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Old 11-11-2013, 11:28 PM   #1
Gemini8026
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Hows this for a fun breakdown, and Ford has no replacement parts avail

So a few weeks ago I was driving around and noticed my car was getting VERY hot inside. I cranked down the heat, but the air never cooled down.

2012 Titanium with dual climate controls. 27,000km

Anyhow, long story short, after troubleshooting and messing around, I found there to be an issue with my climate controls.

Took it to the dealership and they checked it out. Apparently a motor burned out that controls the vents.

me - "Ok, thats fine, how long will it take to repair, a day in the shop?"

Local Dealership "Well, theres an issue, no one in North America has that part at the moment, so we need Ford to get them in stock and send it out to us, we have no idea how long it will take"

me - "It's getting cold out"

them - "We'll call you when we have the part"

SOOOO..... Right now, the vent is jammed so that only cold air comes out on the driver side. In Saskatchewan last night it was -22.... It's officially winter here. Im officially freezing. It's been 2 weeks and the forecast is to remain somewhat cold.

This really really sucks. I asked nicely for a loaner vehicle, but nadda. Ughh

Warranty covers it, but damn, it REALLY sucks driving wearing a full snow suit with toque and a mitts and having to scrape your windshield from the inside...


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Old 11-11-2013, 11:52 PM   #2
tallted
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Normally I wouldn't expect them to give a loaner car for something like this, but I live in CA. With it being that cold, they should be setting you up with a car. Its under warranty and should be fixed immediately. Not your fault Ford didn't make enough parts.
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Old 11-12-2013, 02:25 AM   #3
Elizabeth
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Agree unacceptable: time to take the complaint up the chain of command.
When it is totally Ford's failure to have the part..
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Old 11-12-2013, 05:01 AM   #4
gostinger
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I call BS. Ask Mr.Nice guy to step aside and introduce yourself from this point on as Mr. Prick , and rattle some chains from the dealer level on up. I gave people one chance to do the right thing thrn I lay it all out.

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Old 11-12-2013, 10:20 AM   #5
2012sel
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Originally Posted by gostinger View Post
I call BS. Ask Mr.Nice guy to step aside and introduce yourself from this point on as Mr. Prick , and rattle some chains from the dealer level on up. I gave people one chance to do the right thing thrn I lay it all out.

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Haha. Good one.

I'd get the part number and call other dealerships. I don't know if Ford's part system references other dealer stock or if your dealer is too lazy to check (my assumption).
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Old 11-12-2013, 10:27 AM   #6
suss6052
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Quote:
Ford and your dealer are not responsible for any time or income that
you lose, any inconvenience you might be caused, the loss of your
transportation or use of your vehicle, the cost of rental vehicles, fuel,
telephone, travel, meals, or lodging, the loss of personal or commercial
property, the loss of revenue, or for any other incidental or
consequential damages you may have.
Page 6 of the 2013 Ford Warranty guide third printing.

Just in case anyone had any doubts about it.
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Old 11-12-2013, 03:48 PM   #7
gostinger
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Quote:
Originally Posted by suss6052 View Post
Page 6 of the 2013 Ford Warranty guide third printing.

Just in case anyone had any doubts about it.
Yah we all know the bullcrap they shovel. It's about doing the right thing once in awhile.

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Old 11-14-2013, 01:39 PM   #8
mr_cassandra
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when my 2012 focus transmission lost 3 gears out of 6, 3 weeks after I bought it, ruining a ski trip I had planned for a year, the ford dealer gave me a loaner no questions asked.
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Old 11-12-2013, 05:27 AM   #9
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Really? Ford? You're kidding right!
:)
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Old 11-12-2013, 06:05 AM   #10
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It took from may to October for ford to fix my drivers seatbelt. The car was not drivable
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