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Old 07-21-2012, 09:55 PM   #831
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Originally Posted by misfire View Post
I just wanted to chime in on this. Yesterday, a Ford Field Service Rep came in at the Ford dealer that I am an assistant service manager at. He asked us if we'd had anyone coming in with this concern. We said no and I mentioned that my SEL does this. He said that they have replaced sprigs and struts on numerous vehicles and that the noise came back in them all. The engineers have deemed it normal and no repair is to be attempted any longer.


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Sounds like pure laziness to me; the same laziness that got Detroit in trouble in the first place.

Toyota may not be able to get water pumps right, but at least their strut bearings aren't cheap plastic shit.
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Old 07-21-2012, 10:34 PM   #832
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Originally Posted by misfire View Post
I just wanted to chime in on this. Yesterday, a Ford Field Service Rep came in at the Ford dealer that I am an assistant service manager at. He asked us if we'd had anyone coming in with this concern. We said no and I mentioned that my SEL does this. He said that they have replaced sprigs and struts on numerous vehicles and that the noise came back in them all. The engineers have deemed it normal and no repair is to be attempted any longer.


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Maybe I'm missing something here...but what you just shared basically means while 99.9% of the cars on the road DO NOT have this issue...we are supposed to be good with "it's normal...so quit complaining" with regards to our brand new 2012 vehicles??

My grandparents all the way to me have been Ford customers almost exclusively...what a shame Ford is actively trying to change that.
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Old 07-21-2012, 10:42 PM   #833
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Maybe I'm missing something here...but what you just shared basically means while 99.9% of the cars on the road DO NOT have this issue...we are supposed to be good with "it's normal...so quit complaining" with regards to our brand new 2012 vehicles??

My grandparents all the way to me have been Ford customers almost exclusively...what a shame Ford is actively trying to change that.
This is actually status quo at Ford. My 08 F150 had the speed dependant vibration. I was told it could be fixed right until I left the 5/60 warranty. Then I was told it's normal and to live with it. I traded it on the Ti. My 91 LX 5.0 had really craptacular front brakes. Same story, live with it. Each manufacturer has their quirks. I knew going in that the Focus wasn't a perfect car. But it's still really a great little car. Brakes and suspension noises are just a reason to upgrade. I need an excuse to tinker, as my wife has learned that I will just fix things until they're broken otherwise.
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Old 07-21-2012, 10:44 PM   #834
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I think they see it as a characteristic of the vehicle and because it's not a safety related issue and there is no parts failure, just a noise issue they probably aren't going to pursue it. We who post in this forum are only a small percentage of those who own these cars. Most cars probably have the noise and the owners aren't doing anything about it or have been told there is no problem found.


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Old 07-21-2012, 11:24 PM   #835
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Most cars probably have the noise and the owners aren't doing anything about it or have been told there is no problem found.
I was holding off doing something about it because I wanted to make sure Ford was using new parts that weren't going to fail again in 500 miles.

It's a shame that Ford tries to make the Focus appear to be a high quality small car by using upscale materials and sound deadening, but then they shrug their shoulders when god-awful noises (that are NOT normal) make their way into the cabin from the suspension and transmission.

I guess the Sony stereo was chosen for its ability to drown out the rattles and clunks. It'll be getting a workout in the future.

Shame on you Ford. You're losing my respect.
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Old 07-21-2012, 11:54 PM   #836
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Originally Posted by misfire View Post
Yesterday, a Ford Field Service Rep came in at the Ford dealer that I am an assistant service manager at. He asked us if we'd had anyone coming in with this concern. We said no
So you are saying at your service department you "do not" or "have not" had any Focus owners come in and complain about this issue?
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Old 07-22-2012, 12:08 AM   #837
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Quote:
Originally Posted by Zillon View Post
Sounds like pure laziness to me; the same laziness that got Detroit in trouble in the first place.
There are 2 possibilities:

1) They know that the problem exists but they don't know the reason.
This of course would be completely absurd.

2) They do know the reason and they have determined that it is cost prohibitive to correct what they consider to be a minor problem.
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Old 07-22-2012, 01:51 AM   #838
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They do know the reason and they have determined that it is cost prohibitive to correct what they consider to be a minor problem.
Kind of reminds me of a line Ed Norton, a recall specialist employed by the fictional, "major" automobile manufacturer FMC, uses in the movie Fight Club:

...should we initiate a recall? Take the number of vehicles in the field, A, multiply by the probable rate of failure, B, multiply by the average out-of-court settlement, C. A times B times C equals X. If X is less than the cost of a recall, we don't do one.

A clunky suspension isn't life or death, but it's still a numbers game. Admitting there's a problem with their vehicles - whether a widespread issue exists or not - could be very costly for Ford.
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Old 07-22-2012, 07:58 AM   #839
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Quote:
Originally Posted by TitaniumStick View Post
This is actually status quo at Ford. My 08 F150 had the speed dependant vibration. I was told it could be fixed right until I left the 5/60 warranty. Then I was told it's normal and to live with it. I traded it on the Ti. My 91 LX 5.0 had really craptacular front brakes. Same story, live with it. Each manufacturer has their quirks. I knew going in that the Focus wasn't a perfect car. But it's still really a great little car. Brakes and suspension noises are just a reason to upgrade. I need an excuse to tinker, as my wife has learned that I will just fix things until they're broken otherwise.
Well...I'm with TitaniumStick...I'm going to problem solve this regardless of what Ford does or doesn't. But it shouldn't have to be that way.
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Old 07-22-2012, 10:48 AM   #840
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Originally Posted by Bames_Jond View Post
A clunky suspension isn't life or death, but it's still a numbers game. Admitting there's a problem with their vehicles - whether a widespread issue exists or not - could be very costly for Ford.
Are we forgetting there is a TSB people?

Someone prove me wrong, but I've yet to see anyone post that the noise returned after TSB 12-6-17 was performed. I keep seeing this TSB 11-11-2 quoted, but it seems that they were just replacing the parts with more bad parts back then. Why issue a second TSB that calls for the same repair if Ford Engineering hasn't found a bad run of components.

I hope I'm right anyway...
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