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Just had the same thing happen to me had an RS collections Grill shipped to me and picture they sent was in immaculate condition, when i received the grill it was packaged in a garbage bag with tissue paper around it. It also came from the UK, contacted the seller no response, contacted ebay opened a claim and what do you know the guy suddenly started responding to my emails. Seller offered partial refund for it never got it ... week later i escalated the claim with ebay and they automatically withdrew all funds from the seller and refunded me. All in all it was a horrible experience but in the end i got an RS collection grill in a salvageable state and my full money back.
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