The clown I talked to at my dealer was super reluctant to even check for a TSB. You could tell he was one of those "I hate my life so I'm gonna make every SOB I meet pay for it" guys. Almost blatantly told me I didn't know what I was talking about and that "I see a thousand cars in here so I'm gonna have to see a problem before I do anything". I described my issues and said I had researched the problem and saw that Ford issued a TSB. Wasn't pushy at all, totally polite.
So anymore advice on how to get these guys to cooperate is much obliged.
If you spoke with a service writer, see the service manager. If you spoke to the service manager, find another (and better) dealer.
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