My Ford Touch Thread

[copernicium112]

OK, went in last evening to have the caliper replaced since they didn't have the part when I was there last Sat getting the rest of the stuff done. Talked to the service dept and told them the "wipe/clean install" did nothing and I didn't think it was really a wipe since I still had old info in there that shouldn't have been after it was completed. They said they wanted to try it again a little differently since I was there anyway. So they got the wipe/reinstall started and went to the parts dept to get the caliper. Came out and informed me that though I needed a right rear caliper, the parts dept ordered a left rear caliper (it was written up correctly on the work order). Well, they already started the wipe so I was stuck there until that and the reinstall was done. 2 1/2 hours and I still have to go back next week and get the caliper replaced.

Needless to say, their new install attempt did nothing and info was still in the system, not wiped. I get to go back next week for the caliper and have to leave my car for a couple of days (they are giving me a loaner) because they are going to replace the APIM as well. As I have said multiple times, "upgrade" usually implies you are going to get something more or better and at this point I am not asking for that, I have now spent a lot of time and multiple trips to the dealer just in an attempt to get the performance back UP to the level it was before being upgraded.

[WizeGuyDezignz]

Originally Posted by 04SVTF303

My build date was less than 2 months ago. My doors rattle with volume up 1/4. My MFT crashes multiple times a day. My AC smells like shit and stops working multiple times a day. DCT sounds like it's got marbles in it and shifts so inconsistently it's impossible to tell what's going on. Ford dealerships smugly tell you it's all normal. If I could go back and change it, I would. There is absolutely no excuse to have these kind of issues with a brand new car. What good are all these fancy options if they don't work? I work hard for my paychecks. Spending money on something that isn't anywhere near what's being promised...pisses me off.

For the record, I've owned a couple Fords with no issues.

04 F150 Fx4
04 Mercury Marauder
03 Sport Trac
04 Svt Focus
02 ZX2 Escort
92 F150 351W

Oh man, that's unfortunate. I'm happy to report, at least as of now, that I am not having any of the issues that you are reporting. My doors don't rattle at all, even at very high volumes. My A/C is fine and MFT hasn't crashed once. I even connected my Cowon MP3 player to it and it indexed all of my music and I was good to go, album art (that I already tagged in my MP3 player) and all.

Now, I've had the car all of 12 hours, so I'm not saying any of these issues won't arise. But I'm very happy so far! The car drives great and sounds great.

Good luck to you, hopefully your issues get resolved.

[TiPilot]

For all the extremely annoying and buggy things I've encountered with MFT (that absolutely need to be addressed by Ford) that doesn't change the fact that I'm still happy with the car overall. It drives and handles awesome, better than anything else in its class in my opinion.

If they ever get around to figuring out all the techno-wizardry inside these things, this car will be completely unbeatable.

Originally Posted by pil__

I had no idea there was a calendar in MFT until I saw it mentioned on the forums here. My calendar displays the correct day, however, unlike everyone else's. Go figure.

Would be nice if the date were displayed on the main screen. Though, if I were making a choice, I'd choose a clock that understands daylight saving time. Having a DST on/off switch in a system with a GPS is rather embarrassingly crude...

I had a feeling I wasn't the only person who thought this. Thanks for restoring my sanity re: my own thoughts!

Originally Posted by copernicium112

Needless to say, their new install attempt did nothing and info was still in the system, not wiped. I get to go back next week for the caliper and have to leave my car for a couple of days (they are giving me a loaner) because they are going to replace the APIM as well. As I have said multiple times, "upgrade" usually implies you are going to get something more or better and at this point I am not asking for that, I have now spent a lot of time and multiple trips to the dealer just in an attempt to get the performance back UP to the level it was before being upgraded.

Welcome to my world T-6 weeks ago... wipe/install truly doesn't work on these things. I don't understand why but Ford's only solution right now is a new APIM. It's insane, and I'm back with stuck/locked settings in my Nav Favorites due to a Master Reset that Ford themselves recommended to fix a problem post-new APIM.

Sorry you're stuck in the same situation. I wish I could offer something helpful, but yeah, it is what it is.

[HillbillyInBC]

Originally Posted by HillbillyInBC

This whole "performance upgrade" fiasco is beyond shameful. I just went off on FordIVTteam in a PM, saying how I'd be fired if I even showed one of our customers a glimpse of a software release this shoddy, let alone if I sent it out the door as a production release. I'm thinking very seriously about going car shopping again if something isn't done soon.

New behaviour to report. Last night I got an actual error message, but before I had time to read it the system rebooted spontaneously. The few words I caught from the error message said something about the media type. After restarting it came up in a state similar to that following a master reset (phone unpaired, radio presets cleared, etc.). Once it finished indexing my iPod I tried issuing a few commands and they actually worked. No album art showed on the screen, but for the first time since my dealer graced me with this giant bag of crap I can actually choose something from my iPod.

It's still ugly as a mud-rail fence, and my favourites buttons on the steering wheel are still useless, and I have less than zero confidence it will continue to work, and I haven't yet mustered the courage to try streaming via Bluetooth. Hooray for customer satisfaction!

[copernicium112]

Originally Posted by TiPilot

Welcome to my world T-6 weeks ago... wipe/install truly doesn't work on these things. I don't understand why but Ford's only solution right now is a new APIM. It's insane, and I'm back with stuck/locked settings in my Nav Favorites due to a Master Reset that Ford themselves recommended to fix a problem post-new APIM.

Sorry you're stuck in the same situation. I wish I could offer something helpful, but yeah, it is what it is.

Yeah, I know from your other posts that you have been through this as well. We'll try this and if it doesn't do anything, then, well, I guess that is the last straw for me. Don't know what I am going to do. For fun (yep, this is my idea of fun now) I figured I'd try another master reset yesterday. As usual, didn't fix anything. I'm going to try and go out and get some video this weekend, if I can find the time, of this insane voice commands thing. I'm always driving so I can't get video then so I guess I'll just have to make some time. Unfortunately, and hindsight is 20/20, I don't have video of voice commands working w/V2.11. Who would have figured you would need video of something working correctly? I just wish I had a video comparison of old and new to prove to Ford that they completely broke my system.

Example, after the master reset and letting the index/BVC process complete yet again I said "Play Song Hello". I got seven screens (which of course means seven times of saying "None of those") of four songs each and every one, with the exception of one song on either the third or fourth screen, started with the letter "C". The one exception started with the letter "V". Why? What about the word "Hello" makes this POS want to shove 27 songs at me that start with the letter "C" and one song that starts with the letter "V" as possible options?

When I first installed the new version I was furious at the "uglification" and the removal of features/functions but now that I have had more time with it installed I am the point where I am willing to accept that part of it if it can just get back to working as well as it did before and it sucks to have to feel that way. I have been upgraded and all I want as a result of being upgraded is to get it back to functioning as well as it did before being upgraded. That seems so wrong!

I will try the replacement APIM next week I guess and if it still sucks, like I said, I don't know what to do at that point.

[GreyFox]

Originally Posted by WizeGuyDezignz

I am picking up my brand new 2012 Sterling Gray Focus SEL with My Ford Touch and Sony 10 speaker system tonight. Did I just make a grave mistake?

Nope. Unfortunately, you are only seeing the complaints of a (quite vocal) but select few. For many, including myself, I have GREAT results with the v3 upgrade and practically no issues. I have had the radio turn on after a phone call if it were off prior, but aside from that, it's been rock solid.

[copernicium112]

OK, I might be on to something here. My music voice commands have been completely broken since the update and as I said in other posts, I have a gut feeling the old info was never truly wiped out during the update process and a new index was writing over residual info from the old index and confusing the system. Idea popped into my head Saturday night. Leapt out of my chair and bolted for the driveway (the rather abrupt nature of this scared the hell out of my wife as we were just sitting there calmly and quitely watching TV). Anyhow, ran out to the car, pulled the iPod and Nav card and started a Master Reset.

While the reset was taking place I went back in, grabbed an old jump drive, wiped it out and reformatted it. I then threw two of my son's albums (by one artist) on there. Music that has never been on my iPod or in my car on either version of MFT. It took about 10-12 seconds to index/build voice commands (28 songs on two albums by one artist so I didn't really expect it take that long). After it was done, I yanked the drive and performed another Master Reset. Upon completion of the second reset I put my iPod back in. The good sign was that it significantly longer to index/build voice commands (about twice as long as it took after the update).

When it was done, I sat out there for about half an hour giving it "Play Song" voice commands. Still getting choices in a lot of cases but the difference was that instead of my usual screen after screen of four songs that made no sense, it more often than not gave me only two choices, one being the song I said, and even the other one I could see how the system could make think it sounded like the one I said instead of the page after page of nonsense I used to get, none of which sound even close. Even more encouraging was the fact that after a while I would go back to songs I first started telling it to play and it would nail them first time even though 15-20 minutes earlier it was giving a choice of two.

So....anyone having problems with their music voice commands after the update here is something to try. While still not quite as accurate as it was for me on V2.11 it is much much better. Of course, like all things MFT I want to observe it over time but so far, so good. I'm supposed to drop it off tomorrow for a caliper replacement and a new APIM. Don't know if I need the new APIM now or if I should just let them do it.

[bsp_53]

Right on, Copernicum, excellent advice ... my MFT started giving me "indexing device" notifications a few weeks ago, even though the USB drive containing my music hadn't been moved form it's slot for over a month.

I thought it strange and went through the hassle of a master reset (hassle because of having to re-pair phones but great because it exists as a trouble shooting option) and voila, voice commands back on line and good to go!

[TiPilot]

Very interesting, Copernicum - definitely another wrinkle worth exploring.

I actually haven't had voice command issues since the update, just a slew of other fun quirks and bugs.

Most recently (over the holiday weekend) my car has started switching to my iPod every time I climb in, even though I haven't been listening to it when I got out of the car. I've been in either FM or Bluetooth when shutting the car off and, for the past few days, when I start it it initially starts on the last-used source but then switches to USB/iPod within 5 seconds of starting the car. Odd...

[04SVTF303]

New issue. MFT takes 2 to 3 minutes to even turn on now. Will not locate anything plugged into the USB.