russ... - Focus Fanatics
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Focus Fanatics > Ford Focus Marketplace > Vendors, Dealers & Seller Reviews

Vendors, Dealers & Seller Reviews Good or Bad dealings? Post your vendor, dealer or seller recommendations, feedback and comments here. Members who knowingly post false or malicious information will be banned from the site.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

 
 
Thread Tools Display Modes
Prev Previous Post   Next Post Next
Old 07-26-2011, 06:08 PM   #11
jakebrewer
Focus Enthusiast
 
Join Date: Nov 2010
Fan#: 80618
Location: riverview, MI
What I Drive: 2003 liquid grey zx3

Posts: 191
FF Reputation: 6 jakebrewer Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by DGR Suspension View Post
I've become much much more than just a distributor. Sure I could import and resell, but that gets boring. I brought about new kits and revisions that were never considered. Example; a one price true coilover for a 350z. Or, the Track+ coilover Do miatas that came from a collaboration coming a few minds.

I've always been a tinkerer. Nothing is ever good enough. You guts that bought suspensions from me, h&r, eibach, etc. You too thought the guys at Ford didn't do it right, or it was too generalized for the masses. I thought the same and I set a plan in motion to bring DGR up a level or two.

I'm bringing forward a new, third shock to the DGR line. I brought the camber plate to the focus kit. I brought pillowball upper mounts to the miata kit.

I am now directly tied to the R&D dept at the factory. So I do far more than bringing a brand. So much that even the basement at my house is littered with shocks, springs, blank mounting plates, a cnc machine with raw billet close by. I get yelled at constantly at 3am for pulling the trigger on my impact gun in the house.

I put my cars on real race cars and collect data. I'm soon going to be working with a company in TX to perfect the BMW kit. We will have cameras recording suspension movement, data to capture usable travel, etc. That will go back to R&D to make sure we re-release a BMW kit that is worth every penny and functions like a kit costing twice as much. Not having g to ideas much of a budget on suspension leaves more room for other improvement, which in turn makes a more competitive vehicle.

Does that answer your question?
Not trying to tell you how to run "your" business, but maybe if you spent less time trying to do the factory's job before you have your distribution job set, you wouldn't have as many issues as you have. For being a basically brand new vendor for at least our community, you are really off to a terrible start, and its all due to your poor customer service alone. It is really sad that it has gone this way as things looked great to start. I was considering buying DGR but went with Ksport after seeing countless threads, like this one, where people have had to publicly call you out to just get a response.

Yea, you're one guy, but as such you should know what you can handle. "I've become much much more than just a distributor. Sure I could import and resell, but that gets boring."

Boring or not, if you can't get that done properly, why even try getting in to R&D or w/e it is that you say you do.

Customers are number one, with out them you have no business. You should try to ensure you still have a business before trying to expand. I know from seeing how you have dealt with people you have lost mine and others business before you even had it.

Just some food for thought, take it or leave it.
__________________
Stuff
jakebrewer is offline  
    Reply With Quote
 

Bookmarks & Social Networks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 01:54 PM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information : Site Map

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.