Dealership/Shop Review for the South East

[Cobb_Web]

Name: Parks Ford of Wesley Chapel

Wesley Chapel (Near Tampa) FL. http://fordofwesleychapel.com

Experience- My experience was pretty great.

Reason- Courteous staff that was very knowledgeable of their product(s). They worked with me and helped me find a vehicle that met my preferences when one wasn't immediately available on their lot.

If anyone is in the area and is looking for a vehicle be sure to check them out. My salesman was named Andy Wright, he was a great guy!

Service: I had an issue with my right front passenger door not opening properly. I went on a weekend day so they couldn't tell me much, but the service manager there took care of me the best he could for the time being. Expecting a call from him tomorrow, hopefully it's an easy experience.

[Cobb_Web]

Originally Posted by B3NNI3

Good/Bad? Bad

Where? Bill Currie Ford, Tampa

Why?

Went in and walked half of their lot. No salesperson even acknowledged me while I walked two rows of new cards and all their pre-owned lot. Got in my car and left. Straight to Brandon Ford, who did an AMAZING job and sold me a car.

I decided to let the upper management know.

So... I emailed the GM, Ops. Manager with a very respectful email and the news that they lost a sale to Brandon Ford (that rocks in customer service).


The reply I got confirms their lack of interest on making a sale.


I will later make a post with the email exchange. Sure it leaves a lot to be desired. Can only hope that the dealer or auto group owner, reads the emails.

Sad!...

I got my new car 3 hours later not even 20 miles away.


Regards,

Bennie

I also went to Bill Currie. I never really intended to buy a vehicle there since Parks is so much closer to my home, but I had basically the same experience you did. When I finally got to a salesman he was in fact courteous, but still left a sour taste. It's very unfortunate considering they advertise so heavily in the community.

I'd be interested in seeing that email exchange haha

[barker1964]

Awesome service. I have been dealing with Eddie when he was at World Ford in Pembroke Pines Florida he is now at Metro Ford. Always willing to go the extra mile......12 years and counting. Contact him at 1-305-751-9711

[Svt_kid]

Originally Posted by barker1964

Awesome service. I have been dealing with Eddie when he was at World Ford in Pembroke Pines Florida he is now at Metro Ford. Always willing to go the extra mile......12 years and counting. Contact him at 1-305-751-9711

Thats right down the road from me! I've gone a couple of times but mainly for parts

[barker1964]

Originally Posted by Svt_kid

Thats right down the road from me! I've gone a couple of times but mainly for parts

I bought my first Cobra Mustang from them

[BLAQTYGA]

MIKE DAVIDSON -ATLANTIC BLVD, JACKSONVILLE FL -they take care of my focus pretty well, even though i said the warrantly & slapped on performance parts -LoL.