2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle) - Page 10 - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Ford Focus Third Generation > MK3 TSB, Recall & Problems Archive

MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 04-05-2012, 07:54 AM   #91
Shorty Long
Focus Enthusiast
 
Join Date: Sep 2009
Fan#: 68979
Location: The Hills of, WV
What I Drive: '12 Focus Titanium, Kona Blue

Posts: 310
Points 2,036, Level 27
Points: 2,036, Level: 27 Points: 2,036, Level: 27 Points: 2,036, Level: 27
Level Up 24% Completed
Level up: 24% Level up: 24% Level up: 24%
Forum Activity 1%
Activity: 1% Activity: 1% Activity: 1%
FF Reputation: 2 Shorty Long Good Standing Member
Buy-Sell-Trade Rating: (0)
I would suggest you try to convince the service manager to ride in the car with you so you can point out the noise. I took my car in for service and requested they also look into a rattle that was coming from my MFT screen. When the service was completed, I was told the noise could not be found, that the manager even went out with the tech and couldn't detect the noise. As soon as I pulled out of the lot I heard the rattle. I turned right around and had the manager hop in the car with me and we took a ride. Needless to say, he became aware of the noise when he rode with me. I'm taking my car back in to hopefully get it fixed.
Shorty Long is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 04-05-2012, 08:01 AM   #92
Zillon
Focus Addict
 
Zillon's Avatar
 
Join Date: Jan 2005
Fan#: 17393
Location: Philthadelphia, PA
What I Drive: '13 JCW GP

Posts: 1,388
Points 2,504, Level 30
Points: 2,504, Level: 30 Points: 2,504, Level: 30 Points: 2,504, Level: 30
Level Up 36% Completed
Level up: 36% Level up: 36% Level up: 36%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 27 Zillon Great Standing Member
Buy-Sell-Trade Rating: (3)
Rode with the service advisor and rode with the shop team leader. Had the car road tested. Both treated me as though I was wasting their time, and denied hearing a thing on our test drives, calling anything they did hear normal.

I don't recommend McCafferty Ford to anyone.

I'll be going elsewhere from now on.
Zillon is offline  
    Reply With Quote Quick reply to this message
Old 04-05-2012, 02:36 PM   #93
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,548
Points 3,284, Level 35
Points: 3,284, Level: 35 Points: 3,284, Level: 35 Points: 3,284, Level: 35
Level Up 56% Completed
Level up: 56% Level up: 56% Level up: 56%
Forum Activity 18%
Activity: 18% Activity: 18% Activity: 18%
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by kshew97 View Post
Well, the dealership had my car since Wednesda...
Hi kshew97,

I received your email and will be working on your case as soon as possible. Thank you for your patience and if you need any further assistance, please do not hesitate to contact me via PM.

Quote:
Originally Posted by theos2 View Post
...Expect Ford customer care to suggest you visit a different dealer to have your issue fixed...
Hello theos2,

The offer to escalate your concern once more is available. In order to do so, please PM your VIN, phone number, mileage, and dealer information.

Quote:
Originally Posted by Bradl1982 View Post
Hi Noemi,
Tried to pm you but your box is full. I brought my car in today for an oil change and told them about the noise the car is making...
Hey Bradl1982,

Sorry about that. You can PM the info now and delete your private info from this post.

Quote:
Originally Posted by stang74shelby View Post
I Just got mine back, all the parts changed...So far no noise but I will keep an ear out to see if it comes back. My dealer has been great in taking care of my FF.
Hi stang74shelby,

If you like, you may post that dealer accolade on Social.Ford.com for the consumption of Ford family members and execs.

Quote:
Originally Posted by Rdawson199 View Post
Hello all. First post, but been reading this forum for a couple weeks now. I too have noticed a peculiar noise coming from the front end...
Quote:
Originally Posted by jpaul View Post
I have the same problem that everyone else seems to be having...I will be taking it to the dealer soon. I sure hope someone at my dealer is willing to help.
Hello Rdawson199 & jpaul,

to the forum!

When you do visit the local Ford dealer, PM me your VIN, dealer, mileage, full name, and best daytime number so I can get this escalated to the Customer Service Manager for your area.

Quote:
Originally Posted by allyy View Post
I took my car in for the same thing they said they did not hear it.
Hi allyy,

I could have sworn you sent me a PM with your personal info; however, I can't locate it. If you have, can you resend me your info, so I can review your case and see if there is anything else I can do on your behalf. If you have not, PM me your VIN, dealer, mileage, full name, and best daytime number so I can get this escalated to the Customer Service Manager for your area.

Quote:
Originally Posted by Shorty Long View Post
.... As soon as I pulled out of the lot I heard the rattle. I turned right around and had the manager hop in the car with me and we took a ride. Needless to say, he became aware of the noise when he rode with me. I'm taking my car back in to hopefully get it fixed.
Hey Shorty Long,

I’m available to help by arranging a call from the Customer Service Manager in your area. For me to lend a hand, please send a PM with your contact information, dealer name/state, approximate mileage, and the VIN.

Quote:
Originally Posted by Zillon View Post
Rode with the service advisor and rode with the shop team leader. Had the car road tested....I'll be going elsewhere from now on.
Hey Zillon,

When you do decide to visit another dealership, don't hesitate to contact the Customer Service Manager and myself, we will be more than happy to assist.

Thank you everyone for your patience as we work through your concerns!

Noemi
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is offline  
    Reply With Quote Quick reply to this message
Old 04-05-2012, 03:40 PM   #94
Brabs_Weather
Focus Enthusiast
 
Join Date: Jan 2012
Fan#: 93741
Location: Chesapeake, VA
What I Drive: 04 Ex Ltd, 08 Edge Ltd, 12 FF Ti

Posts: 387
FF Reputation: 2 Brabs_Weather Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by stang74shelby View Post
I took mine in for the lane swerving and Noise, they said there was a TSB out there covering the front suspension, but I think he worded it a little differently to help take care of the problem and to create a Case regarding the noise in the suspension.
From what another focus Owner said was the noise was from the lower control arm. There was no grease from the factory and the noise was gone. I have not seen any post about the problem since.

It was screen name: bobakman
__________________
White Platinum Tricoat Metallic
2012 Ford Focus Titanium
Handling Package Nitto Motivo's
Borla Exhaust with UltraQuiet resonator
K&N X-4870. Steeda RSB
Brabs_Weather is offline  
    Reply With Quote Quick reply to this message
Old 04-05-2012, 08:39 PM   #95
Shade-010
Sonic Crew # 010
 
Shade-010's Avatar
 
Join Date: Jul 2011
Fan#: 87369
Location: Noblesville, IN
What I Drive: 2012 Ford Focus SE Sport - 5 Speed

Posts: 10,106
Points 14,453, Level 78
Points: 14,453, Level: 78 Points: 14,453, Level: 78 Points: 14,453, Level: 78
Level Up 1% Completed
Level up: 1% Level up: 1% Level up: 1%
Forum Activity 23%
Activity: 23% Activity: 23% Activity: 23%
FF Reputation: 10 Shade-010 Great Standing Member
Buy-Sell-Trade Rating: (3)
Noemi, where do you mean to post on the Social.Ford.com? If any of the FF owners are in the Indianapolis area, hit up Burd Ford and talk to Ernest
__________________
2012 Ford Focus SE Sport-5 speed-203A package
Basline 1 -155.48hp 145.80 tq 93 oct. Lunchbox delete & K-N Drop in filter.
Dyno 4 -177.17 hp 157.28 tq - 93 oct. RDC 2.5" Catback & RD-X Prototype CAI + Tune.
http://www.rebeldevil.com
Shade-010 is online now  
    Reply With Quote Quick reply to this message
Old 04-06-2012, 04:11 PM   #96
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,548
Points 3,284, Level 35
Points: 3,284, Level: 35 Points: 3,284, Level: 35 Points: 3,284, Level: 35
Level Up 56% Completed
Level up: 56% Level up: 56% Level up: 56%
Forum Activity 18%
Activity: 18% Activity: 18% Activity: 18%
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by stang74shelby View Post
Noemi, where do you mean to post on the Social.Ford.com?...
Hi stang74shelby,

The link I provided on the previous post will have several options on the top. If you click on the YOUR STORY button, a menu will unfold giving you a several vehicle choices. One on them will be the FOCUS. Once you click on that button, you'll see the SUBMIT YOUR STORY option. Press that button and post away!

Send me a link!

Noemi
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is offline  
    Reply With Quote Quick reply to this message
Old 04-09-2012, 04:03 PM   #97
Lipshurt
Focus Enthusiast
 
Join Date: Nov 2011
Fan#: 92314
Location: Vista, CA
What I Drive: 2012 blue focus SE

Posts: 180
Points 732, Level 14
Points: 732, Level: 14 Points: 732, Level: 14 Points: 732, Level: 14
Level Up 32% Completed
Level up: 32% Level up: 32% Level up: 32%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 2 Lipshurt Good Standing Member
Buy-Sell-Trade Rating: (0)
So I am here at north county ford in vista ca, getting my first oil change, and to have them fix the rattle.

Sure enough the guy says that he can't reproduce the sound.

I explained that of you raise the car and hit he wheel with a rubber mallet, the sound comes from about 8 inched back and 8 inches inboard from the left front wheel.

I show him that if you kick the wheel, it makes he noise. He is bringing back to the lift to try it again. I will post back in a couple minutes. I guess I will go to every dealer in town this week, since I'm on a one week break.

I was at least a bit surprised that they tried that routine given how easy it is to make the noise.

Uuuhhhggg I hate this. It seems that the dealer should be motivated to fix stuff like this
Lipshurt is offline  
    Reply With Quote Quick reply to this message
Old 04-09-2012, 04:44 PM   #98
Lipshurt
Focus Enthusiast
 
Join Date: Nov 2011
Fan#: 92314
Location: Vista, CA
What I Drive: 2012 blue focus SE

Posts: 180
Points 732, Level 14
Points: 732, Level: 14 Points: 732, Level: 14 Points: 732, Level: 14
Level Up 32% Completed
Level up: 32% Level up: 32% Level up: 32%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 2 Lipshurt Good Standing Member
Buy-Sell-Trade Rating: (0)
So the the "tech" says that all of the cars on the lot make the same noise.

I have a friend that owns an independent BMW shop, and I'll take it here and find the rattle myself.

I wonder if here is a way to send ford the bill for that kind of of work.

It's got to be a brake line or fuel line rattling, something has no standard repair procedure. That is why the tech can't find it, it is something he never was taught.

I'm sure it won't take too long to find and fix it, just by insulating rattles and tapping around. The tech says its none of the major components, and I tend to aggree. It's just two things touching that should not be touching.
Lipshurt is offline  
    Reply With Quote Quick reply to this message
Old 04-09-2012, 06:06 PM   #99
PratoN
Focus Fanatic
 
PratoN's Avatar
 
Join Date: Jul 2011
Fan#: 88058
Location: Milwaukee, WI
What I Drive: 2012 Kona Blue Ti Hatchback, DCT

Posts: 3,930
Points 2,928, Level 33
Points: 2,928, Level: 33 Points: 2,928, Level: 33 Points: 2,928, Level: 33
Level Up 19% Completed
Level up: 19% Level up: 19% Level up: 19%
Forum Activity 5%
Activity: 5% Activity: 5% Activity: 5%
FF Reputation: 13 PratoN Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Lipshurt View Post
So the the "tech" says that all of the cars on the lot make the same noise.

I have a friend that owns an independent BMW shop, and I'll take it here and find the rattle myself.

I wonder if here is a way to send ford the bill for that kind of of work.

It's got to be a brake line or fuel line rattling, something has no standard repair procedure. That is why the tech can't find it, it is something he never was taught.
"tech" hehehe

I doubt you could bill Ford... sometimes having a new car really is a pain in the butt!
PratoN is offline  
    Reply With Quote Quick reply to this message
Old 04-09-2012, 06:41 PM   #100
Lipshurt
Focus Enthusiast
 
Join Date: Nov 2011
Fan#: 92314
Location: Vista, CA
What I Drive: 2012 blue focus SE

Posts: 180
Points 732, Level 14
Points: 732, Level: 14 Points: 732, Level: 14 Points: 732, Level: 14
Level Up 32% Completed
Level up: 32% Level up: 32% Level up: 32%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 2 Lipshurt Good Standing Member
Buy-Sell-Trade Rating: (0)
Ok so check this out.....

It might be fixed, but I will know more after it cools off.sometimes when it's hot the noise goes away, but it's acting like a whole new suspension.

I had the "works" package done which is free, and that may have included greasing the sway bar bushings or something because in addition to not having the rattle anymore (maybe) the loud noise made by suspension when going or speed bumps is almost totally gone. That noise did not bother me enough to mention it. But that noise was really quite loud like the sound a strut extending but way louder. That was probably the sway bar twisting in the rubber bushing when both wheel hit the speed bump at the same time.

The tech said he could find nothing wrong, but they for sure did something down there. I will wait till tomorrow or so and if it's fixed I'll go ack and ask them what they did.

One thing they did was to rotate the tires. They may have changed the pressure too I guess.

Crossing my fingers
Lipshurt is offline  
    Reply With Quote Quick reply to this message
Reply

Bookmarks & Social Networks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 06:51 AM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Audi S3, Ford Fusion and Acura TLX. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. Challenger Hellcat - Charger Hellcat