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Old 03-23-2013, 11:27 AM   #1
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Fords Alan Mulally on MFT and Dual Clutch

Associated Press, question to President of Ford Motor Company Alan Mulally......
Alan, I was hoping that you could quickly discuss the Consumer Reports ranking . I know we have heard time and time again from Ford that you are fixing the issues with MyFord Touch. You are fixing the transmissions but it just still seems that consumers are giving you pretty hard knocks for those problems and I'm wondering what you are going to do?

Alan Mulally - Ford Motor Company - President & CEO
I think that clearly it's disappointing although we really do know the issues as you know and in some of them, especially the ones that are really contributing to the latest report, is led by not so much SYNC but the MyFord Touch on the information and entertainment side and also the new six-speed fuel efficient transmissions that we know what needs to be done on the redesign of those.

We have a number of the fixes already in on both. We have more to come and as you know, it takes time to go through the product line. So what the customers are saying and the feedback we've gotten with the new technology is really important to us and we're going to continue to continuously improve them going forward.


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Old 03-23-2013, 03:17 PM   #2
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yadda yadda yadda.. actions speak louder than words....pr eyewash imo
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Old 03-23-2013, 03:36 PM   #3
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I don't mind the DCT chitter chatter, after a while I got used to it, tsb 123b7 removed the chatter, but it slowed it down quite a bit, too. I prefer loud and quick than slow and quiet.
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Old 03-23-2013, 03:51 PM   #4
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I don't mind the DCT chitter chatter, after a while I got used to it, tsb 123b7 removed the chatter, but it slowed it down quite a bit, too. I prefer loud and quick than slow and quiet.
I'd probaly go for the same.^^^^^^^
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Old 03-31-2013, 04:24 AM   #5
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Is this too much to ask for?

Quote:
Originally Posted by 1slofofo View Post
I don't mind the DCT chitter chatter, after a while I got used to it, tsb 123b7 removed the chatter, but it slowed it down quite a bit, too. I prefer loud and quick than slow and quiet.
I would prefer quiet and quick, which would probably be at the expense of fuel economy. With the pressure Ford is getting from competitors (and the EPA) for higher mpg, that probably won't be a choice we'll get, though. I can't wait to see what is "to be done on the redesign of" the DCT, and whether any of it is backwards compatible to help current owners.
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Old 03-23-2013, 03:56 PM   #6
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Quote:
Originally Posted by GhiaFan View Post
Associated Press, question to President of Ford Motor Company Alan Mulally......
Alan, I was hoping that you could quickly discuss the Consumer Reports ranking . I know we have heard time and time again from Ford that you are fixing the issues with MyFord Touch. You are fixing the transmissions but it just still seems that consumers are giving you pretty hard knocks for those problems and I'm wondering what you are going to do?

Alan Mulally - Ford Motor Company - President & CEO
I think that clearly it's disappointing although we really do know the issues as you know and in some of them, especially the ones that are really contributing to the latest report, is led by not so much SYNC but the MyFord Touch on the information and entertainment side and also the new six-speed fuel efficient transmissions that we know what needs to be done on the redesign of those.

We have a number of the fixes already in on both. We have more to come and as you know, it takes time to go through the product line. So what the customers are saying and the feedback we've gotten with the new technology is really important to us and we're going to continue to continuously improve them going forward.
Basicly Mulally needs mpg out of these cars & has engineers to deal w/ that & this is their product. Seems like they= Ford needs to cut loose of a few bean counters, huh? Would you pay a extra 1000. to get a real DGS trans that works, Say like the VW one?
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Old 03-23-2013, 07:41 PM   #7
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Basicly Mulally needs mpg out of these cars & has engineers to deal w/ that & this is their product. Seems like they= Ford needs to cut loose of a few bean counters, huh? Would you pay a extra 1000. to get a real DGS trans that works, Say like the VW one?
That was my whole point. Would you pay a additional 1000. for a DGS trans that works from the beginning? IDK what the optional auto cost, but tack on a $1000.00 on top of that. Who would go for that? I guessing for the mass consumer, probably not. Their theory is it's a Ford. Loose some bean counters & let some product that works out to the pupil.
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Old 03-23-2013, 08:26 PM   #8
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That was my whole point. Would you pay a additional 1000. for a DGS trans that works from the beginning? IDK what the optional auto cost, but tack on a $1000.00 on top of that. Who would go for that? I guessing for the mass consumer, probably not. Their theory is it's a Ford. Loose some bean counters & let some product that works out to the pupil.
My DCT works great. Even better after the update. I think it's quality issues with a small number of parts from suppliers, not a design problem.
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Old 03-23-2013, 08:29 PM   #9
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My DCT works great. Even better after the update. I think it's quality issues with a small number of parts from suppliers, not a design problem.
I agree. Driving it, I can tell it wants to work right, but something isn't quite right with the parts, or potentially software. These things are dreams on the test drives, so they're able to perform then. They just can't seem to pass the test of time as well as a conventional automatic.
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Old 03-23-2013, 11:16 PM   #10
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My DCT works great. Even better after the update. I think it's quality issues with a small number of parts from suppliers, not a design problem.
Ditto. My DCT has functioned just fine. I have the update applied and didn't notice much of a change. Just nice smooth -- and early for mpg -- shifting. I did have the minor leakage of assembly juice, but a solvent rag cleaned that and no further leaks

But Mullaly sure doesn't sound like they're committed to a big recall for the upset owners here and elsewhere. If you've got a problem, buy the extended warranty while you can.
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