My Ford Touch Thread

[aperson9923]

So today my MFT did something strange. When I told it to "Call [name]" it would not recognize any name I gave it. It did work when I said dial and then the number or a street name while in navigation but it just stopped working in phone. I have done it before but now it is not and I am worried because my MFT has been pretty good since I got it. Any others with this problem or solution?!

[6769MOPARS]

Originally Posted by aperson9923

So today my MFT did something strange. When I told it to "Call [name]" it would not recognize any name I gave it. It did work when I said dial and then the number or a street name while in navigation but it just stopped working in phone. I have done it before but now it is not and I am worried because my MFT has been pretty good since I got it. Any others with this problem or solution?!

I have encountered this problem. It corrected itself after I stopped and then restarted the car. My wife thinks it has to do with making sure that the phone is on before you start the car. I'm not sure about that.

[aperson9923]

I tried restarting it yesterday and it didn't help. I am thinking that if I try repairingy phone it will work?

[basalix]

Originally Posted by aperson9923

I tried restarting it yesterday and it didn't help. I am thinking that if I try repairingy phone it will work?

Have you tried the fuse pull yet to force the system to reset? You won't lose saved data (presets or pairing). It might help.

[JessicaTi]

Originally Posted by aperson9923

I tried restarting it yesterday and it didn't help. I am thinking that if I try repairingy phone it will work?

Here is a link to the Tips section on SyncMyRide.com

http://origin.syncmyride.com/Own/Mod...gSyncTips.aspx

For Phone issues, these are the tips listed:

Try a Clean pairing

If you're having trouble pairing your mobile phone with SYNC, try a Clean pairing of your mobile phone with SYNC. Check your mobile phone for Bluetooth settings. Is SYNC listed? It may be listed under Hands-free Devices. Delete the SYNC listing.

Then check the Phone Menu on SYNC for Bluetooth Devices. If your mobile phone appears, delete its listing.

When both devices are clean of any prior connections, then try pairing your mobile phone to SYNC.


Try re-setting your mobile phone

If you're having trouble pairing your mobile phone with SYNC, try re-setting your mobile phone. Please follow your mobile phone directions for safely re-setting it.


Check Security and Auto Accept Settings

Your mobile phone may have Security Settings or an Auto Accept function that may interfere with pairing and connecting your mobile phone with SYNC. Check your mobile phone instructions to be sure the settings are not disabling your mobile phone's connection to SYNC.

Update software and firmware

Software and firmware updates for mobile phones are made available frequently. Check to see if you have the latest versions; if not, update your mobile phone and try re-pairing your mobile phone with SYNC.


Browse to confirm contacts

Browse your Phonebook contacts list in the SYNC Phone Menu. Confirm your contacts have been downloaded to SYNC. Also check that you say the contact name just as it is listed in SYNC.


Check for missing contacts

If SYNC confirms your Phonebook Download is Complete, but it is empty or missing contacts, it could be the phonebook contacts are stored on the mobile phone's SIM card. Follow your phone manual's directions to move them from the SIM card to the phone's internal memory. Once they are moved, try re-downloading your Phonebook to SYNC.

Turn OFF Auto Phonebook Download

Try turning OFF the Auto Phonebook Download feature on SYNC. If this feature is ON, each time you connect your mobile phone with SYNC, the system searches for updates. Turning this feature OFF can help stabilize the connection with SYNC. You can choose to manually update your phonebook with SYNC through the Phone Menu.

Remove special ringtones and pictures

If you have problems calling or receiving calls from one or a few contacts, it may be due to a ringtone or picture that is associated with the contact. If this is the case, follow your mobile phone instructions for removing an associated ringtone or picture with that contact. Then try downloading your phonebook to SYNC, again.

Add contacts manually

If you have paired your mobile phone with SYNC, but the phonebook cannot be downloaded, add contacts manually. Choose the Phone Menu on SYNC and then choose Add a Contact.

Increase the volume

If the volume on SYNC is low when you are using your mobile phone, try turning up the volume on your mobile phone-while it is connected to SYNC. Many mobile phones have a dedicated volume control for Bluetooth-hands-free devices, which will also control the volume when it is connected to SYNC.

Translate text messages

When you receive a text message, the SYNC text messaging feature can translate common text abbreviations — for example, LOL — and read them to you.*

*Only available if your mobile phone supports text messages.

[aperson9923]

JessicaTi. Thanks. I tried those and NONE of them worked. So now I will try the fuse pull, which fuses are they and how long to I pull them out for.

[JessicaTi]

Originally Posted by aperson9923

JessicaTi. Thanks. I tried those and NONE of them worked. So now I will try the fuse pull, which fuses are they and how long to I pull them out for.

The contacts are listed properly when you look under Manage Phonebook? You can try to delete your phonebook and then reload it. ???

According to my owner's manual, SYNC is on fuse 67 and Nav is on fuse 79. Pulling the fuses forces a reboot.

You can do a Master Reset through the touchscreen, you will lose your pairing, etc. with the Master Reset.

[aperson9923]

So I did the fuse pull and STILL no luck. The weird thing is when I brought it home from the dealer I used the "Phone" "Call [name]" command feature and it worked great. I slain tried deleting the phone book and re downloading it. My final attempt will be the master reset. I that doesn't fix it then I will have to head to the dealer. If it helps I have an up to date iPhone 4

[JessicaTi]

Originally Posted by aperson9923

So I did the fuse pull and STILL no luck. The weird thing is when I brought it home from the dealer I used the "Phone" "Call [name]" command feature and it worked great. I slain tried deleting the phone book and re downloading it. My final attempt will be the master reset. I that doesn't fix it then I will have to head to the dealer. If it helps I have an up to date iPhone 4

Since bringing it home from the dealer, have you added any additional Bluetooth phones or devices?

Can you see the contacts?

[aperson9923]

Originally Posted by JessicaTi

Since bringing it home from the dealer, have you added any additional Bluetooth phones or devices?

Can you see the contacts?

Ok so I tried the system reset. No Luck. I can see all my contacts. Yes I have paired other phones. Do you think that could have anything to do with it? I also called the CS at Ford for SYNC and she just said thy the update will fix all of that. Now I am mad