Issues with new 2012 Ford Focus - Page 61 - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Ford Focus Third Generation > MK3 TSB, Recall & Problems Archive

MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 01-05-2012, 11:17 PM   #601
tiny_lutch
Focus Rookie
 
Join Date: Jan 2012
Fan#: 93540
Location: Telford, PA
What I Drive: 2012 Candy Blue Focus Ti

Posts: 1
FF Reputation: 1 tiny_lutch Good Standing Member
Buy-Sell-Trade Rating: (0)
So this evening I put my WEEK old 2012 Focus Titanium into reverse, at least it said it was in reverse, and got to where I was going to put it into drive, and NOTHING. Moved to S, nothing, moved to R, nothing, rev'd engine & wouldn't go above 3,000 rpm. So I put it in park and worked through it again, and noticed the display showed the gears correctly until it got to D & S which showed up with nothing highlighted. Turned the car off, tried again, same thing, couldn't get it into N to push back into spot, and it acted like it was in park, even though it showed it was in N. Was about to call Ford Roadside assistance, and decided to give it another off and on, and noticed the SYNC kinda acting like it rebooted or something, and found that the car finally worked. Made it home fine. Not the "peace-of-mind" I expect out of a BRAND new car, very disappointing.

Hence why I am here.
tiny_lutch is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 01-06-2012, 06:52 AM   #602
whynotthinkwhynot
Captain TMI
 
whynotthinkwhynot's Avatar
 
Join Date: Jan 2005
Fan#: 18416
Location: the armpit of TN, Memphis, TN
What I Drive: 05 Focus Wagon; 13 C-Max SEL

Posts: 20,275
Points 27,572, Level 98
Points: 27,572, Level: 98 Points: 27,572, Level: 98 Points: 27,572, Level: 98
Level Up 23% Completed
Level up: 23% Level up: 23% Level up: 23%
Forum Activity 11%
Activity: 11% Activity: 11% Activity: 11%
FF Reputation: 270 whynotthinkwhynot Outstanding Standing Member whynotthinkwhynot Outstanding Standing Member whynotthinkwhynot Outstanding Standing Member
Buy-Sell-Trade Rating: (1)
When you can replicate the problem, take it back to your dealer. Be sure to check in the back of your owner's manual- there is a phone number for a Ford towing service that is free to people whose car is under warranty. I used to have the number memorized, but now I'm not certain. I think it was 1888TOWFORD, but I'm not sure. This service will tow your vehicle to the dealership it was purchased from, or the nearest Ford dealer of your choice.
__________________
Be eclectic.
---The Complete How-To Archive--

Moderating everything now, let me know if I can help.

Quote:
Originally Posted by the user formerly known as ZX3_Chick View Post
You're special aren't you.
whynotthinkwhynot is offline  
    Reply With Quote Quick reply to this message
Old 01-06-2012, 09:35 AM   #603
engine
Focus Rookie
 
Join Date: Oct 2011
Fan#: 91090
Location: dreyer, IL
What I Drive: red 2012 focus se

Posts: 22
FF Reputation: 1 engine Good Standing Member
Buy-Sell-Trade Rating: (0)
Posted via FF MobileYes chum567 i also noticed poorer fuel economy with the update, maybe we should take ford to small claims ct. like the honda lady. hav'ent driven on hw yet but city driving is down.
engine is offline  
    Reply With Quote Quick reply to this message
Old 01-06-2012, 03:17 PM   #604
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,563
Points 3,297, Level 35
Points: 3,297, Level: 35 Points: 3,297, Level: 35 Points: 3,297, Level: 35
Level Up 65% Completed
Level up: 65% Level up: 65% Level up: 65%
Forum Activity 21%
Activity: 21% Activity: 21% Activity: 21%
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by engine View Post
[i] I have had 2 software updates, 1 just a week ago, have they helped? sure, but it still shudders and i still get that rattling noise. i just hope ford gets it right one day with a fix, i have 9700 mi on the car. Customer serv. will help u all they can but they can't help a bad product.
Hey Engine,

Lets send your info up to the regional Customer Service Manager. PM your VIN, mileage, personal contact and dealer info so that we can have a personal touch added to the issue from the CSM.

Quote:
Originally Posted by chum567 View Post
After getting the transmission update my MPGs went from being 28 to now only 23....drive the exact same route.
Quote:
Originally Posted by lifocus View Post
I was averaging around 29 mpg, and now after transmission update, i am only averaging 22 mpg. "Took from Peter to give to Paul"
Quote:
Originally Posted by engine View Post
Posted via FF MobileYes chum567 i also noticed poorer fuel economy with the update, maybe we should take ford to small claims ct. like the honda lady. hav'ent driven on hw yet but city driving is down.
There are several aspects that can affect the Focus mpgs. For those living in colder climates, the winter fuel blends and colder ambient weather can lower the MPG.

Also, after each update, the vehicle will need to relearn the owner's driving habits due to the reprogramming of the transmission. It typically takes anywhere between 500 to 1000 miles, before you begin to see a better mpg from the Focus.

Quote:
Originally Posted by tiny_lutch View Post
So this evening I put my WEEK old 2012 Focus Titanium into reverse, at least it said it was in reverse, and got to where I was going to put it into drive, and NOTHING. Moved to S, nothing, moved to R, nothing, rev'd engine & wouldn't go above 3,000 rpm. So I put it in park and worked through it again, and noticed the display showed the gears correctly until it got to D & S which showed up with nothing highlighted. Turned the car off, tried again, same thing, couldn't get it into N to push back into spot, and it acted like it was in park, even though it showed it was in N. Was about to call Ford Roadside assistance, and decided to give it another off and on, and noticed the SYNC kinda acting like it rebooted or something, and found that the car finally worked. Made it home fine. Not the "peace-of-mind" I expect out of a BRAND new car, very disappointing.

Hence why I am here.
Hey Tiny-lutch,

Let's work on getting you to I LOVE MY FOCUS!

PM your VIN, mileage, contact and dealer info, so that I can present your case to the regional Customer Service Manager. In the meantime, if you have not visited your dealer, please do so. They will be able to document, diagnose and repair the issue. Also, the CSM will be in contact with the dealer to assure this concern is taken care of.

Thanks all!

Noemi
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is online now  
    Reply With Quote Quick reply to this message
Old 01-06-2012, 04:25 PM   #605
ZenFocus
Focus Rookie
 
Join Date: Jan 2012
Fan#: 93515
Location: Dana Point, CA
What I Drive: 2012 Frosted Glass Focus Hatch

Posts: 4
FF Reputation: 1 ZenFocus Good Standing Member
Buy-Sell-Trade Rating: (0)
I just brought the focus SE hatch base last week and was quite happy and impressed with the ride, handling, style, interior, and mpg thus far. After reading all the posts on this topic, I have to admit to feeling very uneasy about the transmission shudder that a lot of owners have reported and worst is that the dealers are not receptive to their concerns and get into the habit of brushing off these poor customers who have suffered a lot of anxieties, many sleepness nights, and a worrying car resale value that is plummeting. I have already gone to the dealer to ask them a simple question on air vent operation where I discovered that they are not very knowledgeable on the product they're supposed to service. I will not take a chance on having them service any future problems I may encounter. It's very pathetic that it requires Ford customer service intervention to get these dealers to take the customers seriously. I think will bypass dealer maintenance services and go find someone who knows more.

Fortunately for me, my car has the built date Nov 2011 and I have not encounter this drivability problem. I suspect that my tranny has all the latest software flashed. I am keeping my fingers crossed and just like all of you with this issue will have to live with future anxieties. Now on to the transmission. One of the reason I choose the Focus is due to its DCT. I have lusted after VW GTI for its handling and refinent for years but shied away because of the issues with DCT. Also, they were pricey around ($27K). Yes,VW had serious problems with them too that left customers stranded. Those transmission had to have its mechatronic module that costs $4K to replace. Fortunately for most of the customers, that problem occurred early before the factory warranty expires where they did not incur costs. There are lots of used GTIs with about 50K for sale now, probably because the owners don't want to deal with costly repairs beyond the factory powertrain warranty. I will not touch them.

Now that I own the focus, the ride, handling, refinemet, quietness is almost on par w/VW GTI and for almost $9K cheaper. I took advantage of Ford $3000K incentive (cash back, finance bonus, trade) and got the dealer to sell the car at cost to bring the total to $16,400 + tax/license. An added bonus is the DCT that allows the car to manually change gears automatically with the added benefit of getting good mpg. I believe so far I have put 250 mi with M2E being at 140 mi. I am hoping that would put me at 35mpg w/80% hwy & 20% city. After reading the horrible stories here, I drive like granny currently out of fear that I will experience the shudder and future tranny problems. Yeah, I know that it's going to take the tranny fuzzy logic a long time to learn my driving habit.

One characteristic I observed about the tranny is going slow up hill (30+ degree) like when I was creeping along searching for someone's house. I did notice the transmission starting to shudder and also I can hear a metallic noise to my horror. Later that day, I read the owner manual where I found a setting on the pp 275 under Overdrive cancel/Grade assist. It says that if you live in hilly areas where you're going up/down, it's better to employ this setting. Sure enough, hitting that transmission control button on the side of the gearshift did improve creeping uphill. Here's my theory. When I use the normal (default) setting, the transmission would shift too early to the next gear that would cause the powertrain to operate in the low RPM that is outside the torque range of the engine. If you're on flat surface, this would not be a problem. However if you're going up hill, it's putting stress on the powertrain in the sense that you're actually lugging the engine. If you ever drive a manual stick shift you know what I mean, and you would hold the gear longer while climbing. Well unfortunately, this DCT in the normal mode setting is trying to optimize fuel consumption and it is programmed to shift as early as possible. Now if you engaged the overdrive cancel/grade assist button, presto problem solved as this setting programs the DCT to hold the
gear longer before shifting to the next one. If you're in the default mode, you can trick the tranny to not up shift too early by gradually pressing down the gas pedal. Any slight pressure on easing off the gas will cause it to up shift. Both of these methods appears to work for me thus far. I hope it can help you too.
ZenFocus is offline  
    Reply With Quote Quick reply to this message
Old 01-06-2012, 05:07 PM   #606
ZenFocus
Focus Rookie
 
Join Date: Jan 2012
Fan#: 93515
Location: Dana Point, CA
What I Drive: 2012 Frosted Glass Focus Hatch

Posts: 4
FF Reputation: 1 ZenFocus Good Standing Member
Buy-Sell-Trade Rating: (0)
For all of you that had the latest software upgraded and are getting worse mpg, I suspect the tranny have been reprogrammed to upshift later than sooner to smooth out the shudder which means it will hold its gear a little longer before shifting to the next one. This I think will results in poorer mpg due to the engine having to rev somewhat higher to put it in the torque RPM range to eliminate the shudder. I believe the shudder you experienced earlier is due to the DCT upshifting very early to optomize mpg. Unfortunately, your engine will run in each gear in the lower RPM which is outside the engine torque range. I know so due to my experience driving a stick in my younger days. Whenever the shudder happens, I have to downshift. You're lugging the engine when the RPM is lower than the torque range of this 4 cylinder which I think is around 4400 RPM. The tranny upshift around 2500-3000 RPM. I for sure will not have them reflash my tranny as I don't yet have the shudder issue and am getting pretty good mpg. The old saying goes: If it ain't broke, don't FIX it. Would it be interesting if Ford resubmit their focus with the reprogrammed transmission to the EPA for revised mpg rating? I have a feeling they will not as they already know the outcome which will not look pretty.
ZenFocus is offline  
    Reply With Quote Quick reply to this message
Old 01-07-2012, 04:07 PM   #607
6769MOPARS
Focus Enthusiast
 
6769MOPARS's Avatar
 
Join Date: May 2011
Fan#: 86108
Location: Powder Springs, GA
What I Drive: PB Focus ST2 and 67 426 Hemi GTX

Posts: 431
Points 542, Level 10
Points: 542, Level: 10 Points: 542, Level: 10 Points: 542, Level: 10
Level Up 84% Completed
Level up: 84% Level up: 84% Level up: 84%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 1 6769MOPARS Good Standing Member
Buy-Sell-Trade Rating: (1)
Quote:
Originally Posted by ZenFocus View Post
For all of you that had the latest software upgraded and are getting worse mpg, I suspect the tranny have been reprogrammed to upshift later than sooner to smooth out the shudder which means it will hold its gear a little longer before shifting to the next one. This I think will results in poorer mpg due to the engine having to rev somewhat higher to put it in the torque RPM range to eliminate the shudder. I believe the shudder you experienced earlier is due to the DCT upshifting very early to optomize mpg. Unfortunately, your engine will run in each gear in the lower RPM which is outside the engine torque range. I know so due to my experience driving a stick in my younger days. Whenever the shudder happens, I have to downshift. You're lugging the engine when the RPM is lower than the torque range of this 4 cylinder which I think is around 4400 RPM. The tranny upshift around 2500-3000 RPM. I for sure will not have them reflash my tranny as I don't yet have the shudder issue and am getting pretty good mpg. The old saying goes: If it ain't broke, don't FIX it. Would it be interesting if Ford resubmit their focus with the reprogrammed transmission to the EPA for revised mpg rating? I have a feeling they will not as they already know the outcome which will not look pretty.
To improve your mileage and to make the trans shift earlier, lighten up on your right foot. That's the ticket right there.
6769MOPARS is offline  
    Reply With Quote Quick reply to this message
Old 01-07-2012, 04:32 PM   #608
rm16e01
Focus Rookie
 
Join Date: Jan 2012
Fan#: 93606
Location: Locust Grove, VA
What I Drive: 2012, Gray, Focus

Posts: 2
FF Reputation: 1 rm16e01 Good Standing Member
Buy-Sell-Trade Rating: (0)
I just wanted to let Focus owner know to beware of front end collisions, I bought a 2012 ford focus back in the beginning of May, I really did love the drive and feel of the car, however a week ago I ran into a median that was the size of a curb, I was going no more then 10mph as a result the engine mounts broke and the engine came off the car. My insurance company is now going to total the car and I have to worry about trying to buy a new one and possibly having to pay more money, for a different car. If I had known that hitting a curb would cause the engine to pop out of a basically brand new car, I would have never bought it. I also contacted Ford customer service and they basically told me thank you for the information, but sense it was an accident there is nothing they could do. I probably should have listen to my wife about getting a Ford, but I thought they had improved their cars
rm16e01 is offline  
    Reply With Quote Quick reply to this message
Old 01-07-2012, 05:16 PM   #609
rm16e01
Focus Rookie
 
Join Date: Jan 2012
Fan#: 93606
Location: Locust Grove, VA
What I Drive: 2012, Gray, Focus

Posts: 2
FF Reputation: 1 rm16e01 Good Standing Member
Buy-Sell-Trade Rating: (0)
As I said, I really did love the Focus and I really did love driving it, which makes me all the more mad because I am going to now have to get a car that I might not like as much as I did my ford focus. I am sorry that I have not taken pictures of it, but in truth I was not even going to worry about it because I was hoping that it would be able to be fixed, and just pay my deductible and get my car back. However when they said that they are going to total it all of that changed. When I get all of the information from the insurance company about the level of damage done to the car I will let you know.

Last edited by whynotthinkwhynot; 01-07-2012 at 07:36 PM.
rm16e01 is offline  
    Reply With Quote Quick reply to this message
Old 01-08-2012, 02:23 AM   #610
Obiwang
Focus Rookie
 
Join Date: Jan 2012
Fan#: 93615
Location: Conroe, TX
What I Drive: 2012 Silver Focus

Posts: 3
FF Reputation: 1 Obiwang Good Standing Member
Buy-Sell-Trade Rating: (0)
Same Problems with Shifting and Rattling

I desperately want to love my new 2012 Focus, but I'm having the same problems as other posters in this forum.

The car now has ~1100mi on it, and it's having the strange shifting timing issues, lack of acceleration at times, and the grinding/rattling noise immediately after shifting at low gears.

Sometimes on quicker accelerations, it feels like it revs well beyond the point where it should have shifted, with an accompanying lack of power. Then, it lurches after finding the next gear, and sometimes even seems to switch the next higher gear almost immediately (double lurch).

The rattling/grinding noise around the front left was not noticeable for the first 800 or so miles on the car, but now I hear it when shifting out of 1st into 2nd, and maybe from 2nd into 3rd. It only lasts briefly, but it's not a sound I want a new car making.

It's not all complaints - at higher gears the car is a smooth ride, has good handling, and buttery smooth shifting.

I will PM the info to Natasha/Noemi to see if they can proactively get me some help at my dealership before I go there. I'm worried that this terrible dealership will waste as much of my time on the repair as they did on their shamefully botched attempt at swindling me into buying a car that I did not want (another story for another time - I ended up purchasing from another dealership), but they are the nearest to me and hopefully their service is more respectable than their sales. I don't want to go there only to have them tell me that it's normal or that I just need to wait.
Obiwang is offline  
    Reply With Quote Quick reply to this message
Reply

Bookmarks & Social Networks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 11:10 AM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Audi S3, Ford Fusion and Acura TLX. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. Challenger Hellcat - Charger Hellcat