby-Doo and company, it sounds like the Focus is your Dream Machine! Remember this link to save on new rubber and other services at your dealer: http://owner.ford.com/servlet/Conten...iceCouponsPage.

Thomas