2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle) - Page 87 - Focus Fanatics
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Old 07-23-2012, 07:16 PM   #861
Lipshurt
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Looks like my parts are on back order too. I'm interested in seeing how this pans out the manager really scoffed at the idea of ford giving up and calling it normal. He was adamant that no car should make those noises and it's not rocket science to fix. I wonder how many times ford will authorize new springs and bearings!
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Old 07-24-2012, 12:08 AM   #862
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Quote:
Originally Posted by Shantheman2012 View Post
That's why I posted it...he told me the same thing...that yours didn't fall into the TSB requirements. I wasnt going to argue with him...I figured you might want that privilege.

Let me know how it goes. He said the parts are on back order and I'm having to wait. If you AVOID saying you got the TSB from me...that would be great. 8-)
Appreciate it.

We'll have to see what my CSM says tomorrow...

And no worries, you shall remain nameless.
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Old 07-24-2012, 02:39 PM   #863
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Quote:
Originally Posted by TiPilot View Post
We chatted on Friday. She said to let her know if I hadn't heard from the dealer by today. I'm going to call her tomorrow...
Sweet; she's your "go-to" contact and will coordinate with the dealer on these issues.

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Originally Posted by wilsonfocus86 View Post
...I'm taking my car in Wednesday to hopefully see if I can get work done! Good luck with yours! Look forward to the invoice.
I sent case information to you by PM earlier today. Please check your inbox and send me reply if you need further assistance.

Quote:
Originally Posted by Shantheman2012 View Post
...He said the parts are on back order and I'm having to wait...
It varies; some components may need to be ordered depending on the dealer. Did they give you an ETA for these parts? If you'd like for me to send this to your Customer Service Manager, please PM me your VIN, mileage, phone number, and dealer information; I'll get it done!

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Originally Posted by Lipshurt View Post
Looks like my parts are on back order too...
Do you know if the dealer notified your CSM about the availability of these parts?

- Thomas
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Old 07-24-2012, 05:38 PM   #864
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Here you go guys! My car is quieter than ever




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Old 07-24-2012, 08:28 PM   #865
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Here you go guys! My car is quieter than ever

Man I hope it stays that way too! If my eyes serve me correct those are the same parts listed in the TSB posted above. Keep us posted how they hold up; hopefully I'll do the same once I get mine checked out.
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Old 07-25-2012, 07:24 AM   #866
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Originally Posted by wilsonfocus86 View Post
Man I hope it stays that way too! If my eyes serve me correct those are the same parts listed in the TSB posted above. Keep us posted how they hold up; hopefully I'll do the same once I get mine checked out.
Well, I know when this first happened it took a month or so before the noise started, but so far so good! I went over a few speed bumps today and it is as quiet as a whisper.
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Old 07-25-2012, 01:47 PM   #867
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I dropped mine off yesterday morning for the clunking noise. They called in the afternoon, confirmed the noise and the applicable TSB (12-6-17) and said the parts would be in this morning. I should be able to pick it up tomorrow and be good to go!
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Old 07-25-2012, 05:23 PM   #868
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Just picked mine up. Noise is gone!
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Old 07-25-2012, 09:21 PM   #869
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Originally Posted by jpolk84 View Post
Just picked mine up. Noise is gone!
Did your car also make noise when turning the steering wheel while sitting still?
If so, did this fix the problem?

Thx
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Old 07-30-2012, 11:07 PM   #870
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Mine goes in tomorrow morning after showing Hastings Ford the TSB. Hopefully they agree with the findings and start replacing some parts. Been clunking since about 3,000 miles and now up to about 5,000 miles. This is the first time it is being seen for the problem.
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