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Old 06-17-2011, 09:05 AM   #31
1bille1
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Originally Posted by 1bille1 View Post
If you get no love from FOrd, then google TExas Lemon Laws
Wow, I guess when you have over 70000 members you get lots of love.

If this is the new normal for transmissions- crappy , lowdown, assinine, stupid,substandard ,automatic crashing transmissions injuring our neighbors- or CLASS ACTION , for short, then Ford can crush them for all I care.

I'll keep my 11 year old running.

Remember, three strikes...
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Old 06-17-2011, 12:37 PM   #32
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That was a helpful post
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Old 06-17-2011, 03:19 PM   #33
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That was a helpful post
Ford brought it on themselves.
If I really wanted to be mean, I'd say that Ford is the new MIcrosoft of the auto industry, but I won't say that.
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Old 06-17-2011, 09:59 PM   #34
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I am writing in regard to my 2012 Ford Focus SE that we had purchased on May 26th, 2011. I have been having the same issues as many other owners of this newest model of Focus. Hesitation with acceleration, stuttering or fluttering while idling, and most recently a "grinding" occasionally occurs while the gears are shifting.
I brought this to the attention of the dealership on June 3rd when picking up a trunk liner. One of the delivery coordinators that was assisting me with the features had offered to ride with me and even drive it to see what it was doing. He has agreed that there was "fluttering" and that it was not operating correctly. The car was brought in for an appointment on June 7th. At that time my husband and daughter had to sit for 1 1/2 hours until the service manager finally came and put them in a loaner vehicle. We were told that the problems were with the newly designed transmission and needed to be reset. We were also told at that time that it could be a couple of days before the transmission adjusted to the driver. The problems continued so I called the service department on June 16th and was told that that they had been receiving "a lot of communication from Ford about this issue in the new transmissions". And that it could take anywhere from "1,000 to 2,000 miles to break it in". And now that our newest problem with the grinding of gears in between shifting has arose, it goes back in on June 21st.
At this point I am very disappointed in Ford overall, not only in their service and the way I have been treated in the dealership locally, but as a corporation to release this product to new car buyers and not explain to their purchasers about these possible defects.

Sorry for the rant, but I want to share my ford experience.
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Old 06-17-2011, 10:25 PM   #35
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Wow, I have no complaints really about the tranny, shifting or engine. Just the hesitation sometimes when it's cold which seems to be happening less often. We'll see what winter brings.
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Old 06-17-2011, 11:03 PM   #36
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It just suck cause we were so excited about this car and then to have this happen. And the fact that it feels like they are delaying the servicing of the car out long enough to screw us over so we can't do anything about it & feeding us lines of BS. Why did they not say there was going to be a breaking in period before I bought the thing. That what makes me mad cause I would of gotten a different make. Should of stuck the Pacifica I used as the trade in, we had it for five years no problems. It had over 100,000 miles, all I ever did to it was oil changes every 3000 miles & new set of tires in it's lifespan that we had it. And to top it all off is that is the four new car from them in 10 years. If they don't make it right I will be trade my Mustang in on a Camaro within the next couple of weeks & will never own a ford again.
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Old 06-18-2011, 09:06 AM   #37
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Please google on fiesta transmission problems. Also, the NHTSA complaint DB for the 2011 Fiesta shows over 1/2 their complaints are related to the tranny. Ford does have an issue with the 6-speed tranny and a Ford Service Rep on one forum only says it's being investigated. The tranny issue usually shows up within a few thousand miles for some cars and one person is on tranny #3 at less than 10k miles.

The 2012 Focus uses the same exact 6-speed tranny that's been used on the Fiesta for the past year. Granted this tranny acts different but pinging, grinding and stalling issues caused by the tranny is not normal. I'm waiting on Ford to find a solution before buying another Focus or possibly a Fiesta.
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Old 06-18-2011, 09:13 AM   #38
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Natasha,
Can you provide more insight since you are apparently aware of this ongoing issue? I assume this is the same Ford Rep named Natasha who is replying on the Fiesta forums concerning the same lengthy ongoing issue with the Fiesta/Focus shared tranny:

Hi everyone,

I truly understand how upset you all are with the transmission issues. I assure you that Ford reviews all documented cases, and actively works to resolve them and prevent it in the future. For those of you working with your dealers, please continue to do so. I know, no one wants to have to visit the dealer so soon on a new car, but they are best able to determine solutions. Also, please PM me with your VIN, contact info, mileage, and dealer so I can try to assist. Your patience would be greatly appreciated.

~Natasha
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Last edited by bananaboat; 06-18-2011 at 09:14 AM. Reason: spelling
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Old 06-22-2011, 04:59 PM   #39
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Quote:
Originally Posted by stonesour1 View Post
I am writing in regard to my 2012 Ford Focus SE that we had purchased on May 26th, 2011. I have been having the same issues as many other owners of this newest model of Focus. Hesitation with acceleration, stuttering or fluttering while idling, and most recently a "grinding" occasionally occurs while the gears are shifting.
I brought this to the attention of the dealership on June 3rd when picking up a trunk liner. One of the delivery coordinators that was assisting me with the features had offered to ride with me and even drive it to see what it was doing. He has agreed that there was "fluttering" and that it was not operating correctly. The car was brought in for an appointment on June 7th. At that time my husband and daughter had to sit for 1 1/2 hours until the service manager finally came and put them in a loaner vehicle. We were told that the problems were with the newly designed transmission and needed to be reset. We were also told at that time that it could be a couple of days before the transmission adjusted to the driver. The problems continued so I called the service department on June 16th and was told that that they had been receiving "a lot of communication from Ford about this issue in the new transmissions". And that it could take anywhere from "1,000 to 2,000 miles to break it in". And now that our newest problem with the grinding of gears in between shifting has arose, it goes back in on June 21st.
At this point I am very disappointed in Ford overall, not only in their service and the way I have been treated in the dealership locally, but as a corporation to release this product to new car buyers and not explain to their purchasers about these possible defects.

Sorry for the rant, but I want to share my ford experience.
stonesour1,

I am very sorry you are so disappointed. I will continue assisting with your issues through PM, and you are also able to contact the Customer Care Specialist you have been working with. I hope once your issues are resolved, your satisfaction in Ford will be restored.

~Natasha
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Old 06-22-2011, 05:01 PM   #40
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Natasha,
Can you provide more insight since you are apparently aware of this ongoing issue? I assume this is the same Ford Rep named Natasha who is replying on the Fiesta forums concerning the same lengthy ongoing issue with the Fiesta/Focus shared tranny:

Hi everyone,

I truly understand how upset you all are with the transmission issues. I assure you that Ford reviews all documented cases, and actively works to resolve them and prevent it in the future. For those of you working with your dealers, please continue to do so. I know, no one wants to have to visit the dealer so soon on a new car, but they are best able to determine solutions. Also, please PM me with your VIN, contact info, mileage, and dealer so I can try to assist. Your patience would be greatly appreciated.

~Natasha
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Hi bananaboat,

Yes, I handle FiestaFaction.com as well. I am very aware of the issues that are affecting some Fiesta and Focus transmissions. While the symptoms may be the same, the causes may be different. Additionally, while it seems that every owner is having transmission difficulties, the forums only represent a small percentage of owners. I assure you the concerns on this site are not an indication of an issue that affects every Fiesta and Focus. Engineering is working to resolve this for those that have concerns. I will keep everyone updated as information is communicated.

~Natasha
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