2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle) - Page 63 - Focus Fanatics
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Old 06-28-2012, 07:19 PM   #621
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It sound exactly like the upper strut mounts. These mounts are designed poorly. I do honestly believe Ford Engineering needs to improve the upper mounts and issue a TSB. Repeat business will not happen here. There is no excuse for this B.S.
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Old 06-28-2012, 07:37 PM   #622
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Misto, I had that same noise. My dealer at first said I was crazy and that there wasn't any noise. After 6 months and a half dozen visits I finally got a mechanic to ride along with me. He heard the noise immediately. They replaced the front strut mounts. After they fixed it I drove it to the Honda dealer and traded in my Focus Titanium for a CR-V. Peace out.
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Old 06-28-2012, 08:57 PM   #623
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Quote:
Originally Posted by TitanRanger View Post
Misto, I had that same noise. My dealer at first said I was crazy and that there wasn't any noise. After 6 months and a half dozen visits I finally got a mechanic to ride along with me. He heard the noise immediately. They replaced the front strut mounts. After they fixed it I drove it to the Honda dealer and traded in my Focus Titanium for a CR-V. Peace out.
Half a dozen Visits? Sorry, I don't get it. noise aside, my 5speed Focus is a great car, a few little bugs won't deter me from keeping it. If you have problems with it, and you have it in the shop 3 times in the first YR. for the same problem, JUST LEMON LAW IT... why take a loss, make them pay you all u got in it and take the car. DUH, seems like a no-brainer to me
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Old 06-29-2012, 08:16 AM   #624
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Quote:
Originally Posted by 12FOCUS S View Post
It sound exactly like the upper strut mounts. These mounts are designed poorly. I do honestly believe Ford Engineering needs to improve the upper mounts and issue a TSB. Repeat business will not happen here. There is no excuse for this B.S.
I got my car back the other day for this issue and after the initial inspection (I had to take the car back for a weekend trip) he said it was the struts, that parts were ordered, and it was something Ford was aware of/said there was a bulletin out. (I'll look at the sheet again for a number or more specific reference)

That said, 2 days after going back in and getting it fixed, it sounds great now. But ... as always, we'll see how it goes over time since this wasn't an issues for the first couple of months anyways!
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Old 06-29-2012, 08:24 AM   #625
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Quote:
Originally Posted by TitanRanger View Post
They replaced the front strut mounts.
I had the strut bearings replaced....this is not the same thing is it?

Has anyone else had the strut mounts replaced?
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Old 06-29-2012, 01:09 PM   #626
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Originally Posted by 12FOCUS S View Post
It sound exactly like the upper strut mounts. These mounts are designed poorly. I do honestly believe Ford Engineering needs to improve the upper mounts and issue a TSB...
12FOCUS S -

If you'd like, please drop me a line with your VIN, mileage, phone #, and dealer info; I'll loop in your region's Customer Service Manager. He/she will coordinate with you and your dealer on any repairs.

Quote:
Originally Posted by HuskerFocus View Post
I got my car back the other day for this issue and after the initial inspection (I had to take the car back for a weekend trip) he said it was the struts, that parts were ordered, and it was something Ford was aware of/said there was a bulletin out. (I'll look at the sheet again for a number or more specific reference)

That said, 2 days after going back in and getting it fixed, it sounds great now. But ... as always, we'll see how it goes over time since this wasn't an issues for the first couple of months anyways!
HuskerFocus -

Please keep us updated on how it performs. I'll be here if you need anything!

Quote:
Originally Posted by stang74shelby View Post
...My 5speed Focus is a great car, a few little bugs won't deter me from keeping it...
stang74shelby -

Excellent; this is what we like to hear!

Quote:
Originally Posted by fcbaldwin View Post
I had the strut bearings replaced....this is not the same thing is it?

Has anyone else had the strut mounts replaced?
fcbaldwin -

I'm about to send you another PM on this issue; please be on the lookout!

Hey everyone,

If your still experiencing a front-end clunk or noise of any kind, please PM me your VIN, mileage, phone #, and dealer info ASAP. I plan on forwarding this info to your Customer Service Manager on a case by case basis for further review.

If you've already sent this info to me, there's no need to send it again. I'll be checking each PM I've received on this issue and will respond appropriately; please hang tight!

Cheers,

Thomas
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Old 06-29-2012, 03:25 PM   #627
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Thomas, with all due respect, I brought mine in today and after 2 hours of checking and tightening the front end they couldn't find anything so they took a new one off the line and drove the same "test track" dirt road behind the dealership and it made THE SAME NOISE. You don't need our vin numbers, just tell the higher ups to pick any one and go for a ride. They called the hotline about mine and are waiting for a response as am I.
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Old 06-29-2012, 03:46 PM   #628
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Thomas, I have the noise too... 2/13/2012 build date... SE Sport Pkg... I'm not bothering to take it in til there is some sort of fix. So... What are we to do?
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Old 06-29-2012, 03:56 PM   #629
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So... What are we to do?
I'm gonna drink and follow the thread.

I thought you had an appointment for the 27th?
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Old 06-29-2012, 04:00 PM   #630
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I'm gonna drink and follow the thread.

I thought you had an appointment for the 27th?
Couldn't fit it into my schedule
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