My experience with Massive - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Exclusive Vendor Discussions > Massive Speed

Massive Speed Discuss about forced induction upgrades and performance tuning for your Ford Focus.
Sponsored By: Massive Speed


Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

 
 
Thread Tools Display Modes
Prev Previous Post   Next Post Next
Old 04-16-2011, 03:49 PM   #1
DrugdealerCPhT
Focus Jr. Enthusiast
 
DrugdealerCPhT's Avatar
 
Join Date: Feb 2011
Fan#: 83146
Location: Farmington Hills (Pharmacy)/ Southgate (home), MI, MI
What I Drive: I drive my pharmacist crazy.

Posts: 42
FF Reputation: 3 DrugdealerCPhT Good Standing Member
Buy-Sell-Trade Rating: (1)
My experience with Massive

Hi guys, not sure if this is the right place to put this, but give it a shot anyways.

I had ordered a set of the 9mm spark plug wires for my SVTF a couple of weeks ago. The order was processed and shipped rather quick, and I had my wires a few days later. When I went to put them on, I noticed that the coil ends didn't look quite right. I ordered the stock ends, but these were most definitely the MSD ends.

The next business day, I gave Massive a call to see how to proceed. I spoke with a gentleman (Mark/ Mike, perhaps?) who looked up my order and said that I had ordered the right wires, but for some reason was sent the wrong ones. Things happen, I understand completely. The next thing really surprised me. The man on the phone says "I really apologize for the mix up, I'll get you taken care of. I'll send a UPS label with a driver to pickup the wrong wires and we'll send out the right ones right away". About 5 business days later (I called back and Ingrid told me they were shipping from CA, so it might take a little longer), I received the correct wires.

I work for a business which caters to high-end and often needy clients. Our owner demands the highest of customer care for our patients and doctor-clients, so my standard expectation for businesses I personally deal with is (perhaps a bit skewed) high. When I dealt with Massive, I was FAR from disappointed, but rather impressed, despite the mistake. I honestly think that the true measure of customer service isn't how well you do your job normally, but how well you can handle abnormal situations.

Kudos to Massive for handling my orders with the highest standard of customer service, and a big thank you to Ingrid and Mark/Mike (the gentleman I initially spoke with).

BTW, the wires work great. Smooth idle, no misfires, SUPERIOR fit and finish, and overall, a high quality looking product.


DrugdealerCPhT is offline  
    Reply With Quote
 

Bookmarks & Social Networks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 02:38 AM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Audi S3, Ford Fusion and Acura TLX. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. Challenger Hellcat - Charger Hellcat