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Old 03-29-2012, 12:45 PM   #31
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Quote:
Originally Posted by JCinKY View Post
Took the car in Monday and called to check up on it Tuesday afternoon. The techs were unable to duplicate the issue...
Hello again JCinKY

The offer to escalate the concern to the Customer Service Manager is available if the grinding rears its head again. To begin the process, I will need a PM with the VIN, current mileage, phone number and dealer information.

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Originally Posted by sunny View Post
I purchased a 2012 Focus SE 10 days ago and the grinding noise started around 200mi. My car is in the shop and the Ford Service Director confirmed the noise today. The initial response from the Service Advisor was "Ford indicates this is normal until the break-in period after 5K mi"...
Hi sunny,

Congratulations on the Focus!

There is a break-in period of 1000 miles as stated in the Owner Guide on page 5. Therefore, give the Focus some time to smooth out. If after the break-in period the issue escalates, Iím available to help by arranging a call from the Customer Service Manager in your area. For me to lend a hand, please send a PM with your contact information, dealer name/state, approximate mileage, and the VIN.

Thanks,

Noemi
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Old 03-30-2012, 03:17 AM   #32
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My 2012 Focus has spent a total of 26 days in the shop in the last 2 months. The first trip in the service people and engineers acknowledged the grinding noise in the tranny. They pulled the tranny and replaced the clutch, bearing and a few other gadgets. that didnt work so they pulled the tranny again and replaced some more parts. They worked on the software because the car had an erratic idle at low speeds. After 2 weeks we returned to the service dept with same issues plus the car has decided to shut down several times for no apparent reason ( each time while driving thru bussy intersections, a major safety issue). This time Ford replaced the tranny, wiped all the software clean and reflashed the software. The shifting is much improved but after a few hundred miles the grinding is starting back up going from first to second gear. I guess i will be back at the service dept before to long. The Ford customer service person that has contacted me on several occasions told me that Ford refuses to lemon law or buyback these cars because all Ford is required to do is honor the warranty. When I brought up the safety issues he basically blew that off as a non issue. Ford knows that the lemon law protects them more than the consumer. The break in period excuse for the clutches helps add miles to your car. Per the lemon law the value of your car is reduced based on the miles on your car, more miles less value. By the time it all takes effect you are going to loose money and Ford knows that. For my own satisfaction after consulting with an attorney I have a certified letter stating my complaint as to the safety of my car. I have all the paperwork from the dealership involved and the dates and times that I recieved calls from the Ford customer service person named Rob that heard my safety complaint attached to that certfied letter. If something bad happens and it is proven to be a safety issue with my car Ford will be held accountable. My hope is that no one else has to deal with these issues and stays away from the purchase of a 2012 Focus. Looks are decieving the car looks sharp, it rides well, it handles well but is extreamly unreliable. For as long as my Focus is in my possession it will be my advertisment as to why not to purchase a 2012 Focus.
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Old 03-30-2012, 05:44 AM   #33
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That stinks westgadawg. I don't think you really needed a lawyer though. I find this a lot now due to online searches that tend to bring up attorney reference sites rather than state resource sites. I had the exact same problem with USCIS- if you get on USCIS.gov, you're on a government site, but USCIS.org and .com are attorney reference sites where you can learn a bunch of BS told to you by attorneys who want you to pay $6k+ for services to fill out government forms.

Here's the state site complete with FAQ and links. I would get on it ASAP. There is a time limit. There's no reason why you can't be reimbursed for finance charges as that is listed in the statutes. Even the federal law is written "full purchase price". Now if I was a dealer rep, I wouldn't be telling you that. I would be hinting in other directions.

As far as lawyers go, I wouldn't just take their word for it. I have a friend who is in a property dispute. The lawyer told him he'd hear back in Nov. In Jan, he called to see why there was no ruling and the idiot told him that he hadn't even filed the paper yet. He lost that year's income in crop thanks to a lawyer who lost a paper, and he had to pay the lawyer too. Having a lawyer will not always protect you. In your case, if you go over that 2 year or 24k mile marker, you might as well forget it no matter what your lawyer says. The good thing is that you're only 4 down days away from meeting the federal statute. If your lawyer wants to do something for you then the idiot should be making a case to get you reimbursed not only for the vehicle, but for the days off work, or what you had to pay for supplemental transportation.

If enough people have the balls to stick it through, then someone at Ford will realize that somewhere along the line a bean counter decided to put cheaper parts in an excellent design, and thus made the percentage of failures higher. That is my opinion on what happened since the design itself won many engineering awards, and was apparently brilliant. Ford did the exact same thing with the AOD: excellent design on paper, cheap parts to save a buck in manufacturing made it unreliable. Ford is like the US govt when it comes to "police actions", still learning the same lesson over and over again.
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Old 03-30-2012, 11:21 AM   #34
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FWIW, if reliability is your main concern, you should ALWAYS buy a vehicle near the end of it's "life cycle" - just B4 a new model comes out & AFTER all the "issues" that cropped up in miles of real world experience have been addressed....

Being "first on the block" with a great new piece of technology can be wonderful, it also can be a pain as issues crop up & are worked out....

"Brand New" & "Old Clunker" are both things to stay away from...

IMHO, "automated manuals" of various types are going to replace "automatics" of all sorts as time goes on for most applications, just as "direct injection" is going to replace the current std. types of fuel injection. BOTH are more efficient & have been "proven" in high performance (race) applications, but there WILL be "teething troubles" as the technology is adapted for everyday use & mass production.

The "break in" period for the clutches, and the "learning curve" for the software are both REAL issues that effect the performance & "feel" of the unit, so they're NOT "playing games with you" on that score. The poor customer relations skills of some dealer people you have dealt with are another matter....

"working through the process" when dealing with warranty issues can be a REAL pain, but the LESS confrontation involved, the MORE that a dealer or manufacturer's rep. can do for you... Hard to remember when you're upset over an issue, but it DOES pay off...

Once "legal action" gets threatened, the process comes to a near halt, as EVERYTHING is then carefully documented & only the minimum legal obligations (as opposed to "good will" adjustments) are carried out...

Sorry you seem to have gotten one with MORE than the "usual" share of new car issues, hope some of these comments help you deal with it!

Having been on both sides of warranty claim issues, I've learned that being careful in what you say & "picking your battles" tends to pay off... Some Dealers aren't the best (to say the least), the Manufacturer's rep. is your best friend in these cases - treat THEM well & they'll do all in their power to help you...

Luck!
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Old 03-30-2012, 11:21 AM   #35
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FWIW, if reliability is your main concern, you should ALWAYS buy a vehicle near the end of it's "life cycle" - just B4 a new model comes out & AFTER all the "issues" that cropped up in miles of real world experience have been addressed....

Being "first on the block" with a great new piece of technology can be wonderful, it also can be a pain as issues crop up & are worked out....

"Brand New" & "Old Clunker" are both things to stay away from...

IMHO, "automated manuals" of various types are going to replace "automatics" of all sorts as time goes on for most applications, just as "direct injection" is going to replace the current std. types of fuel injection. BOTH are more efficient & have been "proven" in high performance (race) applications, but there WILL be "teething troubles" as the technology is adapted for everyday use & mass production.

The "break in" period for the clutches, and the "learning curve" for the software are both REAL issues that effect the performance & "feel" of the unit, so they're NOT "playing games with you" on that score. The poor customer relations skills of some dealer people you have dealt with are another matter....

"working through the process" when dealing with warranty issues can be a REAL pain, but the LESS confrontation involved, the MORE that a dealer or manufacturer's rep. can do for you... Hard to remember when you're upset over an issue, but it DOES pay off...

Once "legal action" gets threatened, the process comes to a near halt, as EVERYTHING is then carefully documented & only the minimum legal obligations (as opposed to "good will" adjustments) are carried out...

Sorry you seem to have gotten one with MORE than the "usual" share of new car issues, hope some of these comments help you deal with it!

Having been on both sides of warranty claim issues, I've learned that being careful in what you say & "picking your battles" tends to pay off... Some Dealers aren't the best (to say the least), the Manufacturer's rep. is your best friend in these cases - treat THEM well & they'll do all in their power to help you...

Luck!
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Old 03-30-2012, 04:43 PM   #36
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I've driven the car two days now and haven't heard that noise. There is one slight other noise I am hearing, but I will wait until the first service to see if it goes away or not.

Thanks for the help.
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Old 04-02-2012, 07:08 PM   #37
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Quote:
Originally Posted by mattymings View Post
I am having the exact same problem. I got my 2012 Focus a week ago and it's been in the dealer for a majority of the time. When I accelerate from a dead stop it makes that weird rattle noise. I have had to take it in twice since the dealer claims they can't hear it or isolate the noise. I'm getting very frustrated since this is a brand new car and it's already having problems, and no one at the dealer thinks there is anything wrong with it.
I wish I searched this thread before posting mine.

I've not heard the rattle/grinding noise until recently, but it mine makes the same sort of rattle. Only during gear shifts though, not constantly. (of course, there is some trouble accelerating at the same time that's pretty much consistent so I know it's not me...)
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Old 04-02-2012, 07:22 PM   #38
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Quote:
Originally Posted by sailor View Post
FWIW, if reliability is your main concern, you should ALWAYS buy a vehicle near the end of it's "life cycle" - just B4 a new model comes out & AFTER all the "issues" that cropped up in miles of real world experience have been addressed....

Being "first on the block" with a great new piece of technology can be wonderful, it also can be a pain as issues crop up & are worked out....

"Brand New" & "Old Clunker" are both things to stay away from...

IMHO, "automated manuals" of various types are going to replace "automatics" of all sorts as time goes on for most applications, just as "direct injection" is going to replace the current std. types of fuel injection. BOTH are more efficient & have been "proven" in high performance (race) applications, but there WILL be "teething troubles" as the technology is adapted for everyday use & mass production.

The "break in" period for the clutches, and the "learning curve" for the software are both REAL issues that effect the performance & "feel" of the unit, so they're NOT "playing games with you" on that score. The poor customer relations skills of some dealer people you have dealt with are another matter....

"working through the process" when dealing with warranty issues can be a REAL pain, but the LESS confrontation involved, the MORE that a dealer or manufacturer's rep. can do for you... Hard to remember when you're upset over an issue, but it DOES pay off...

Once "legal action" gets threatened, the process comes to a near halt, as EVERYTHING is then carefully documented & only the minimum legal obligations (as opposed to "good will" adjustments) are carried out...

Sorry you seem to have gotten one with MORE than the "usual" share of new car issues, hope some of these comments help you deal with it!

Having been on both sides of warranty claim issues, I've learned that being careful in what you say & "picking your battles" tends to pay off... Some Dealers aren't the best (to say the least), the Manufacturer's rep. is your best friend in these cases - treat THEM well & they'll do all in their power to help you...

Luck!
Awesome post, thanks!

And I have read up on the "breaking in" period in the past, so I wonder if my own concerns are premature. I just wasn't expecting an issue between shifts, only while running in a specific gear. Maybe I wasn't thinking fully... this is a new design to me. But I'd rather not have my car taken apart on such a whim; if this is the breaking-in period, and that might be the case, then I'm cool with it... though after it gets to gear 3 there are definitely no rough gear shifts, and you ARE right on the breaking-in period, DCT, and direct injection... (to say nothing of the legal issues you are warning him and all about!! That's very picky stuff and there's no reason to go there, based on everything that currently exists on this technology and what's said in the manual...)
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Old 04-03-2012, 09:14 AM   #39
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Originally Posted by mattymings
I am having the exact same problem. I got my 2012 Focus a week ago and it's been in the dealer for a majority of the time. When I accelerate from a dead stop it makes that weird rattle noise. I have had to take it in twice since the dealer claims they can't hear it or isolate the noise. I'm getting very frustrated since this is a brand new car and it's already having problems, and no one at the dealer thinks there is anything wrong with it.

From my experience so far most of the service people working for Ford have hearing issues. What they cant hear everyone else including your passengers and people outside the car have no problem hearing the tranny. Let me say, I can live with the fact that this type tranny doesnt operate the way a normal automatic does. Its the grinding noise that everyone hears that i'm sick of. Ford counts on the fact that with most of the Focus's the grinding and or shutter doesnt show up till about 500 miles by that time the car is yours. When my car was just purchased it didn't show up till around 500 miles and after the first tranny rebuild it took about 400 miles for the grinding to return now with a new replaced tranny we went about 500 miles when ir starting to show up again. I've stopped by a couple Ford dealerships other than my own to do some shopping. I was shopping for a new Ford Focus, its amazing that when I asked at both dealerships the sales people knew nothing of tranny issues and they knew nothing of break-in periods for the clutches. The service people at my dealership know nothing of a clutch break-in period. I've had many people stop and comment on how awesome this car looks and it is awesome looking. I love driving the car it handles like a dream once you get past 3rd gear. But stop and go driving is a different story, the clutch dragging and grinding, the erractic idle that Ford cant seem to get corrected. My software has been reprogrammed twice but its back again. All of this makes for an unsafe slow drive. Until Ford decides to build these tranny's with quality parts it will continue to be an issue. Ford is hoping the tranny issue will go away but as we see here on this site even the cars that have been recent purchases are developing the same tranny issues. As I have said before as long as this car is in my possession I can not in good faith recomend that anyone spend their hard earned money on this car.
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Old 04-11-2012, 10:19 AM   #40
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Unhappy Another Disappointed New Owner

So I've had my 2012 Ford Focus for less than two weeks--and just over 400 miles--and as of this morning I'm having the same issue with the transmission grinding. Are there any updates on the matter? Am I in for a long haul at the service department?

What's worse is that this is the first new car I've ever bought. Previously, I had a Mercury Mountaineer and a Ford Explorer. I was excited to stay in the Ford family, and I was really pleased with the car until now. But the grinding noise is unnatural, worrisome, and terribly unwelcome.
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