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Old 11-15-2011, 10:22 PM   #161
hyronk
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had 11-10-2 tsb applied last week. shudder at stop-n-go traffic is much much better, still there sometimes but slight and tolerable. much better overall. glad i got it done. drives like it's in Sport mode..which is fine with me.

reverse is another issue..it is very very aggressive and shaky..i know it is still "learning" so i'll be patient. i didn't have a problem with reverse before.

this is my second dealer and they gave me no flack to apply the tsb.

also, when told them of "crunching" noise in front end when slowing down they inspected and immediately said that i needed the strut bearings and coil springs replaced per another tsb. i'm waiting on parts now.
original dealer sux. said the front end sound was "the nature of the transmission" when it wasn't the transmission at all.
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Old 11-15-2011, 10:41 PM   #162
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I think theres a misunderstanding on what TSBs are and how they work

you can't tell a service advisor there's a TSB you want done and expect them to automatically do it and bill it to Ford. A TSB is not a recall, its a bulletin for technicians to refer to when diagnosing problems.

the better approach is to tell the service advisor the symptoms, and then politely mention you're aware of a TSB that sounds like it may correct the symptom.

If I walk into my doctor and tell him I want some antibiotics, he's not gonna say "sure, here ya go, I'll just bill your insurance" he's gonna first confirm the symptoms before recommending the solution.
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Old 11-15-2011, 10:52 PM   #163
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Quote:
Originally Posted by FF4 View Post
I think theres a misunderstanding on what TSBs are and how they work

you can't tell a service advisor there's a TSB you want done and expect them to automatically do it and bill it to Ford. A TSB is not a recall, its a bulletin for technicians to refer to when diagnosing problems.

the better approach is to tell the service advisor the symptoms, and then politely mention you're aware of a TSB that sounds like it may correct the symptom.

If I walk into my doctor and tell him I want some antibiotics, he's not gonna say "sure, here ya go, I'll just bill your insurance" he's gonna first confirm the symptoms before recommending the solution.

Excellent advice FF4
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Old 11-16-2011, 12:02 AM   #164
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Quote:
Originally Posted by FF4 View Post
I think theres a misunderstanding on what TSBs are and how they work

you can't tell a service advisor there's a TSB you want done and expect them to automatically do it and bill it to Ford. A TSB is not a recall, its a bulletin for technicians to refer to when diagnosing problems.

the better approach is to tell the service advisor the symptoms, and then politely mention you're aware of a TSB that sounds like it may correct the symptom.

If I walk into my doctor and tell him I want some antibiotics, he's not gonna say "sure, here ya go, I'll just bill your insurance" he's gonna first confirm the symptoms before recommending the solution.
If the TSB states it applies to cars built before 8-12 wouldn't that make his car automatically eligible? I don't know, I'm just asking. My dealer just did it no questions asked.

My wife's car actually drove pretty nice, NO shudder, before the update. I would have accepted it as normal, just not impressive. No shudder after... but 10X better driving experience. Impressive. Love it.

Made me think twice about having ordered my 5sp (after the update). Now that I've driven the 5sp for 10 days. Happy I got it. Too much fun.
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Old 11-16-2011, 12:05 AM   #165
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Originally Posted by sprcoop View Post
If the TSB states it applies to cars built before 8-12 wouldn't that make his car automatically eligible? I don't know, I'm just asking. My dealer just did it no questions asked.

My wife's car actually drove pretty nice, NO shudder, before the update. I would have accepted it as normal, just not impressive. No shudder after... but 10X better driving experience. Impressive. Love it.

Made me think twice about having ordered my 5sp (after the update). Now that I've driven the 5sp for 10 days. Happy I got it. Too much fun.
Nope as it is a service bulletin and not a recall, If the vehicle has the issues described in the TSB then it will be applied. Right now though I think Ford is just saying do it as they are getting good feedback and happier customers.

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Old 11-16-2011, 11:08 AM   #166
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i am aware of how a tsb works vs recalls. i went to the dealer where i purchased the car and explained my symptoms and mentioned the tsb and the "crunching" sound at front end. they said that this was all "normal" behavior and sounds. btw, another customer was there when i returned to pick up my car and they were complaining about the shudder symptoms and the dealer responded exactly the same and did not mention the tsb nor that other customers had concerns.

when i went to the second dealer they drove it and they were the ones that told me about the coil spring and strut tsb that i was unaware was even out. in addition they said many customers had been complaining about the transmission and that there was a tsb that could be applied.

either way...my transmission now works to my satisfaction and i look forward to the strut bearings/coil springs fix.

oh, and, i luv this car.
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Old 11-16-2011, 11:17 AM   #167
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Quote:
Originally Posted by FF4 View Post
I think theres a misunderstanding on what TSBs are and how they work

you can't tell a service advisor there's a TSB you want done and expect them to automatically do it and bill it to Ford. A TSB is not a recall, its a bulletin for technicians to refer to when diagnosing problems.

the better approach is to tell the service advisor the symptoms, and then politely mention you're aware of a TSB that sounds like it may correct the symptom.

If I walk into my doctor and tell him I want some antibiotics, he's not gonna say "sure, here ya go, I'll just bill your insurance" he's gonna first confirm the symptoms before recommending the solution.
i am aware of how a tsb works vs recalls. i went to the dealer where i purchased the car and explained my symptoms and mentioned the tsb and the "crunching" sound at front end. they said that this was all "normal" behavior and sounds. btw, another customer was there when i returned to pick up my car and they were complaining about the shudder symptoms and the dealer responded exactly the same and did not mention the tsb nor that other customers had concerns.

when i went to the second dealer they drove it and they were the ones that told me about the coil spring and strut tsb that i was unaware was even out. in addition they said many customers had been complaining about the transmission and that there was a tsb that could be applied.

either way...my transmission now works to my satisfaction and i look forward to the strut bearings/coil springs fix.

oh, and, i luv this car.
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Old 11-16-2011, 11:34 AM   #168
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Quote:
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Nope as it is a service bulletin and not a recall, If the vehicle has the issues described in the TSB then it will be applied. Right now though I think Ford is just saying do it as they are getting good feedback and happier customers.

Montana
That's part of my day yesterday that I still find suspicious. When he called me back the 2nd time he was a lot more agreeable in just applying the TSB. I'm thinking that he got a hold of someone at the district level who then informed him that this TSB is the "fix" to the pre 8/12 cars. Of course he didn't help himself going into the lemon law BS.

Also, I just got off the phone with him and it won't be ready today. Apparently their computer that they will use to implement this update needs to be updated, which they're having some issues with.

Thank God for this forum!

Joe
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Old 11-16-2011, 11:35 AM   #169
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Quote:
Originally Posted by hyronk View Post
i am aware of how a tsb works vs recalls. i went to the dealer where i purchased the car and explained my symptoms and mentioned the tsb and the "crunching" sound at front end. they said that this was all "normal" behavior and sounds. btw, another customer was there when i returned to pick up my car and they were complaining about the shudder symptoms and the dealer responded exactly the same and did not mention the tsb nor that other customers had concerns.

when i went to the second dealer they drove it and they were the ones that told me about the coil spring and strut tsb that i was unaware was even out. in addition they said many customers had been complaining about the transmission and that there was a tsb that could be applied.

either way...my transmission now works to my satisfaction and i look forward to the strut bearings/coil springs fix.

oh, and, i luv this car.
hyronk,

You have any idea what the TSB number was for the strut issue?

You know I don't understand dealers not wanting to even acknowledge that there is a issue and apply the TSB if the concern is valid. They are getting paid for it and I think they are in the business of making money.

Montana
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Old 11-16-2011, 11:42 AM   #170
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Quote:
Originally Posted by jbird1955 View Post
That's part of my day yesterday that I still find suspicious. When he called me back the 2nd time he was a lot more agreeable in just applying the TSB. I'm thinking that he got a hold of someone at the district level who then informed him that this TSB is the "fix" to the pre 8/12 cars. Of course he didn't help himself going into the lemon law BS.

Also, I just got off the phone with him and it won't be ready today. Apparently their computer that they will use to implement this update needs to be updated, which they're having some issues with.

Thank God for this forum!

Joe
Glad to hear they are going to take care of you, I think it was Kabigon here on the forum that informed us why the TSB could not be applied at a earlier date, And that was due to the software used to program the PCM/TCM was not up to the task. So I am guessing you will be the first to get your Focus re-programmed at that dealer.

Let us know how it goes after you get it done, It should be a considerable improvement compared to before the re-program.

Montana
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