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Old 08-22-2012, 04:22 PM   #1
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p0sitivevibez's Avatar
Join Date: Aug 2004
Fan#: 11223
Location: Taneytown, MD
What I Drive: SVTF

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Thumbs down DDM Tuning = scammers

This was for my bike, but know people purchase from them for Foci...

I bought a 55w Dual slim HID kit from DDM in 2009 for my motorcycle with the lifetime warranty on the ballasts. Fast forward to 2012, one of my ballasts goes bad. I don't even ride that much anymore. So I go to return it. DDM requires the original/invoice number. The old email I used to purchase these is no longer owned by me so I don't have the original order number. But they must have it in their databases like any basic business right? Wrong. I tried contacting customer service via email...that got me nowhere. It's like they didn't even read what I wrote. So I call and speak to John. He says that since they replace their database in 2010, they have no info about any orders made before then. Also informs me that I won't be able to return my ballast even with the lifetime warranty because I don't have the order number.

I feel like I've been scammed. What business upgrades a database and discards all previous orders, while offering friggin lifetime warranties? Guess DDM does. Filed a complaint with BBB and let DDM know how I felt.

Also it's not like I could've bought the ballasts from someone else..they have DDM logos built into the actual ballasts!
Don't order from these scamming pricks! Besides I heard their quality has gone wayyyyy downhill in recent times.

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