Wrench dash light

[FordCustomerService]

Originally Posted by azhar

Well the Ford of Bellevue dealership was very cooperative, including Brian the customer guy. They ran a system check but found nothing, no error codes. But then they called up Ford Engineering who recommended to go ahead with a TSB (Technical Service Bulletin) which asked to install a throttle body (?). I hope this fixes it.

Also thanks to FordCustomerService here.

Hi Azhar,

Thank you for the positive feedback. It has been my pleasure to assist in resolving this. Have a great day!

~Natasha

[PDP123]

I am having the same problem with my 2010 Ford Focus it is currently at the dealership. A month ago I brought it in for the same issue and they said they could find nothing wrong. Yesterday while driving on the expressway my car went into limp mode and almost caused an accident. I dropped my car off last night and was told they couldn't look at it today, or provide me with a courtesy car. They also said if the computer doesn't show a code when they do look at it there is nothing they can do. I tried to mention that I read on several sights what the issue may be but as a layman I could tell they were not taking me seriously. If any of the Ford customer service people are on here I could use your help.

[FordCustomerService]

Originally Posted by PDP123

I am having the same problem with my 2010 Ford Focus it is currently at the dealership. A month ago I brought it in for the same issue and they said they could find nothing wrong. Yesterday while driving on the expressway my car went into limp mode and almost caused an accident. I dropped my car off last night and was told they couldn't look at it today, or provide me with a courtesy car. They also said if the computer doesn't show a code when they do look at it there is nothing they can do. I tried to mention that I read on several sights what the issue may be but as a layman I could tell they were not taking me seriously. If any of the Ford customer service people are on here I could use your help.

Hi PDP123,

I have responded to your PM.

~Natasha

[Triangle-66]

Hi, I am having this same issue with my 2010 focus and the local Ford dealer is giving me a hard time about fixing it. They are being difficult, today they told my wife that this would be an emissions issue and that emissions is only covered for 36,000 miles instead of the 8yrs / 80,0000 miles that the warranty says. I could use some help dealing with the dealership.

[PDP123]

PM the customer service reps they were great in helping me to get my issue solved.

[Triangle-66]

Thanks! I just sent a PM.

[FordCustomerService]

Triangle-66,

Thanks for sending the PM! I will be responding within the next hour.

PDP123,

Thank you for the great feedback! I am happy to help everyone on this forum.

~Natasha

[xtcj98]

I have a 2011 SE with 3980 miles. This past tuesday the wrench light came on at two different times. Both times the vehicle would resart after stopping and letting sit for 10 seconds. It has no CEL on. The second time it happened was in the middle of a very busy intersection. I had it towed to the dealership it came from. The say the can not find any codes or any problems with it. They have provided me with a new Chevy HHR to drive in the meantime. I am still using the Chevy. My last new car was in 1973, this is not making me feel my new purchase was a good idea.
I have not found any TSB's on my own and the dealer finds nothing wrong with the car.
Any suggestions?

[FordCustomerService]

Originally Posted by xtcj98

I have a 2011 SE with 3980 miles. This past tuesday the wrench light came on at two different times. Both times the vehicle would resart after stopping and letting sit for 10 seconds. It has no CEL on. The second time it happened was in the middle of a very busy intersection. I had it towed to the dealership it came from. The say the can not find any codes or any problems with it. They have provided me with a new Chevy HHR to drive in the meantime. I am still using the Chevy. My last new car was in 1973, this is not making me feel my new purchase was a good idea.
I have not found any TSB's on my own and the dealer finds nothing wrong with the car.
Any suggestions?

Hi xtcj98,

Intermittent issues can be a bit difficult to diagnose, and I am glad your dealer is working to resolve it even though no codes are shown. Please private message me with your VIN, contact information, mileage, and servicing dealer name/state and I will assist with your concerns.

~Natasha

[Gabe2010SE]

Originally Posted by xtcj98

I have a 2011 SE with 3980 miles. This past tuesday the wrench light came on at two different times. Both times the vehicle would resart after stopping and letting sit for 10 seconds. It has no CEL on. The second time it happened was in the middle of a very busy intersection. I had it towed to the dealership it came from. The say the can not find any codes or any problems with it. They have provided me with a new Chevy HHR to drive in the meantime. I am still using the Chevy. My last new car was in 1973, this is not making me feel my new purchase was a good idea.
I have not found any TSB's on my own and the dealer finds nothing wrong with the car.
Any suggestions?

How about this one, posted by me on same "page 4" as your post ?

Originally Posted by Gabe2010SE

TSB 10-21-06 ... "DTC P2111 OR P2112, OR LOWER THAN DESIRED ENGINE IDLE SPEED, ENGINE IDLE SPEED FLUCTUATES WITH OR WITHOUT DTCS "

FORD: 2010-2011 Focus, Fusion, Taurus
2010 E-150, E-250, Edge, F-150
2010-2011 Flex
LINCOLN: 2010-2011 MKS, MKZ
2010 MKX
2010-2011 MKT


ISSUE:
Some 2010 Edge, MKX, F-150, E-Series, 2010-2011 Flex, MKT, Focus, Taurus, MKS, Fusion and MKZ vehicles with any of the following engines: 2.0L, 3.5L (excluding GTDI), 3.7L and 4.6L 2V, may exhibit Diagnostic Trouble Codes (DTCs) P2111, P2112, or the idle speed drops lower than desired and/or fluctuates. The idle speed concern can be intermittent and DTCs P2111, P2112 may or may not be present.

ACTION:
Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE

Determine engine build date. Refer to Workshop Manual (WSM), Section 303-01, Engine Identification for details.
If engine build date is within date range indicated below, proceed to Step 2.
2.0L - 2/11/2010-8/2/2010
3.5L and 3.7L - 3/1/2010-8/3/2010
4.6L 2V - 5/7/2010-8/2/2010
If engine build date is not within range in 1A, do not continue with this article. Refer to Powertrain Control/Emissions Diagnostics (PC/ED) manual for normal diagnostics.
If vehicle exhibits any of the following symptoms, replace the throttle body. Refer to WSM, Section 303-04.
DTC P2111 and/or PP2112
Idle speed lower than desired
Idle speed fluctuates

PART NUMBER PART NAME
7T4Z-9E926-FA Electronic Throttle
8S4Z-9E926-B Electronic Throttle


WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage And Emissions Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.