Taking our lumps from Consumer Reports ... - Focus Fanatics
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Focus Fanatics > Ford Focus Third Generation > MK3 Focus

MK3 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the third generation 2012-Current Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 12-12-2012, 02:09 PM   #1
halfmoonclip
Focus Enthusiast
 
Join Date: Jun 2011
Fan#: 87235
Location: Johnstown, PA
What I Drive: '12 Ingot Silver SEL

Posts: 297
FF Reputation: 1 halfmoonclip Good Standing Member
Buy-Sell-Trade Rating: (0)
Taking our lumps from Consumer Reports ...

The current Consumer Reports (3-series Bimmer on the cover) puts our Foci at the bottom of the chit list, with an ominous black circle as a prediction of the car if purchased either new or used.
For those unfamiliar with CR's symbols, this means a 'much worse than average' evaluation; in their 'best/worst' listings, the Focus is at the very bottom of the heap for 'small hatchbacks', with a reliability rating that tumbled by 170%.

This does not bode well for us now or at trade-in time.

A careful examination does explain some issues. All the other categories were either above or much above average with the exception of two: Transmission Minor, and Audio System.

The 'Transmission Minor' ('worse than average') largely seemed to address the electronic control of the tranny, altho' some of us have experienced troubles with the clutches themselves and larger problems.
The 'Audio System' ('much worse than average') took the worst of the beating, due to troubles with My Ford Touch; those of us who avoided it should be better served.

Absent the audio system rating, the car doesn't fare too badly, but for those of us who have already purchased a car, we're left holding the proverbial bag.

The magazine notes that, on page 20, "Only two years ago, Ford was Detroit's poster child for reliability. It cracked the top 10 among brands in our predicted reliability scores...Since then, reliability has dropped significantly and Ford is now next to last among the 28 brands in our survey..."

My own car has had work done on the clutches and electronic parts of the tranny, and I'm sincerely hoping that better days are coming.
Moon


halfmoonclip is offline  
    Reply With Quote
Old 12-12-2012, 02:20 PM   #2
cbdallas
Focus Addict
 
cbdallas's Avatar
 
Join Date: Jun 2012
Fan#: 100296
Location: Wylie, TX
What I Drive: 2014 Titanium 5-speed

Posts: 802
FF Reputation: 2 cbdallas Good Standing Member
Buy-Sell-Trade Rating: (0)
I may be contributing to the 'much worse than average' rating soon. Yesterday, on my way home from work at around 3:45pm, I looked down and noticed that my clock said 10:09. Re-set it when I got home and it sat all night.

Got in it this morning at 6:20am to go to work. It said 10:15. Re-set it again. Today at noon, it was still correct, so I'm wondering if it has something to do with passing the stroke of midnight. If it's wrong again tomorrow morning, to the dealer we'll go. All my station pre-sets are still there, and my phone connected, so this is a head-scratcher.
cbdallas is offline  
    Reply With Quote
Old 12-12-2012, 05:20 PM   #3
misfire
Moderator
 
misfire's Avatar
 
Join Date: Jan 2006
Fan#: 31379
Location: West Chester, PA
What I Drive: 2012 SEL Hatch, 2014 Mazda CX-5

Posts: 16,048
FF Reputation: 31 misfire Great Standing Member
Buy-Sell-Trade Rating: (13)
Quote:
Originally Posted by cbdallas View Post
I may be contributing to the 'much worse than average' rating soon. Yesterday, on my way home from work at around 3:45pm, I looked down and noticed that my clock said 10:09. Re-set it when I got home and it sat all night.

Got in it this morning at 6:20am to go to work. It said 10:15. Re-set it again. Today at noon, it was still correct, so I'm wondering if it has something to do with passing the stroke of midnight. If it's wrong again tomorrow morning, to the dealer we'll go. All my station pre-sets are still there, and my phone connected, so this is a head-scratcher.
there is a technical bulletin from Ford to fix this by reflashing the APIM
__________________
Will aka Misfire
2010/2011/2012/2013 Ford Master Certified Service Advisor
2003 LX "traded in"/2010 SES "traded in"/2012 SEL Hatch "current"
misfire is offline  
    Reply With Quote
Old 12-12-2012, 02:21 PM   #4
VOLDAR
Focus Addict
 
VOLDAR's Avatar
 
Join Date: Oct 2011
Fan#: 90444
Location: Montreal, Canada
What I Drive: Volt 2014, White Diamond

Posts: 1,159
FF Reputation: 3 VOLDAR Good Standing Member
Buy-Sell-Trade Rating: (0)
I am not a fan of CR for different reasons, but if I'd say "don't sweat about it", what would you say ?
If I'd go for what the guys from the CR are saying is great to have, I'd have to go for a Corola. Not my type, though. People who build / publish their opinions based on other people opinions... hmmm. What do you think you'll get ? I've not seen (yet) a CR report about a car that was against what their "buyers" said about that car.
__________________
White Platinum Metallic Tri-Coat
303A, 6-Speed SelectShift Automatic, 17" Aluminum wheels, Luxury Package,
Parking Technology, Navigation, Winter Package
---replaced by---
Chevy Volt 2014, White Diamond, Luxury Package, S1, Navigation.
VOLDAR is offline  
    Reply With Quote
Old 12-12-2012, 02:27 PM   #5
mp223
Focus Enthusiast
 
Join Date: Sep 2012
Fan#: 104161
Location: Providence, United States
What I Drive: 2012 Focus SEL

Posts: 78
FF Reputation: 0 mp223 Newbie
Buy-Sell-Trade Rating: (0)
While Consumer Reports isn't what it used to be, Ford should be downright embarrassed at the terrible quality of Sync and MFT. Neither should be in Fords' vehicles in their current state. Absent the failing seals, I think the DCT issues are people not understanding how non torque converter automatic works. While the DCT may not be perfect, at least it isn't the abortion Sync/MFT is. Dealerships don't seem to be helping the issue either.
mp223 is offline  
    Reply With Quote
Old 12-12-2012, 02:32 PM   #6
VOLDAR
Focus Addict
 
VOLDAR's Avatar
 
Join Date: Oct 2011
Fan#: 90444
Location: Montreal, Canada
What I Drive: Volt 2014, White Diamond

Posts: 1,159
FF Reputation: 3 VOLDAR Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by mp223 View Post
While Consumer Reports isn't what it used to be, Ford should be downright embarrassed at the terrible quality of Sync and MFT...
I don't know if you really have or use MFT, but I suppose you haven't, because if MFT is terrible for you, I am affraid to ask how you find "Plans".
__________________
White Platinum Metallic Tri-Coat
303A, 6-Speed SelectShift Automatic, 17" Aluminum wheels, Luxury Package,
Parking Technology, Navigation, Winter Package
---replaced by---
Chevy Volt 2014, White Diamond, Luxury Package, S1, Navigation.
VOLDAR is offline  
    Reply With Quote
Old 12-12-2012, 02:55 PM   #7
Kabigon
Focus Fanatic
 
Join Date: Jul 2011
Fan#: 88299
Location: Torrance, CA
What I Drive: 2012 sterling gray Titanium

Posts: 2,937
FF Reputation: 10 Kabigon Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by mp223 View Post
... Ford should be downright embarrassed at the terrible quality of Sync and MFT.
Do you have both?
Kabigon is online now  
    Reply With Quote
Old 12-13-2012, 07:50 AM   #8
mp223
Focus Enthusiast
 
Join Date: Sep 2012
Fan#: 104161
Location: Providence, United States
What I Drive: 2012 Focus SEL

Posts: 78
FF Reputation: 0 mp223 Newbie
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Kabigon View Post
Do you have both?
When I used MFT on a dealership vehicle back when I was in the buying process, it was junk. Slow, buggy and overly complicated. I'm not buying a vehicle on the 'promise' its software will be upgraded, I believe what I see. Ford should have already had the bugs worked out the day the first vehicle rolled off the line, I am not a beta tester. I understand if there is a one-off problem with a new vehicle, only occurring in rare circumstances, that doesn't bother me. But anybody who is reasonably competent who spent 15 minutes with MFT could identify a myriad of issues. How that got the green-light to go in to production is amazing and doesn't speak well about Ford's software development processes.

As for Sync, my complaints with it are similar to the base radio. Deep, complicated menus that are unintuitive. Poor voice recognition. If I'm listening to the radio, why do I first need to say 'phone' then 'call xyz', why can't I just say 'call xyz'? Why does the 'AUX' button default to line in every time? When I leave my vehicle and return to it, why does it not remember I was listening to Bluetooth last time and default to that? Why are menu options slow to load? Why is the screen space used so poorly? (I suspect intentionally gimped so as not to compete with MFT) An example of poor screen use real estate, displaying "SO:" and "AR:" instead of "Song:" and "Artist:" There is plenty of space on the tiny screen to do that, so why some poor abbreviation? Get rid of that damn Sync logo.

The DCT never was an issue on any of the vehicles I drove and so far I haven't heard a peep from mine.

While I do have other small issues with the vehicle, none are as glaring as the infotainment problems. Overall I like my Focus a lot and would recommend it to most people. Any car maker can make a half decent brand new car. What really shows quality and value is how the car holds up after its out of warranty, at 150k or 200k miles. How I feel 8-10 years down the line about my Focus will determine if Ford gets my money again.
mp223 is offline  
    Reply With Quote
Old 12-13-2012, 08:38 AM   #9
halfmoonclip
Focus Enthusiast
 
Join Date: Jun 2011
Fan#: 87235
Location: Johnstown, PA
What I Drive: '12 Ingot Silver SEL

Posts: 297
FF Reputation: 1 halfmoonclip Good Standing Member
Buy-Sell-Trade Rating: (0)
Couple quick reactions to previous posters...
-Resale, Honda, Ford...I have had great luck with Honda products, actually thought seriously about a Civic, but it handled like a baby Buick, wallowy and sloppy. (Apparently Honda has belatedly recognized the problem and is recalibrating suspensions for this year.) I liked how the Ford drove, and supporting a domestic manufacturer for the first time in a long time seemed like the right thing to do, especially with a stepdad who had a career in Detroit and the lousy domestic economy. Too, the Focus got great reviews for its ride/handling balance, something that is absolutely true.
-Early reviews of the DCT...did indicate some roughness; however, the severity of the problem was not made clear; perhaps the tester's cars did not misbehave in this regard. The shuddering thing was not present in my car when it was new; first time it was noticed was in March. The automated manual in VW products has a great reputation, and the idea of the performance and efficiency of a manual in a vehicle my women could drive sounded (conceptually) like a great idea. It is a great idea.
There appear to be two distinct problems with the tranny; some mechanical (clutches)and some electronic. Ford seems to be hoping that software updates will solve most of the problems.
-Sync issues...the Bluetooth aspect has always worked well for me, but the clockspring problems were responsible for the issues with the steering column controls. Since the clockspring was replaced, the system has gone back to what it was doing when the car was turned off, and thus far it hasn't done the 'directory full' thing that requires pulling a fuse to reboot the system.
223, you may have the clockspring problem; do your steering wheel controls sometimes do strange things?
Moon
halfmoonclip is offline  
    Reply With Quote
Old 12-13-2012, 05:47 PM   #10
flyboyike
Focus Addict
 
Join Date: Apr 2012
Fan#: 98206
Location: Ormond Beach, FL
What I Drive: 2012 Race Red SE sedan

Posts: 594
FF Reputation: 3 flyboyike Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by VOLDAR View Post
I am not a fan of CR for different reasons, but if I'd say "don't sweat about it", what would you say ?
I would agree with you.
flyboyike is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 11:35 PM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information : Site Map

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.