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Old 09-06-2013, 01:08 PM   #1
fordnomore
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Got Rid Of the Car From Hell (Focus)

We had the clutch replacement completed in June, by end of July it started to shudder (early warning signs) and the grinding returned end of August. Took it back to the dealership (for the 8th time total) and was informed that Ford has stated "this is normal" and was told that the dealership could do nothing more with the issue.

The car refused to accelerate on any inclines and would shudder as well while driving up hills. My wife was almost rear-ended in the vehicle while driving up a hill on the way to work...which was the last straw.

Traded in the car from hell last Saturday for a new Acura. I will never buy another American car again. Ford, you've lost a loyal customer of 14 years.

A couple of items to note:
If you're in the Minnesota/Twin Cities area you will likely have Cathy as your customer care service rep. She is terrible at her job. Doesn't return phone calls. Snotty when you finally do hear from her. Good luck dealing with her.



Last edited by fordnomore; 09-06-2013 at 07:36 PM.
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Old 09-06-2013, 01:19 PM   #2
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So you're banning yourself from buying any American car... because you bought a Focus, one of the most inexpensive cars for what you get, and had TROUBLE with it?

Surprise surprise.

Perhaps buying the first year, of the first design, of the first release of a new transmission design is to blame. Did you do any research before purchasing?

In the end, you took it on yourself to trade the car in for a loss, I'm sure, instead of going after the lemon law. Huge... HUGE mistake.

I smell something.... fishy.
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Old 09-06-2013, 01:31 PM   #3
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I have purchased Fords for many years and yes, I did do my research thank you very much. I am fed up with Ford and refuse to support any other American car company would took bail out money during the financial crisis. So, yes I am done with American cars.

The reviews at the time of the Ford Focus release were overwhelmingly positive. The transmission issue was not something that came to light until earlier this year, after we had put 20k miles on the car. Just because it was the first model year doesn't give Ford the right to REFUSE to fix our vehicle. One can experience an issue with any car model, but a warranty should ensure that an issue is corrected, something that Ford was unable to do.

The car wasn't safe, so no I didn't have the option of spending months (if not a year) holding on to a car that was unsafe to drive while we jumped through the various lemon law hoops. At the end of the day we would have likely reached a settlement with Ford that would have netted us roughly $3,000 more than what we got on trade. That amount of money isn't worth it when I factored in the safety risk the car represented to my wife and family. So, I would not consider that a HUGE mistake.

You should familiarize yourself with the lemon law, you'll need it.
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Old 09-06-2013, 01:37 PM   #4
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Quote:
Originally Posted by fordnomore View Post
I have purchased Fords for many years and yes, I did do my research thank you very much. I am fed up with Ford and refuse to support any other American car company would took bail out money during the financial crisis. So, yes I am done with American cars.

The reviews at the time of the Ford Focus release were overwhelmingly positive. The transmission issue was not something that came to light until earlier this year, after we had put 20k miles on the car. Just because it was the first model year doesn't give Ford the right to REFUSE to fix our vehicle. One can experience an issue with any car model, but a warranty should ensure that an issue is corrected, something that Ford was unable to do.

The car wasn't safe, so no I didn't have the option of spending months (if not a year) holding on to a car that was unsafe to drive while we jumped through the various lemon law hoops. At the end of the day we would have likely reached a settlement with Ford that would have netted us roughly $3,000 more than what we got on trade. That amount of money isn't worth it when I factored in the safety risk the car represented to my wife and family. So, I would not consider that a HUGE mistake.

You should familiarize yourself with the lemon law, you'll need it.
If you did your research, why did you still buy the DCT? Plenty of people have had satisfactory resolutions from Ford since having this problem with the trans. Also, if you're going to stay away from American cars, you'll want to stay away from VW and Toyota, too, who are both reputable foreign brands having their own problems with quality nowadays. But going from an entry-level econo-family car to a luxury car, I don't suspect you'll have any problems. We appreciate you coming here to let us know that you did though. And if you put 20k on the car in a year, you are lucky to have gotten as much as you did for a trade-in...you certainly got a lot of use out of it for a car you hate.
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Old 09-06-2013, 01:37 PM   #5
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Quote:
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You should familiarize yourself with the lemon law, you'll need it.
No, I won't. I researched my car and got what I wanted in the end... A manual transmission.
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Old 09-06-2013, 03:00 PM   #6
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Originally Posted by Slo86GT View Post

No, I won't. I researched my car and got what I wanted in the end... A manual transmission.
Ditto, the dealer tried selling me one of their dct focuses on their lot. He commended me for doing my research on the transmissions and found a 5 speed a few hours away that shipped to their lot 2 days later. Still happy with it minus a couple rattles but that's minor. Love getting 35-40mpg on the freeway
I will agree with the above comment about Ford denying a lot of warranty issues because they're not profitable for the dealers. That part is a shame and I hope I never have to deal with it again because I've been down that road before.
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Old 09-06-2013, 03:41 PM   #7
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Ford was the only American car company that did not take the bailout, but not only American car companies needed a bailout, it happened in Japan and Europe too.
I have owned American(all of the big three), Japanese and European cars and Ford is on par or better than most of them especially in the last few years.
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Old 09-06-2013, 03:42 PM   #8
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Just to clarify. We purchased our car in April 2011, well before (the vast majority) of transmission issues were ever surfaced. I never would have bashed the DCT if it hadn't given me a reason to do so. When we traded it in last Saturday the car had 27-28k miles. The initial issues didn't start until earlier this year (New Year's Eve actually) when the car had 22k miles.

The car presented a significant safety issue for my family. That was the most frustrating part of the experience.

It's sad that the issue couldn't be resolved. I loved the handling of the Focus, almost drove like a European car. Also felt sturdy, at least initially. Who knew that the first new car I ever purchased would cause so many problems. I should have stuck with those old Ford Taurus, Escort and Explorers. They never caused me nearly as many issues! lol
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Old 09-06-2013, 02:02 PM   #9
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The transmission issue was not something that came to light until earlier this year, after we had put 20k miles on the car.
You mean it didn't come to your attention until earlier this year. The issues that you had with the DCT were well known and discussed here when I ordered my car in April, 2012.
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Old 09-07-2013, 07:09 PM   #10
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thats a bit idiotic to just ban yourself from ALL American cars because of a bad experience from Ford... i mean just because it happened to that particular Ford Focus doesn't mean it'd happen to a Dodge Dart, Chevrolet Cruze, Sonic or hell even the Ford Fusion.
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