Sync directions download incomplete

[Clemenza]

Having issues with 2012 Focus non-NAV system using Sync to download directions. voice prompts and audio work fine. Once it finds the address the system returns a message saying download incomplete. Tried several times. Not a mobile phone/cell signal issue. I went through master reset with Ford Sync rep- same problem.

Anyone else have to take Focus back to dealer to have a "hard reset"? battery or power disconnect, then reinstall control software?

[francobry]

I'm experiencing the same issue. The download worked for me one time when I first got the car and has yet to work again. I was going to call the In-Vehicle Technology line at Ford and troubleshoot with them. Is that what you've already done?

[FordIVTteam]

Hey, Clemenza and francobry -

I'd like to look into this! Who's your cell phone carrier? If you haven't done so already, I recommend removing the battery from your phone for about 30 seconds. This will reset the Bluetooth chip within the device. Once this is complete, try downloading directions again.

I look forward to your replies. :)

Jaclyn

[francobry]

Thank you for your reply Jaclyn. My carrier is T-Mobile and I use a MyTouch 4G (HTC Glacier). I will try the battery pull today.

Originally Posted by FordIVTteam

Hey, Clemenza and francobry -

I'd like to look into this! Who's your cell phone carrier? If you haven't done so already, I recommend removing the battery from your phone for about 30 seconds. This will reset the Bluetooth chip within the device. Once this is complete, try downloading directions again.

I look forward to your replies. :)

Jaclyn

[Clemenza]

Already did all that- twice! Using a Blackberry Curve on Verizon. Master reset doesn't help. Ford dealer clueless. Had the car all day, told me "bluetooth wasn't turned on". That's B.S. since the phone worked fine.

Sync rep told me they would have to do a fuse pull ( I suspect disconnect main power and wipe KAM). Back to dealer on Monday.

BTW- for no reason, at random times, the system will suddenly issue a turn-by-turn direction for a previous route.

[francobry]

Originally Posted by Clemenza

BTW- for no reason, at random times, the system will suddenly issue a turn-by-turn direction for a previous route.

Happens to me too. I'm about to head out, I'll send a destination to my car and see if it works.

[Clemenza]

Ford dealer was no help. They basically go through experimental trial and error while using your fuel to run the engine, which really isn't necessary.

Reset Blackberry to disable encryption. Directions downloads then complete. I also have Wi-Fi turned off, but frankly I'm not sure whether that was coincidental and I didn't try it with Wi-Fi ON.

Blackberry forums have a ton of other users with Sync issues, but there is no common thread to Focus or phone type. Mine is a BB Curve 8530- standard corporate issue POS.

[slconline]

I'm having this same problem right now. I use an iPhone 4S with AT&T. Thought it was the phone, but I suspect not after reading this. I'm pretty frustrated. Any suggestions or resolutions since last message here?

[Risa.Simon]

From the extremely helpful Jaclyn:

Although you'll have to pair your phone again once this is complete, I recommend resetting your system.

To do so, press the clock and go through the following menu sequence: SETTINGS > SYSTEM > MASTER RESET

Before pairing your phone again, remove the battery from your device. This will reset the Bluetooth chip.

If you need helping with pairing, check out our support page:

http://Support.Ford.com/sync-technol...our-phone-sync

[slconline]

Thanks Risa! I'm going to try the reset, but can't take the battery out of my iPhone. Stupid apple.