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Old 07-18-2012, 11:21 AM   #1
Clemenza
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Sync directions download incomplete

Having issues with 2012 Focus non-NAV system using Sync to download directions. voice prompts and audio work fine. Once it finds the address the system returns a message saying download incomplete. Tried several times. Not a mobile phone/cell signal issue. I went through master reset with Ford Sync rep- same problem.

Anyone else have to take Focus back to dealer to have a "hard reset"? battery or power disconnect, then reinstall control software?


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Old 07-18-2012, 05:04 PM   #2
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I'm experiencing the same issue. The download worked for me one time when I first got the car and has yet to work again. I was going to call the In-Vehicle Technology line at Ford and troubleshoot with them. Is that what you've already done?
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Old 07-20-2012, 10:48 AM   #3
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Hey, Clemenza and francobry -

I'd like to look into this! Who's your cell phone carrier? If you haven't done so already, I recommend removing the battery from your phone for about 30 seconds. This will reset the Bluetooth chip within the device. Once this is complete, try downloading directions again.

I look forward to your replies. :)

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Old 07-20-2012, 03:14 PM   #4
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Thank you for your reply Jaclyn. My carrier is T-Mobile and I use a MyTouch 4G (HTC Glacier). I will try the battery pull today.

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Hey, Clemenza and francobry -

I'd like to look into this! Who's your cell phone carrier? If you haven't done so already, I recommend removing the battery from your phone for about 30 seconds. This will reset the Bluetooth chip within the device. Once this is complete, try downloading directions again.

I look forward to your replies. :)

Jaclyn
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Old 07-21-2012, 07:47 AM   #5
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sync direction download

Already did all that- twice! Using a Blackberry Curve on Verizon. Master reset doesn't help. Ford dealer clueless. Had the car all day, told me "bluetooth wasn't turned on". That's B.S. since the phone worked fine.

Sync rep told me they would have to do a fuse pull ( I suspect disconnect main power and wipe KAM). Back to dealer on Monday.

BTW- for no reason, at random times, the system will suddenly issue a turn-by-turn direction for a previous route.
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Old 07-22-2012, 10:35 AM   #6
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Quote:
Originally Posted by Clemenza View Post
BTW- for no reason, at random times, the system will suddenly issue a turn-by-turn direction for a previous route.
Happens to me too. I'm about to head out, I'll send a destination to my car and see if it works.

Last edited by francobry; 07-22-2012 at 10:36 AM. Reason: grammar, oops
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Old 07-22-2012, 01:35 PM   #7
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Ford dealer was no help. They basically go through experimental trial and error while using your fuel to run the engine, which really isn't necessary.

Reset Blackberry to disable encryption. Directions downloads then complete. I also have Wi-Fi turned off, but frankly I'm not sure whether that was coincidental and I didn't try it with Wi-Fi ON.

Blackberry forums have a ton of other users with Sync issues, but there is no common thread to Focus or phone type. Mine is a BB Curve 8530- standard corporate issue POS.
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Old 07-24-2012, 11:38 AM   #8
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Quote:
Originally Posted by francobry View Post
Thank you for your reply Jaclyn. My carrier is T-Mobile and I use a MyTouch 4G (HTC Glacier). I will try the battery pull today.
Quote:
Originally Posted by Clemenza View Post
Already did all that- twice! Using a Blackberry Curve on Verizon. Master reset doesn't help. Ford dealer clueless. Had the car all day, told me "bluetooth wasn't turned on". That's B.S. since the phone worked fine.

Sync rep told me they would have to do a fuse pull ( I suspect disconnect main power and wipe KAM). Back to dealer on Monday.

BTW- for no reason, at random times, the system will suddenly issue a turn-by-turn direction for a previous route.
You're welcome, francobry, did Send to SYNC work out for you?

Both the MyTouch 4G and Blackberry are known to work best when Reverse Paired. Instead of the usual process where your phone finds SYNC, SYNC will find your phone. I've provided instructions for both radio styles below.

SYNC with MyFord:

http://Support.Ford.com/sync-technol...air-phone-sync

MyFord Touch:

http://Support.Ford.com/sync-technol...c-myford-touch

In regards to Turn-by-Turn directions, give the voice command CANCEL ROUTE and that should take care of it.

If you have additional questions, let me know.

Jaclyn
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Old 07-29-2012, 09:18 PM   #9
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Jaclyn,

Any solutions? I am having the same problems:
1) directions download repeatedly does not complete;
2) on the two occasions when the download did complete (following several "retries"), no directions were provided;
3) Sometimes when the download fails, I recieve audio directions anyway and cannot cancel the route because no route is active.

Vehicle: 2012 Focus Hatchback Titanium w/ My Touch
Phone: iPhone 3G on Straight Talk Network

P.S. I followed your reverse pairing directions. While this solved a couple other problems I'd been having, it did not resolve the above-mentioned issue.

Thanks in advance for your help!

Risa
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Old 07-30-2012, 02:22 PM   #10
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Quote:
Originally Posted by Risa.Simon View Post
Jaclyn,

Any solutions? I am having the same problems:
1) directions download repeatedly does not complete;
2) on the two occasions when the download did complete (following several "retries"), no directions were provided;
3) Sometimes when the download fails, I recieve audio directions anyway and cannot cancel the route because no route is active.

Vehicle: 2012 Focus Hatchback Titanium w/ My Touch
Phone: iPhone 3G on Straight Talk Network

P.S. I followed your reverse pairing directions. While this solved a couple other problems I'd been having, it did not resolve the above-mentioned issue.

Thanks in advance for your help!

Risa
Hi, Risa!

I'm glad to hear Reverse Pairing helped with some of your concerns. In regards to downloading directions, which phone number is your vehicle dialing out to when asking for SERVICES? This number will appear in your phone's call history.

I'd also like to confirm your software is up-to-date. Please PM your VIN so I can do so.

Jaclyn
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