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Old 01-24-2013, 12:31 AM   #1
snow12
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Is this really normal?

So my 2012 Focus has been making weird noises from the transmission recently as well as shifting weird. I have taken it to two separate dealers and they have both said "Ford states that is normal operational sounds". Now I have attached some videos for you to watch and more importantly listen to. The sounds the car is making sound absolutely horrible like metal against metal or gravel being ground into something. It really upsets me that Ford doesn't seem to care because this car cost so much; after all I am a college student and don't make a lot of money right now :( Is this a normal sound? Should I contact the BBB or something? because Ford seems to not care about the issue!

http://dl.dropbox.com/u/5693999/121.mov

http://dl.dropbox.com/u/5693999/1.mov

Any help is appreciated!



Last edited by snow12; 02-13-2013 at 10:15 PM.
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Old 01-24-2013, 12:39 AM   #2
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Use the search function of this website...there are TONS of threads dealing with this and i think it is pointless to start another.

Keep bringing it to the dealer and be stern about it, then if the issue is not fixed research how to escalate the problem. The dealer should fix it just be very pushy
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Old 01-24-2013, 12:40 AM   #3
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Or drive stick
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Old 01-24-2013, 12:57 AM   #4
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I've read through a lot of them but most of them discuss software updates that my vehicle already has according to both dealers. I'm 18 and really don't have anyone to help me with this type of stuff so I was just trying to get some advice of what to do. I guess I will try to call the Ford Customer Service hotline again but they just "help me" by setting up an appointment with the dealer.
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Old 01-24-2013, 07:01 AM   #5
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Or drive stick
Or buy something other than a Ford.
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Old 01-24-2013, 07:34 AM   #6
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Or buy something other than a Ford.
Dude the constant and unproductive negativity is getting to be a bit much.
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Old 01-24-2013, 12:50 PM   #7
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Dude the constant and unproductive negativity is getting to be a bit much.
You're right... everyone should stick with 'productive' comments like "should have bought a stick" and "this is why smart people like me don't buy first-year models" and "mine is fine, I don't know what people are complaining about".
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Old 01-24-2013, 01:12 PM   #8
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You're right... everyone should stick with 'productive' comments like "should have bought a stick" and "this is why smart people like me don't buy first-year models" and "mine is fine, I don't know what people are complaining about".
Your negativity has just been more constant and in your face over the past week than anyone else's. Even REV, who has a major ax to grind, has at least been making some helpful comments.
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Old 01-24-2013, 11:56 PM   #9
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You're right... everyone should stick with 'productive' comments like "should have bought a stick" and "this is why smart people like me don't buy first-year models" and "mine is fine, I don't know what people are complaining about".
Your entitled to complaining just as I am to praising....I'm not making that stuff up

And let's all be honest, screw Ford for the transmission but I have never encountered a good dealer or manufacturer that backed their warranty work period...it's a Ford problem but on a larger scale an industry issue

Wa wa wa I made the most common car buying mistakes and risks in the book and no one with a positive experience is entitled to sharing lol.
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Old 01-24-2013, 08:41 PM   #10
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Or buy something other than a Ford.
Nothing wrong with Ford's conventional automatic transmissions...
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