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Old 02-15-2014, 10:46 AM   #1
dan50
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Wall Street Journal Article -DCT

Today's "Wall Street Journal" has an article about Joe Hinrichs, president of Ford's Americas business. The article is about his efforts to ensure a trouble-free launch of new products, like the Lincoln MKC and aluminum-bodied F150. Hinrichs is quoted as saying to the MKC team "If there are problems, let us know how we can help. I know a guy or two."

The WSJ article goes on: "Among the guys Mr. Hinrichs knows is Ford's global product development chief, Raj Nair, who worked closely with him in Asia before becoming product chief and has spent the last year with him trying to overcome quality problems with MyFordTouch and dual-clutch transmissions."

One interpretation is that in the spring of 2013, after two years of DCT production, failed fixes and denials, Ford was still selling what was arguably a defective (or at least troublesome) product. They may have become serious about this issue only then when Mr. Nair became involved.

Not sure his efforts have been completely successful, but it does seem the level of DCT trouble is less than it has been. This would seem be an indictment of Ford's resources and commitment though: new model launch problems are not uncommon, but it's almost unheard of for a company the size of Ford to be floundering with an issue like this for 2-3 years, all the while selling the car to legions of unsuspecting Beta testers.

So, to all of you DCT owners with real issues your dealer says are "normal", be aware that these two senior Ford executives may think otherwise.


(source)



Last edited by iminhell; 02-15-2014 at 06:22 PM.
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Old 02-15-2014, 10:56 AM   #2
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I knew it and been saying this all along and called bs over a year and a half ago!

Last edited by iminhell; 02-15-2014 at 06:20 PM.
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Old 02-15-2014, 10:59 AM   #3
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Quote:
Originally Posted by dan50 View Post

So, to all of you DCT owners with real issues your dealer says are "normal", be aware that these two senior Ford executives may think otherwise.
Kabigon will be along shortly with a rebuttal.
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Old 02-15-2014, 12:54 PM   #4
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Quote:
Originally Posted by wavsine View Post
Kabigon will be along shortly with a rebuttal.
You haven't been reading my posts at all, have you?

Essentially what I have been saying over and over is this:
Clearly the DCT is capable of working well (because lots of folks tell us this).
If yours isn't working well, the dealer should fix it.

I have stated many times that the DCT issues have been greatly exacerbated by poor dealer service.

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Originally Posted by gostinger View Post
I knew it and been saying this all along and called bs over a year and a half ago!
Called BS?

Clearly some DCTs work well and some have issues.

For those that do have issues, in some cases the dealer resolves the problem and in some cases the dealer dismisses it as "normal".

This is hardly a secret.

Quote:
Originally Posted by Bolto View Post
Well when someone at Ford figures out a permanent solution, I hope that Ford does the right thing and offers that fix to all MK3 owners. .
What exactly are the issues with the DCTs that are currently rolling off of the assembly line?

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Originally Posted by iVoid View Post
i personally expect there to be problems because every time you take you foot off the pedal the car starts to break i feel like the DCT is slightly engaged every time i drive my car but who knows...
In this regard, how exactly should the DCT be any different than a conventional manual transmission?
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Old 02-15-2014, 02:11 PM   #5
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Quote:
Originally Posted by Kabigon View Post
You haven't been reading my posts at all, have you?

Essentially what I have been saying over and over is this:
Clearly the DCT is capable of working well (because lots of folks tell us this).
If yours isn't working well, the dealer should fix it.

I have stated many times that the DCT issues have been greatly exacerbated by poor dealer service.
Kabigon, I give you a hard time but believe it or not, we are on the same side. I would like to see the Focus continue to succeed. It is a wonderful car.

Poor dealer service is a major factor but that might have been a lesser issue were it not for a defective initial release of the DCT. I believe the fact that we are now up to clutch revision "D" validates my argument. I have read several anecdotal reports from members who have the D clutch revision that report resolution of their issues. Time will tell.
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Old 02-16-2014, 06:22 AM   #6
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Originally Posted by Kabigon View Post
1) In three years, Ford has clearly made major improvements to the DCT.
What do you base this conclusion this on?
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Old 02-16-2014, 10:28 PM   #7
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What do you base this conclusion this on?
First hand experience.
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Old 02-15-2014, 01:42 PM   #8
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Kabigon will be along shortly with a rebuttal.
You were so right lol. He must own shares in this company or sleeping with the enemy.
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Old 02-15-2014, 04:27 PM   #9
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Kabigon will be along shortly with a rebuttal.
ha ha! you know it. even though his grinds!
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Old 02-15-2014, 11:20 AM   #10
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i personally expect there to be problems because every time you take you foot off the pedal the car starts to break i feel like the DCT is slightly engaged every time i drive my car but who knows...
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