Join Date: Feb 2012
Location: Ormond Beach, FL
What I Drive: 2012 Sterling Gray Focus Titanium
FF Reputation: 1
Buy-Sell-Trade Rating: (0
Originally Posted by copernicium112
OK, wanted to wait a couple of days and a few drives after my APIM replacement before posting anything. Dropped my car off last Wed (5/29) and was suppossed to pick it up Fri (6/1), with a rear caliper replacement as well, under warranty. Needless to say, through a series of disasters I ended up getting it back Tue (6/5) night.
Unfortunately, by the time they got around to pulling the APIM, getting the serial # off it, and ordering a new one, it was too late to get one shipped out overnight for Friday delivery (their fault). Fortunately, FEDEX actually delivers twice to them on Saturday. Unfortunately, by the time FEDEX delivered it, the only guy on staff that day that could do it had gone home for the day.
So they dove into it Monday morning with the new APIM install. Unfortunately, it was a defective module (not their fault) they received and had to order another one for overnight delivery to arrive on Tuesday (which did and was not defective). In the dealership's defense, I had a loaner from them the entire time and when I went to pick it up/settle up Tuesday night, the service manager apologized greatly for the inconvenience and said "I don't want to add insult to injury so the other stuff is on us." They covered the oil change/summer tire swap.
So he pointed me in the direction of my car and he asked if I wanted him to come out and help me get my phone paired up and help with any other settings, etc. I'm sure they are used to dealing with the non-technical user base but I said thanks but no thanks, I am comfortable with the system, I got it.
Got in my car, started it up, and tried to pair my phone. Things got off to a bad start when the phone wouldn't pair. Tried three times, nothing. Finally did a reverse-pair and that worked. Plugged my iPod in and headed off. It only took about 4 minutes to index/BVC which made me suspicious. Tried some voice commands. No better, no worse with the new hardware. The new version really has a problem with short song titles by voice. While I was without my car I spent some time over on the syncmyride owner's forum and from some of the stuff I was reading over there, this was done on purpose, it was programmed to give a wider margin of error because people were having problems with it playing the wrong song after a command was given, to give people more control by offering choices instead of just launching the wrong song. These are songs that I never had a problem with before, on v2.11, by voice so I don't know that I buy that explanation/excuse. I still just want my old voice-recognition back.
Got in the car to head to work Wed morning and lo and behold no street location under the compass. That was fast, only 12 hours until that disappeared. Set my work address as a route, activated it, cancelled it, and the street location was back under the compass. So, this problem is not hardware related, it is just piss-poor programming. Also, still no street location in the Nav tab if I go from Nav screen to any of the other three category screens unless, like before, I go to yet another category screen and back the one I entered from the Nav screen. Then it is there. Again, piss-poor programming.
So in a nutshell I guess I am saying if anyone is at their dealership and the service dept wants to install a new APIM to take care of the problems I have seen come up over and over again in this forum, obviously it is your decision but from my experience it does nothing but leave you without your car for a while (but after 7 days in a loaner it was oh so nice to get my car back for a number of other reasons about the car).
The only thing you didn't mention, so I am guessing it didn't happen is the recommended Master Reset before using the system. I got a new APIM as well (not needed IMO in my case, but they did it anyway). First thing I did was a Master Reset. Why? Dunno, system just seemed "Off" when I first got in the car. My IT / Programming experience suggested to me that I do that, so I did. Turns out later the Ford rep in this forum actually said it was indeed recommended. Perhaps you dealer did it, but if it were me, I'd have done it myself to be sure.
Mine is still working quite well by the way. Perfect, always? No, but very rare issues, and very minor.
401A (Titanium Premium Package), Leather, Sync with My Ford Touch and Navigation, Power Moonroof, 18" Alloy Wheels, Sport Suspension Package.