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Old 02-15-2013, 07:51 AM   #1
mishka
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MK3 (2013) DCT @ dealer for repair

Hey guys. I made an appointment to get my oil changed for the first time (3,500 miles; bought new on 12/15/12) and decided to not tell them my issues until I got there. I explained that my car has been jerking/lunging on low speeds (starting), not shifting smootly, and vibration in the wheel and pedals (I confirmed this while driving the loaner 2012 Focus SEL with 23,500 miles - it performed closer to my 13' when it was new. He said it's likely that they will have to remove the transmission and test/inspect the it/the car. He said they may need to replace the "dual clutch system", and may need to hold the car until Tuesday.

A couple of weeks ago I spoke to my Ford Regional Customer Service person after Cory (FF) suggested I tell them about my other issue (which turned out to be normal operation) , and mentioned that I had read that many of the 2012's had issues with the clutch (oil leaking, etc) and they had to be replaced with allegedly "better" replacement parts, and I wondered if the 2013's could already have that problem. He said that if Ford knew that a replacement part was better, then (we assume) they would use it to begin with, especially the newer builds. I didn't worry about it until today, when I drove and really felt the difference between my car and the loaner. There is definately something weird going on with it. I can only hope the issue isn't too bad and that they can replace/repair the issue.

I'm looking forward to the responses/insights on this. Thanks.
I already miss my car


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Old 02-15-2013, 09:04 AM   #2
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Good luck is all i can add...2013 models will be no different than 2012 unfortunately it's all the same.
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Old 02-15-2013, 09:09 AM   #3
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Yeah. If it keeps happening after 2-3 thousand miles after they replace the clutch system, maybe I have a lemon case. If so, I would consider getting a manual instead.
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Old 02-15-2013, 02:30 PM   #4
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I spoke with the tech, and he said my car is already ready - it just needed a TSB update - no need to replace seals or clutches! I mentioned to him I had read on the internet about the 2012's oil leak on clutch issue, and he said that it's not the case with the 2013's. He said that they communicate directly with Ford and they would have known about it if that was the case, and build the 2013 with that fix in mind.
He explained to me that about half of what people say online I can ignore because many people dont' know what they are talking about.

In any case, i'm excited to see my car feeling good again! I will keep you all updated!
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Old 02-15-2013, 04:48 PM   #5
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Quote:
Originally Posted by mishka View Post
He explained to me that about half of what people say online I can ignore because many people dont' know what they are talking about.
That's usually true. However, in the case of the MK3 Focus, I'm going to go out on a limb and say that most people's complaints are well justified.
I have the clunking in the front over bumps, grinding transmission, and random creaks/rattles in the interior. I've also had my share of MFT crashes/bugs, however nothing to the effect of being unresponsive necessitating pulling the fuse. I've brought my car in to my local dealership multiple times, and EVERY SINGLE TIME have gotten either the "unable to reproduce", "it's normal", or just not acknowledging there is a problem. I can understand it from their end, having many people coming in with the same issues, while having other cars with legitimate issues that need to be addressed.
However, I paid a lot of money for my car. I deserve to have the car performing at peak efficiency, or close enough to how it acted when I drove it off the lot.
I think the bottom line here is that Ford is unwilling to spend money on fixing "cosmetic" issues, like the grinding or clunk. Those issues do not seem to affect the car's safety or reliability, so why spend money fixing it?
We'll see as soon as people start putting more miles on their cars how well this generation of DCT holds up.
I wish I could tell you it'll be fixed once you get it back. Maybe it will. However, read through the thousands of postings here and you'll soon realize you're stuck in the same situation as the rest of us.
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Old 02-15-2013, 05:47 PM   #6
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Quote:
Originally Posted by mishka View Post
I spoke with the tech, and he said my car is already ready - it just needed a TSB update - no need to replace seals or clutches! I mentioned to him I had read on the internet about the 2012's oil leak on clutch issue, and he said that it's not the case with the 2013's. He said that they communicate directly with Ford and they would have known about it if that was the case, and build the 2013 with that fix in mind.
He explained to me that about half of what people say online I can ignore because many people dont' know what they are talking about.

In any case, i'm excited to see my car feeling good again! I will keep you all updated!
Well there hasn't been a TSB for the transmission in a while so that dude probably already lied to you. This car will shift like crap at really low speeds. Get used to it.
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Old 02-15-2013, 08:20 PM   #7
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There are many many post about all the same problems with the DCt--all worded very different,,,,, but how can so many people be making it up... and the say its normal? huh? If thats normal I hate to see one that is broken! MJB
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Old 02-15-2013, 08:35 PM   #8
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for some reason that just wouldn't sit well in my head knowing the transmission needs to be taken out of such new car i just bought for a problem.... dunno just don't like the thought.. maybes it's me.
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Old 02-16-2013, 12:44 AM   #9
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Like I said they said it did not need anything but a computer update. They said the clutch/seal parts (the problematic parts the 2012's) are not the same as the 2013's. On that note, may I remind you all that I am driving a 2013, not a 2012. I do believe that there were changes including the defect from the 12's. That is what I was told by 2 independent sources from Ford. And on that note, I don't think the mechanics lie because they get paid to do work on cars, not to mention they communicate directly with Ford about everything.
Anyways, I think the update helped a lot because my car feels much better now! It's so much smoother, and smoother launching especially uphill, which is when it was lunging/jerking a lot before the update. I also got my first oil change (3,500 miles) which probably helped.

Let's have some faith in Ford here, people!
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Old 02-16-2013, 04:43 PM   #10
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Quote:
Originally Posted by mishka View Post
Like I said they said it did not need anything but a computer update. They said the clutch/seal parts (the problematic parts the 2012's) are not the same as the 2013's. On that note, may I remind you all that I am driving a 2013, not a 2012. I do believe that there were changes including the defect from the 12's. That is what I was told by 2 independent sources from Ford. And on that note, I don't think the mechanics lie because they get paid to do work on cars, not to mention they communicate directly with Ford about everything.
Anyways, I think the update helped a lot because my car feels much better now! It's so much smoother, and smoother launching especially uphill, which is when it was lunging/jerking a lot before the update. I also got my first oil change (3,500 miles) which probably helped.

Let's have some faith in Ford here, people!
There hasn't been a change to the transmission hardware since March 2012, and there have been people with 2012s and 2013s with the same reported issues that have had clutch failures, but its not a universal case.

The production software might have been different, however there has been no newer TSB released than 12B37, which went through at least two revisions before as people claim that the later programming like the 13s refuses to shift to 6th before 40 mph where as the original programming and every update until then would shift into 6th as low as 35 mph.
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