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Old 07-28-2011, 07:06 PM   #81
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Computers with wheels

I work in software and since cars are now a series of complex computers and code...they have the same problem that all the other software I work on does. They are complex systems with virtually no debugging or logging built in to detect unexpected (and faulty) behavior. So the poor service tech (which is me at my software company) stand there, scratch my head and tell the user "I couldn't recreate the problem." Designers never think anything will ever go wrong and aren't given time to build in debugging.. OK, I feel better now.
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Old 07-29-2011, 03:15 PM   #82
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Steering binding/erratic steering

The steering binding issue(( NOT DRIFTING OR ANYTHING ELSE ))Just binding is a problem with the rack/
assist/interface assy. Ford is aware of this issue.My Focus in at the dealer awaiting parts.If any of you have problems at the dealer,call Ford Corporate.They really went out of the way to assist me. All of us who have this problem know it is somewhat erratic and the service managers sometimes have a problem duplicating the problem.Be patient and drive them around yourself.Then let them try to correct when your car drifts.They will feel it immediately from the passenger seat.
If anyone from Ford reads this message,a big thanks.
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Old 07-29-2011, 08:06 PM   #83
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fanddp:

You posted today, indicating that the replacement steering column must be backordered...

Do you know if Ford / TRW has a major issue on their hands, here? It certainly is not just a Ford issue. I understand that BMW, for example, with their Z4, has this or a similar issue, and I've heard that the issue exists with the Honda Fit, too.. Many Companies are in denial about this (or are stonewalling). Toyota, with their '09 and up Corolla, denied it... It only happened, I believe, with a small segment of the car population -- but ultimately they issued different software for complaining owners, though this is really on the hush-hush. The NHTSA (sp?) got involved. Your discussion of the problem does not seem like it's strictly software -- but rather, the on-center feedback device, and the correlation of same to the rack power assist. In the case of the Toyota's, the rack fought-back so fiercely, owners could not, typically, overpower the steering that had its own mind!

I suspect that you are a bit unwilling to share the official Ford communication, in that Ford probably considers it a mistake to have shared it with you.

If Ford is forthcoming with info, like for example, issuing a TSB, that's be great -- but if Ford starts behaving like Toyota, 'cause of the TRW issue, then that'd certainly call for stronger measures.

I am hoping this will be resolved with the new production of cars, and that I can get a sense for what VIN and later, a person could buy, and know that the problem has been resolved.

Any further info you can share with the community would be much appreciated.
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Old 07-30-2011, 01:41 AM   #84
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2012 Ford Focus Steering Service Bulletin 107553

NHTSA: Action Number: 10039118 Service Bulletin Number: 107553
Report Date: May 04, 2011Component: Steering
Summary: Ford: there may be steering assist warning lights as well as well as a stored trouble code. 2012 focus. *rm
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Old 07-30-2011, 05:36 AM   #85
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Hi, ok, so does the problem affect the Fiesta as well, as this also has EPAS, or is this just a faulty batch of components affecting the Mk3 Foci? I ask because there has been no reported issues over in the UK or in Europe.
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Old 07-30-2011, 09:53 AM   #86
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Re;Steering binding

Please read my post.I said nothing about back ordering a steering column!!!
Ford has a problem with a few focus steering rack/sensor interface assemblies. It took awhile for them to find the problem,assess it,then find the fix.If you conspiracy theorists out there want to make a big deal,go for it.Ford is a huge company and like the government sometimes moves slowly.They went out of the way to find and fix the problem and are now in the process of ordering parts required for the fix.The missive they gave me about the problem is no secret,I just have no way to scan it into my computer.
End of story.
If anything worthwhile pops up I will post.
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Old 07-30-2011, 04:34 PM   #87
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Focus replacement steering rack

Quote:
Originally Posted by fanddp View Post
Please read my post.I said nothing about back ordering a steering column!!!
Ford has a problem with a few focus steering rack/sensor interface assemblies. It took awhile for them to find the problem,assess it,then find the fix.If you conspiracy theorists out there want to make a big deal,go for it.Ford is a huge company and like the government sometimes moves slowly.They went out of the way to find and fix the problem and are now in the process of ordering parts required for the fix.The missive they gave me about the problem is no secret,I just have no way to scan it into my computer.
End of story.
If anything worthwhile pops up I will post.
Fanddp, a replacement steering rack has arrived and is scheduled to be installed in my Focus Monday. The tech tells me this is the first hes had to replace of any Ford model that uses EPAS and has no experience. The sub frame has to be dropped down to get access since the rack is mounted to the top side of the sub frame. They are going to call me once started so I can see whats involved. I reviewed the procedure to replace the rack in my Audi A3 shop manual that I suspect is similar and the work is extensive. Do you know what parts were order for your Focus and have they arrived.
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Old 07-30-2011, 05:56 PM   #88
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SE hatch

I am under the impression it is also the entire rack assembly being ordered.It appears individual parts are not available yet,therefore the entire rack assembly must be replaced.For what it's worth,Ford Corp. is expediting my parts.It seems there is a Q C issue with some existing rack assemblies. Post when yours is done.
Thanks.
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Old 07-31-2011, 03:53 AM   #89
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Quote:
Originally Posted by Eurofordfan View Post
fanddp:

You posted today, indicating that the replacement steering column must be backordered...

Do you know if Ford / TRW has a major issue on their hands, here? It certainly is not just a Ford issue. I understand that BMW, for example, with their Z4, has this or a similar issue, and I've heard that the issue exists with the Honda Fit, too.. Many Companies are in denial about this (or are stonewalling). Toyota, with their '09 and up Corolla, denied it... It only happened, I believe, with a small segment of the car population -- but ultimately they issued different software for complaining owners, though this is really on the hush-hush. The NHTSA (sp?) got involved. Your discussion of the problem does not seem like it's strictly software -- but rather, the on-center feedback device, and the correlation of same to the rack power assist. In the case of the Toyota's, the rack fought-back so fiercely, owners could not, typically, overpower the steering that had its own mind!

I suspect that you are a bit unwilling to share the official Ford communication, in that Ford probably considers it a mistake to have shared it with you.

If Ford is forthcoming with info, like for example, issuing a TSB, that's be great -- but if Ford starts behaving like Toyota, 'cause of the TRW issue, then that'd certainly call for stronger measures.

I am hoping this will be resolved with the new production of cars, and that I can get a sense for what VIN and later, a person could buy, and know that the problem has been resolved.

Any further info you can share with the community would be much appreciated.
Fanddp,

Sorry, if, by the above-attached quote you think I am a conspiracy theorist and that I am attempting to whack Ford; I am not. I suspect that you are not aware of just how many Mfr's are having far-reaching and costly troubles with their EPAS systems. In addition to those mentioned in the quote, I am also aware of 5-1/2 years' worth of production of Chevrolet Cobalts requiring EPAS steering column replacement, as well as substantial problems with the Malibu in that regard. Not all of the problems, of course, are the "indexing" between rack position, force on the wheel, on-center position etc... that would appear to be the issue with some 2012 Focus'.

One might expect, with big cost implications, Mfrs are somewhat reluctant to reveal all of these matters. Most certainly Toyota was reluctant in the extreme. What is disconcerting is when, in many cases, service writers or shop foremen indicate to owners "it's performing as designed" or "there's nothing wrong with it". This happened in spades, with the Corolla's -- and the chorus included a litany of owners who were not affected with the problem.

My bad, as I recall now that the EPAS assist is rack-mounted on the Focus. Hence steering rack replacement is required to deal with the bad run of parts on some of the cars. By comparison, the assist is column-mounted on the Fiesta and the Cobalt and on a number of other small cars. Like many systems, they are integrated, and individual components are not replaceable.

If any members are aware of which 2012 Focus VIN numbers and later are immune from this potential problem (which obviously does not seem to affect all cars) please pipe-up.
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Old 07-31-2011, 06:28 AM   #90
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Hi, no Foci in this country, or for that matter europe, has had any reported epas issues and I've not heard of any with other manufacturers as well...
Chris
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