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Old 07-24-2012, 01:52 PM   #111
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Also had to file a complaint my rental wasnt cleaned before they gave it to me. Its a 2012 Focus SE sedan with 9,000 miles. It smells like musk/sweat. The dash is covered in dirt. Steering wheel in what is hopefully soda. Crumbs in all the corners of the seats. Dog hair in the back and caked dirt on all the floor mats.

They wouldnt do anything about the rental just offer to appologize.
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Old 07-24-2012, 02:02 PM   #112
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Quote:
Originally Posted by FordCustomerService View Post
Awesome! Every time I see posts like these, I feel compelled to film and air the repairs like a reality show. Please keep us all in the loop!



Your dealer will be able to go into more detail on the repairs. Have you talked to them about all of the work performed?



If there are any visible paint chips, please PM me your VIN, mileage, phone number, and dealer information; I'll forward these details to your region's Customer Service Manager.



It sounds as if the repair was a success! Please keep an eye on the paint surrounding your taillight. You know how to reach me if you need anything.

- Thomas
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Old 07-24-2012, 03:57 PM   #113
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Originally Posted by cbdallas View Post
I actually did this job myself. After taking 2 minutes to adjust the positioning pin, my taillights now sit about 2mm away from the paint, all the way around the light.

It just occurred to me that Ford should be doing this instead of ordering new lights when that doesn't even solve the problem. They're throwing away money. You should pass this along to them. It's a much easier fix than making a customer wait for a new taillight that will also rub the paint.
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Originally Posted by nerdrage View Post
I totally agree that Ford is wasting money replacing tail lights instead of adjusting them...
Look at "cb the tool man" dallas! :) Thanks for the repair feedback you guys; I'll document it on record.

Quote:
Originally Posted by nerdrage View Post
Also had to file a complaint my rental wasnt cleaned before they gave it to me. Its a 2012 Focus SE sedan with 9,000 miles. It smells like musk/sweat. The dash is covered in dirt. Steering wheel in what is hopefully soda. Crumbs in all the corners of the seats. Dog hair in the back and caked dirt on all the floor mats.

They wouldnt do anything about the rental just offer to appologize.
Whoa; hope you didn't have it for too long. Did you file a complaint with your dealer or our Customer Relationship Center?

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I just saw it. Since I'm heading out, I'll look it over first thing Wednesday morning.

Have a good evening,

Thomas
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Old 07-24-2012, 04:09 PM   #114
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I'll say it again. This screw is not adjustable!!!
Warning, back it out too far and it will vibrate loose and fall out.
It is recommended that you consult your dealer on this issue.

I did back mine out to fix the issue, but I glued it in since the threads no longer work after you back it out.

Long description: I design parts like this all day for a living. In this case: it just so happens to be that the male portion of the snap which holds this corner of your tail lamp to the car is threaded in (it could have been molded, glued, welded, or any number of ways to hold it in place). Just like any other screw or bolt it is meant tightened to a stop. The tension in the threads is what holds the fastener in; in order to create this tension it has to be tightened against a stop. Just because it is plastic-plastic and there is a good amount of friction does not change the nature of how a threaded fastener works. When you back it out you are unscrewing the fastener, and need another means of holding it in place.
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Old 07-24-2012, 04:24 PM   #115
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My car is still at the dealer and I still have the rental hopefully i get my car back tomorrow.
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Old 07-25-2012, 04:20 PM   #116
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I found this happening on my black hatchback on the rear passenger side, doesn't seem huge yet but there is some wear. I have to take it in on Friday for 12b37 and 12s29 and an oil change, so this will get added to the list.
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Old 07-25-2012, 07:51 PM   #117
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Quote:
Originally Posted by mwetmore View Post
I found this happening on my black hatchback on the rear passenger side, doesn't seem huge yet but there is some wear. I have to take it in on Friday for 12b37 and 12s29 and an oil change, so this will get added to the list.
I noticed this on my passanger side this evening. I have heard of 12b37, but not 12s29. What is that?


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Old 07-25-2012, 08:03 PM   #118
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Quote:
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I noticed this on my passanger side this evening. I have heard of 12b37, but not 12s29. What is that?


Posted via FF Mobile
Wiper motor recall...

More specifically, "PASSENGER SIDE WIPER MOTOR ELECTRICAL CONNECTOR INSPECTION AND REPAIR"

Some details can be found here: http://www.focusfanatics.com/forum/showthread.php?t=284025

Cheers
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Old 07-25-2012, 08:04 PM   #119
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I noticed this on my passanger side this evening. I have heard of 12b37, but not 12s29. What is that?
12s29 is the Safety Recall Notice for the seal plug on the passenger side windshield wiper motor, if it happens to be missing.
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Old 07-26-2012, 12:25 PM   #120
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I got my car back last night. They put a new tail light on, but they still had to play with compression clips to make it fit perfect. Paint scratch is gone. Im happy.

I did notice a difference in driving a car without a Steeda rear sway bar and newmission intake. Throttle was slower and more body roll as expected. Needless to say I wanted my car back asap.
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