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Old 02-12-2013, 04:21 PM   #1
StephenElsbree1986
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Need help with Ford dealership!

So I have a 2003 Ford Focus SVT, I bought a Clutchmaster kit, supplied Ford with the parts. It has a Ford Clutch Slave Cylinder. Ford wants to charge me the same price as the clutch install and charge me for the part when it went out with less then 5k miles on it. I called C-F-M where I bought the kit, also Clutchmaster but there warrenty is only 90 days. I'm asking is there any way to get this done cheaper without paying full labor and buying a new cylinder?


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Old 02-12-2013, 04:41 PM   #2
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the slave cylinder is just about as labor intensive as the clutch install. I'm guessing there is no haggling with a dealer for the labor rate. You could try a "mom and pop shop" and hope for a better rate. Since it is out of the warranty period, I personally don't think is a CFM problem. Its a bad deal but it sounds like you are going to have to bite the bullet.
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Old 02-13-2013, 02:23 AM   #3
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Hate to hear you had to learn this lesson on a clutch but this is why service shops mark up their parts. If you had brought the car into the dealer and had them replace the clutch and supply the parts to do it, yes you would have paid more for the parts. But when it died 5K later, you would have got a free replacement and the dealer would have had to eat the labor cost. Trust me the Ford dealer can scream at Ford Parts all they want for losing labor dollars on a early fail on a Ford part, but Ford will not reimburse them for the lost labor even when Ford supplied a defective part. It's a cruel world out there.

I fix computers for a living and I have to explain this to people at least a 3-4 times a month - and I'm selling exclusively to businesses who you would think would know better. Yes, I can see that HP sells the same PC as I'm quoting you for less money than I'm quoting. Yes I'm going to charge you for labor a second time if you buy the Dell and supply it to me and I set it up and it dies a week later. You can assume the risk or I can assume the risk, which do you want?

In your case, you benefited from the cheaper price by sourcing the parts yourself. But in order to obtain that benefit you had to assume more risk. In this case the risk the part might fail. There is no free lunch.

In the long run the parts markup by the dealer ends up paying for the labor lost to the comebacks under warranty, so while it may seem like the service shop is gouging and overcharging on the parts cost, they don't get to keep it, trust me. :-)
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Old 02-13-2013, 05:15 AM   #4
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Clutch Masters = not recommended by me.

Exactly what is the problem? Did you try bleeding the slave cylinder? Sometimes new slave cylinders will get a tiny amount of air in them. I had a car that was like that. I could drive it for like 3 months, and then one day- the clutch wouldn't engage. That's when I learned how to gravity bleed. I kept a small bottle of brake fluid with a rag under the hood, and the wrench I needed for the nipple in the glove box. When it wouldn't shift, I'd go out and pop the cap off the clutch master, open the bleeder nipple for a second, and let the air out. Wipe up any fluid, check fluid level (add before you bleed), reinstall the cap, and roll out. This is also when I found out that brake fluid eats paint
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