Strange front end high/low wobble/humming sound - Page 4 - Focus Fanatics
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace



Go Back   Focus Fanatics > Ford Focus Tech Discussions > General Technical Chat

General Technical Chat This section is for technical discussions relating to general maintenance, electrical issues, engine trouble, and recalls.

Search This Forum | Image Search | Advanced Search    
FocusFest Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 11-22-2011, 03:01 PM   #31
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,090
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by jimmyt View Post
cbaldree, please keep those of us that are in this thread apprised of your success with a resolution.

PS: I sent Natasha, with FORD, my info and never anything heard back. I have been calling Ford not the dealership about every two to three weeks, since early August, hoping for a resolution. The dealerships cannot do anything until FORD lets them know what to do. Still waiting......
Thank you for letting me know you sent the information. I will go check the email account for it now.

~Natasha
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford
FordService is offline  
    Reply With Quote
Sponsored Links
Advertisement
 
Old 12-16-2011, 08:33 PM   #32
cbaldree
Focus Jr. Enthusiast
 
Join Date: Aug 2011
Fan#: 88737
Location: winterville, NC
What I Drive: 2012 silver focus titanium Hatchbac

Posts: 31
FF Reputation: 1 cbaldree Good Standing Member
Buy-Sell-Trade Rating: (0)
Beepster did you ever get the part numbers for the new bearings. I am having problems similar to yours but the dealer insist the bearings are okay. I would like to try the new berings even if I have to pay for them myself.
cbaldree is offline  
    Reply With Quote
Old 12-17-2011, 11:39 AM   #33
jimmyt
Focus Enthusiast
 
jimmyt's Avatar
 
Join Date: Sep 2011
Fan#: 90069
Location: Nashville, TN
What I Drive: 2012 Sterling Gray Focus titanium

Posts: 291
FF Reputation: 1 jimmyt Good Standing Member
Buy-Sell-Trade Rating: (0)
UPDATE: I have had a front-end high/low wobbling noise between 50 and 70 MPH since I first bought my Titanium. It has been 17 weeks with FORD not giving me any indication of when or how the problem is going to be solved. My wife is apprehensive driving the car as those are the speeds she drives at. The Ford MY Touch System is to be corrected after the first of the year. With these two problems solved, I will be a happy owner. Without them solved, I will never own another FORD! Continued contact with my dealer and account rep have brought nothing to light as to when, why or how soon can we as customers expect remedies for their defects in their workmanship.

I talked with my FORD customer Rep two days ago, same story; We are working on it with no resolution to date after 17 weeks. I asked for a FORD ENGINEER to RIDE with me to justify a buy back but was denied. It makes me wonder how many others are having this problem and why FORD is Sweeping it under their RUG? The noise is hypnotic and will lull you to sleep on a long trip. We either have to exceed the speed limit on interstate highways or drive under 50 mph to not hear it. SOME BETTER IDEA. I think Beepster was right dump the 2012 FOUCUS and buy a competitors vehicle.

I have 18 X 24 inch magnetic Lemons on order for the front doors. Inside they say "ASK ME BEFORE YOU BUY!"
jimmyt is offline  
    Reply With Quote
Old 12-19-2011, 03:08 PM   #34
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,090
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by cbaldree View Post
I am having problems similar to yours but the dealer insist the bearings are okay. I would like to try the new berings even if I have to pay for them myself.
Hey cbaldree - Noemi let me know you sent a PM, so I'll be responding to it shortly. Thanks!

Quote:
Originally Posted by jimmyt View Post
UPDATE: I have had a front-end high/low wobbling noise between 50 and 70 MPH since I first bought my Titanium. It has been 17 weeks with FORD not giving me any indication of when or how the problem is going to be solved.
Hey jimmyt,

I reviewed the case notes, and engineering is actively working to resolve the bearing noise. Please keep in contact with your dealership, and let them know if the symptom changes. I truly appreciate the patience you have shown.

~Natasha
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford
FordService is offline  
    Reply With Quote
Old 12-19-2011, 04:30 PM   #35
jimmyt
Focus Enthusiast
 
jimmyt's Avatar
 
Join Date: Sep 2011
Fan#: 90069
Location: Nashville, TN
What I Drive: 2012 Sterling Gray Focus titanium

Posts: 291
FF Reputation: 1 jimmyt Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by FordCustomerService View Post
Hey cbaldree - Noemi let me know you sent a PM, so I'll be responding to it shortly. Thanks!



Hey jimmyt,

I reviewed the case notes, and engineering is actively working to resolve the bearing noise. Please keep in contact with your dealership, and let them know if the symptom changes. I truly appreciate the patience you have shown.

~Natasha
Thanks for getting back to me, I can't wait to have hte problem resolved and be a happy customer!!
jimmyt is offline  
    Reply With Quote
Old 12-20-2011, 09:17 AM   #36
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,090
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by jimmyt View Post
Thanks for getting back to me, I can't wait to have hte problem resolved and be a happy customer!!
I'm happy to help. Have a wonderful day!

~Natasha
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford
FordService is offline  
    Reply With Quote
Old 01-03-2012, 04:39 PM   #37
Elantra2012
Banned
 
Join Date: Jan 2012
Fan#: 93428
Location: Belleville, Canada
What I Drive: 2012 Black Elantra

Posts: 2
FF Reputation: 1 Elantra2012 Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by FordCustomerService View Post

Hey jimmyt,

I reviewed the case notes, and engineering is actively working to resolve the bearing noise. Please keep in contact with your dealership, and let them know if the symptom changes. I truly appreciate the patience you have shown.

~Natasha
Dear Natasha,

The info you gave jimmyt is totally false.I don't say you made it up ,but who ever provided this info sure did.The cause of this problem,the solution and the parts have been available since at least August 2011.But for some unknown reasons,only a few dealerships have been made aware of it.The TSB updates have never been released ,even if the solution is relatively cheap(under 400$),Ford engineers are hidind the info about the new bearings.So far,only two people on this forum with the same problem ,got it fixed: sirhawkeye and myself(use to be Beepster).Not sure how sirhawkeye's dealership got the info ,but for mine I simple harassed the sh..t out of the service department of my dealership until they started asking questions and finally got the same answer I got from here in August.It nearly cost 6000$ of unnecessary repairs for a 400$ fix to a problem that should have been caught on the quality control inspection.
I now own a 2012 Elantra totally flawless.The second I got the complete paperwork,the dealership gave a copy of the Hyundai quality control inspection sheet.Under "Road Test",you can read:Perform a minimum of 10km of combined city and highway driving and "Check for squeaks , rattles , vibrations,wind noise,ect." If Ford employees would have performed this simple little step ,I would have saved myself a 20 week nightmare and 6000$.

As for jimmyt,I already told you what to do.Call your dealership,tell them to call Ford US or simply to order the new bearings that are the same numbers as the other ones.If they refuse,call many times a week until they do.It sucks but this is the only way I got the car serviceable enough to get did of it.
Good luck
Elantra2012 is offline  
    Reply With Quote
Old 01-03-2012, 08:15 PM   #38
jimmyt
Focus Enthusiast
 
jimmyt's Avatar
 
Join Date: Sep 2011
Fan#: 90069
Location: Nashville, TN
What I Drive: 2012 Sterling Gray Focus titanium

Posts: 291
FF Reputation: 1 jimmyt Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by FordCustomerService View Post
I'm happy to help. Have a wonderful day!

~Natasha
is this true? this is what I sent my dealership Service manager Chirs Robinson. Please contact him and get this problem solved.

Chris below is problem solved. Why have you not called FORD to get this done? Do I need to talk with another dealership or the owner of the one you work with? I now have over 11,800 and the wheel noise problem is still there as reported at 3,300 miles.

QUOTE=Elantra2012;3950951]Dear Natasha,

The info you gave jimmyt is totally false.I don't say you made it up ,but who ever provided this info sure did.The cause of this problem,the solution and the parts have been available since at least August 2011.But for some unknown reasons,only a few dealerships have been made aware of it.The TSB updates have never been released ,even if the solution is relatively cheap(under 400$),Ford engineers are hiding the info about the new bearings.So far,only two people on this forum with the same problem ,got it fixed: sir and myself(use to be Beepster).Not sure how sirhawkeye's dealership got the info ,but for mine I simple harassed the sh..t out of the service department of my dealership until they started asking questions and finally got the same answer I got from here in August.It nearly cost 6000$ of unnecessary repairs for a 400$ fix to a problem that should have been caught on the quality control inspection.
Under "Road Test",you can read:Perform a minimum of 10km of combined city and highway driving and "Check for squeaks , rattles , vibrations,wind noise,ect." If Ford employees would have performed this simple little step ,I would have saved myself a 20 week nightmare and 6000$.

As for jimmyt,I already told you what to do. Call your dealership, tell them to call Ford US or simply to order the new bearings that are the same numbers as the other ones. If they refuse, call many times a week until they do. It sucks but this is the only way I got the car serviceable enough to get rid of it.
Good luck[/QUOTE]
jimmyt is offline  
    Reply With Quote
Old 01-03-2012, 08:18 PM   #39
jimmyt
Focus Enthusiast
 
jimmyt's Avatar
 
Join Date: Sep 2011
Fan#: 90069
Location: Nashville, TN
What I Drive: 2012 Sterling Gray Focus titanium

Posts: 291
FF Reputation: 1 jimmyt Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Elantra2012 View Post
Dear Natasha,

The info you gave jimmyt is totally false.I don't say you made it up ,but who ever provided this info sure did.The cause of this problem,the solution and the parts have been available since at least August 2011.But for some unknown reasons,only a few dealerships have been made aware of it.The TSB updates have never been released ,even if the solution is relatively cheap(under 400$),Ford engineers are hidind the info about the new bearings.So far,only two people on this forum with the same problem ,got it fixed: sirhawkeye and myself(use to be Beepster).Not sure how sirhawkeye's dealership got the info ,but for mine I simple harassed the sh..t out of the service department of my dealership until they started asking questions and finally got the same answer I got from here in August.It nearly cost 6000$ of unnecessary repairs for a 400$ fix to a problem that should have been caught on the quality control inspection.
I now own a 2012 Elantra totally flawless.The second I got the complete paperwork,the dealership gave a copy of the Hyundai quality control inspection sheet.Under "Road Test",you can read:Perform a minimum of 10km of combined city and highway driving and "Check for squeaks , rattles , vibrations,wind noise,ect." If Ford employees would have performed this simple little step ,I would have saved myself a 20 week nightmare and 6000$.

As for jimmyt,I already told you what to do.Call your dealership,tell them to call Ford US or simply to order the new bearings that are the same numbers as the other ones.If they refuse,call many times a week until they do.It sucks but this is the only way I got the car serviceable enough to get did of it.
Good luck
I have been after the dealerrship and FORD CS both who pass the buck to the other. My lemons are on the doors which say, "Ask me before you buy"
jimmyt is offline  
    Reply With Quote
Old 01-03-2012, 08:23 PM   #40
Elantra2012
Banned
 
Join Date: Jan 2012
Fan#: 93428
Location: Belleville, Canada
What I Drive: 2012 Black Elantra

Posts: 2
FF Reputation: 1 Elantra2012 Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by jimmyt View Post
is this true? this is what I sent my dealership Service manager Chirs Robinson. Please contact him and get this problem solved.

Chris below is problem solved. Why have you not called FORD to get this done? Do I need to talk with another dealership or the owner of the one you work with? I now have over 11,800 and the wheel noise problem is still there as reported at 3,300 miles.
Tell your dealership to contact "Benton Fry Ford" in Belleville Ontario Canada.

They know exactly what to do to fix the problem.

Because if you wait for the TSB update you'll wait a very long time.Looks like those SOB's are trying to pass those old faulty bearings because they work on some cars!!!
Elantra2012 is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 08:42 AM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information : Site Map

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.