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MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

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Old 07-10-2012, 04:28 PM   #10
HornedFrog05
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Join Date: Apr 2012
Fan#: 97892
Location: Dallas, TX
What I Drive: 2013 Tuxedo Black ST2

Posts: 2,277
FF Reputation: 6 HornedFrog05 Good Standing Member
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Quote:
Originally Posted by Lipshurt View Post
So here is a question:
Has anyone ever been contacted by a regional service person and been told hat he problem will fixed? Of course not.
I get a call about once a week from my CSM (who lives 6 states away from me) urging me to just keep trying to take my vehicle in. These people think we have an unlimited amount of free-time in order to keep driving our vehicles to various dealerships around our zip codes.

I just don't have the time or patience for the dealership to say it's vehicle characteristic. I can't just leave work because some person with zero empathy says I should. I actually care about my job and would like to keep it, must be nice for them to have a job that requires them to not problem solve and not give great customer service.

Ford pulled a Tommy Boy and shit in a box and put a guarantee on it.
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