Originally Posted by tlthomas
Yesterday my new Focus displayed the same behavior at 314 miles. Personally, I understand not replacing a steering rack in this instance because I don't think that this is the root problem. I also understand the frustration from feeling powerless in getting this problem solved. But these are not the cars of the 70's. They contain some sophisticated software that may contain bugs. Solving these intermittent problem requires 'DATA'. To assist the engineers in finding the root cause they need information.
I don't believe that anyone has experienced this error at high speed, so this is a clue. I suggest that everyone provide some details, regardless of how insignificant it may seem, in order to produce a pattern that will assist in locating the problem.
Here is what I can remember about mine:
Occurred at around 10 mph within 1 minute after staring the car.
Outside temperature was upper 40 degrees and had rained the night before.
Made a hard left out of a parking space 120ft. before error.
It is hard to correctly remember, since it took me by surprise, but I seem to recall not losing the steering until after the error light was displayed. This makes me think that the loss of steering was more of an effect of the error than a cause of the error.
I will try to be more aware if it happens again. I would also like to know if anyone has had this occur are a speed over 25mph.
Welcome to the forum!
Shot me a PM with the VIN, current mileage as well as your personal and dealer contact info. I can escalate your concern to the regional Customer Service Manager for assistance. Also, give the dealer a call and set up an appointment.