Originally Posted by kam327
I don't know from experience (yet!) on the new Focus but I had the impression from many other posts that as long as your description of the problem you're experiencing matches the symptom(s) listed in the TSB, the dealer will be happy to apply the TSB update for you. I mean, they're getting paid by Ford to apply the update so they should be happy to do it. Maybe the dealer you're going to has too much work as it is or is lazy and you should try another one.
That was my experience!. I too thought I was going to get the run around about how they have to be able to recreate the issue. This was exactly what Toyota did to me on every TSB I had an issue with. I was like, why bother having TSB if now the owner has the burden of proof with the individual dealerships. My Ford Focus TSB experience was far from that. I actually got an email from my salesman asking how things were going with the new car and I told him what I was experiencing with the steering and included the TSB. He told me he was having his Service manager looking into it and before the day was over I got a call from a Service manager who told me they ordered the parts, thanked me for helping him out with the troubleshooting (He jokingly said. Hey thanks for doing our job for us. lol because they assumed I looked up the TSB). So they ordered the parts no questions asked and called me when the parts came in.
Once I got the call to bring my car in they put me in a rental and I got my car back same day. Issue 100% resolved!.
All that to say that the individual dealerships play a big part in the overall customer experience.