Power Steering Failure on brand new 2012 Focus - Ford Focus Forum, Ford Focus ST Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum > Ford Focus Third Generation > MK3 TSB, Recall & Problems Archive

MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 10-04-2011, 05:52 PM   #1
NYCZPlan
Focus Rookie
 
Join Date: Oct 2011
Fan#: 90535
Location: New York, NY
What I Drive: 2012 Grey Focus

Posts: 24
FF Reputation: 1 NYCZPlan Good Standing Member
Buy-Sell-Trade Rating: (0)
The power steering failed on my brand new 2012 Focus SE hatchback. I made a turn at a speed of approximately 10 mph and the power steering failed with the warning STEERING ASSIST FAULT SERVICE REQUIRED. I managed, with great difficulty, to pull over and stop the car. When I started the car again the warning had cleared and the power steering was normal. It is fortunate both that I was driving, and not my wife, as she isn't strong enough to steer without power steering, and that I was on a street with low traffic.

The car is at a dealer awaiting repair. Given that the car is brand new, I am extremely worried about driving it, even if the mechanics at the dealer claim that it is repaired. I checked the National Highway Traffic Safety Administration web site and found a report of a similar incident, from July 2011, where a similar power steering failure occurred at 60 mph.

I was disappointed that Ford didn't offer me a rental car as a courtesy(well the dealer who sold me the car did, sort of: the problem is that I'd have to travel an hour and a half to New Jersey by public transportation to one of the dealerships in his franchise in order to pick up and drop off a rental car, as the car is being repaired at a different dealer from the one where it was purchased). I realize that a rental car is not part of the standard warranty, but I thought that Ford would give me one without question out of sheer professional pride, given that I've had their new car a grand total of four days before the power steering failed.



Last edited by NYCZPlan; 10-05-2011 at 10:23 PM. Reason: more detail added
NYCZPlan is offline  
    Reply With Quote
Sponsored Links
Advertisement
 
Old 10-07-2011, 05:25 PM   #2
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,267
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by NYCZPlan View Post
The power steering failed on my brand new 2012 Focus SE hatchback. I made a turn at a speed of approximately 10 mph and the power steering failed with the warning STEERING ASSIST FAULT SERVICE REQUIRED.
The car is at a dealer awaiting repair.
Hi NYCZPlan,

I replied to your post in a different thread, but wanted to respond here as well. I know it's upsetting when such a new vehicle experiences issues. Please PM me your VIN, contact information, mileage, & servicing dealer name/state so I can help get your Focus back on the road.

~Natasha
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is online now  
    Reply With Quote
Old 10-11-2011, 03:56 PM   #3
NYCZPlan
Focus Rookie
 
Join Date: Oct 2011
Fan#: 90535
Location: New York, NY
What I Drive: 2012 Grey Focus

Posts: 24
FF Reputation: 1 NYCZPlan Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by FordCustomerService View Post
Hi NYCZPlan,

I replied to your post in a different thread, but wanted to respond here as well. I know it's upsetting when such a new vehicle experiences issues. Please PM me your VIN, contact information, mileage, & servicing dealer name/state so I can help get your Focus back on the road.

~Natasha
Natasha,

I sent you a PM with the requested information.

Thanks.
NYCZPlan is offline  
    Reply With Quote
Old 10-11-2011, 03:57 PM   #4
NYCZPlan
Focus Rookie
 
Join Date: Oct 2011
Fan#: 90535
Location: New York, NY
What I Drive: 2012 Grey Focus

Posts: 24
FF Reputation: 1 NYCZPlan Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by FordCustomerService View Post
Hi NYCZPlan,

I replied to your post in a different thread, but wanted to respond here as well. I know it's upsetting when such a new vehicle experiences issues. Please PM me your VIN, contact information, mileage, & servicing dealer name/state so I can help get your Focus back on the road.

~Natasha
Natasha,

I sent you a PM with the requested information.

Thanks.
NYCZPlan is offline  
    Reply With Quote
Old 10-11-2011, 10:28 PM   #5
ErnestoEDowns78
Banned
 
Join Date: Sep 2011
Fan#: 90066
Location: Independence, OH
What I Drive: 2003 Pitch Black ZX3

Posts: 18
FF Reputation: 1 ErnestoEDowns78 Good Standing Member
Buy-Sell-Trade Rating: (0)
Natasha can you share the info???
ErnestoEDowns78 is offline  
    Reply With Quote
Old 10-12-2011, 01:40 PM   #6
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,267
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by NYCZPlan View Post
Natasha,

I sent you a PM with the requested information.

Thanks.
Got it, thanks! I'll be responding shortly.

Quote:
Originally Posted by ErnestoEDowns78 View Post
Natasha can you share the info???
Hi ErnestoEDowns78,

Not quite sure what info you're looking for, but let me know and I'll see what I can do.

~Natasha
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is online now  
    Reply With Quote
Old 11-07-2011, 07:30 AM   #7
NYCZPlan
Focus Rookie
 
Join Date: Oct 2011
Fan#: 90535
Location: New York, NY
What I Drive: 2012 Grey Focus

Posts: 24
FF Reputation: 1 NYCZPlan Good Standing Member
Buy-Sell-Trade Rating: (0)
Hello,

This problem occurred again yesterday. I will be taking the car to a Ford dealer Wednesday for repairs.

Since the cause of the problem seems difficult to find, has anyone had a similar problem, and can anyone suggest a solution?

Thanks.
NYCZPlan is offline  
    Reply With Quote
Old 11-07-2011, 08:30 AM   #8
mike41stoller
Focus Rookie
 
Join Date: Nov 2011
Fan#: 91544
Location: Washington, DC
What I Drive: 2012 Grey Focus SE Hatchback

Posts: 4
FF Reputation: 1 mike41stoller Good Standing Member
Buy-Sell-Trade Rating: (0)
We just had the same exact issue this morning. Brand new 2012 Focus SE Hatchback, do not even have my plates yet, just a week after purchase from Koons Ford. "Steering Assist Fault Service Required" power steering seemed to shut off. Somewhat unbelievable...this is suppose to be our new reliable car. Taking it to dealer.
mike41stoller is offline  
    Reply With Quote
Old 11-07-2011, 08:37 AM   #9
NYCZPlan
Focus Rookie
 
Join Date: Oct 2011
Fan#: 90535
Location: New York, NY
What I Drive: 2012 Grey Focus

Posts: 24
FF Reputation: 1 NYCZPlan Good Standing Member
Buy-Sell-Trade Rating: (0)
Sorry to hear about your issue.

Since this is the second occurrence with my car perhaps Ford engineers will look into it more this time.

I'll update this thread with any news.
NYCZPlan is offline  
    Reply With Quote
Old 11-07-2011, 11:27 AM   #10
mike41stoller
Focus Rookie
 
Join Date: Nov 2011
Fan#: 91544
Location: Washington, DC
What I Drive: 2012 Grey Focus SE Hatchback

Posts: 4
FF Reputation: 1 mike41stoller Good Standing Member
Buy-Sell-Trade Rating: (0)
Dealer updated the car's software. Hopefully issue is over
mike41stoller is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks
-->
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 05:40 PM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.