2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle)

[allyy]

I have the same problem i told the dealer when i brought it in for the transmission update which solved my tranny problem but they said they found no noise in the front end when they drove it. When i drove it home the noise was still there. I will bring it back again soon and hopefully i will get a diffrent tech to work on my car.My guess is that the guy they gave it to work on was not intrested in chaseing rattle and clunk problems .These guys work on flat rate and dont want to waste there time working for nothing.Ford Motor co does not pay them as much on warranty work as when you bring your car in and pay out of pocket.

[FordCustomerService]

Originally Posted by RRM707

Seems I may have this problem too....not even 4000 miles....
I will check it out myself......& bring it to them if I can't locate the sound...

Hi RRM707,

Why not let the dealer resolve that issue from the get go?! Send me a PM with the VIN, current mileage, personal and dealer contact info, and I'll escalate the case to the Customer Service Manager in your area.

Originally Posted by jjeremyy

Noemi - Thanks so much for the response. I'm going to give them another shot first and see what happens. I'll send you a PM if I need any help. Thanks again! :-)

Afternoon jjeremyy,

Okay! Just give me a shout out if you need assistance.

Originally Posted by allyy

I have the same problem i told the dealer when i brought it in for the transmission update which solved my tranny problem but they said they found no noise in the front end when they drove it...

Hey allyy,

Glad to hear the dealer has made some progress with your Focus. Send me PM with the VIN, current mileage as well as your personal and dealer contact if this noise continues to annoy you.

Take care and have a relaxing weekend!

Noemi

[TopKat]

I had the same issues and the dealer replaced the front springs and related hardware without a hassle. Now there's almost no noises and I've been almost 1K miles since. So far so good. Of course now I'm noticing a knock/light rattle somewhere under the car. Seems like it could be from the exhaust system. When I have time I'll take it back in. This "back in" stuff is getting old.

[FordCustomerService]

Originally Posted by TopKat

.... Of course now I'm noticing a knock/light rattle somewhere under the car. Seems like it could be from the exhaust system. When I have time I'll take it back in. This "back in" stuff is getting old.

Hey TopKat,

When you do visit the dealer, send me a PM with the VIN, current mileage, as well as your personal and dealer contact and Ill escalate your concern to the Customer Service Manager in your area.

Thanks,

Noemi

[mastercko]

I have this same issue on my SEL. Glad to know that it's not just me being finicky or imagining things. It's easily reproducible by going slowly over a speed bump or sometimes when coming to a slow stop. It isn't TOO annoying to me, so I think that I'll bring it up at my next oil change (in about 4k miles).

[chrisdh79]

I had this issue from day one when I got my car last year. I took my car in when I got the transmission update, and they replaced the front sway bar links. Its been fine ever since!

[Zillon]

The major problem is that there doesn't seem to be one definable culprit behind this noise.

People have gotten sway bar endlinks replaced, springs replaced, struts replaced, strut mounts replaced, and even motor mounts replaced. All of these solutions seem to have cured the issue for different people.

It would be one thing if it were able to be tracked down to one single defective part, but it doesn't seem to be that easy. That issue is compounded by the fact that some people have dealt with dealers who will acknowledge the problem AND fix it, and others can't even get the dealer to say that it's anything but normal, let alone look at it.

[mastercko]

Originally Posted by Zillon

The major problem is that there doesn't seem to be one definable culprit behind this noise.

People have gotten sway bar endlinks replaced, springs replaced, struts replaced, strut mounts replaced, and even motor mounts replaced. All of these solutions seem to have cured the issue for different people.

It would be one thing if it were able to be tracked down to one single defective part, but it doesn't seem to be that easy. That issue is compounded by the fact that some people have dealt with dealers who will acknowledge the problem AND fix it, and others can't even get the dealer to say that it's anything but normal, let alone look at it.

Yeah, definitely. My dealer has been pretty good about listening to my issues and putting a good faith effort into dealing with it, though, so I will give it a shot and hopefully they can diagnose it.

[FordCustomerService]

Originally Posted by mastercko

I have this same issue on my SEL...

Hi mastercko,

You can also send me a PM with the VIN, current mileage, personal and dealer contact. I'll escalate the concern to the Customer Service Mangager in your area.

Originally Posted by chrisdh79

I had this issue from day one when I got my car last year. I took my car in when I got the transmission update, and they replaced the front sway bar links. Its been fine ever since!

chrisdh79,

Always happy to hear Focus owners good report!

Thanks all!

Noemi

[Zillon]

My car goes in tomorrow at 7:30 AM for one last shot at fixing this issue. Hopefully I can get things ironed out this time, because I'd love to start enjoying this car properly.