2012 Ford Focus –Suspension Clanking – Ford of Canada Unacceptable Behavior - Ford Focus Forum, Ford Focus ST Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum > Ford Focus Third Generation > MK3 Focus

MK3 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the third generation 2012-Current Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 04-18-2012, 07:50 PM   #1
Gizmobiaritz
Focus Jr. Enthusiast
 
Join Date: Mar 2012
Fan#: 96043
Location: Toronto, Canada, Canada
What I Drive: 2012 Ford Focus Titanium

Posts: 37
FF Reputation: 1 Gizmobiaritz Good Standing Member
Buy-Sell-Trade Rating: (0)
2012 Ford Focus –Suspension Clanking – Ford of Canada Unacceptable Behavior

Hello,

I have posted a note previously about a severe front end clanking with my 2012 Ford Focus (9000 kilometers).

You can find the problem description here:

http://www.focusfanatics.com/forum/s...09#post4101909

Unacceptable behavior from Ford:

Dealer diagnosed loud clanking sound, it is very severe it is mainly when you take turns and pass over curbs but sounds very troubling.

Dealer acknowledges there is a problem, kept car for 4 days. Checked car visually but did not see anything under it. Contacted Ford of Canada mechanic Hot Line and Ford told them not to change any parts.

Their solution (Hot Line) was to re-torque all the screws in the front end of the car. Of course it did not work. The noise is very loud and there is clearly a broken part there.

Everybody acknowledges there is a problem and Ford told the dealer to not change any parts.

I am stuck with a broken 33k USD vehicle that makes horrible clanking noises (that is right this vehicle in Canada is 33k USD) and Ford does not want to change any parts?

Is this why there is a mechanic Hot Line so they can tell the dealer not to change any parts? Why is Ford not guiding the dealer to a successful repair? My noise makes my vehicle almost un-drivable.

I forgot to mention, that I went to 2 other dealers for the same problem to get different opinions. Both dealers eventually Hot Lined the problem and got the same response. One of the dealers even performed the suspension TSB (strut, mount and sway bar bushing) and it did nothing.

I have already given my VIN number to Ford on this forum a week ago or so. I have got not responses so far.

Has anybody in Canada had any luck with the suspension problems?

Thank you.


Gizmobiaritz is offline  
    Reply With Quote
Old 04-18-2012, 08:40 PM   #2
Ralliart
Focus Jr. Enthusiast
 
Join Date: Feb 2012
Fan#: 95546
Location: Kitchener/Waterloo, Canada
What I Drive: 2012 black titanium

Posts: 28
FF Reputation: 1 Ralliart Good Standing Member
Buy-Sell-Trade Rating: (0)
Mine goes in tomorrow for a similar issue as well as the service engine light now being on permanently.

Let you know what happens.
Ralliart is offline  
    Reply With Quote
Old 04-18-2012, 08:54 PM   #3
Lipshurt
Focus Enthusiast
 
Join Date: Nov 2011
Fan#: 92314
Location: Vista, CA
What I Drive: 2012 blue focus SE

Posts: 180
FF Reputation: 2 Lipshurt Good Standing Member
Buy-Sell-Trade Rating: (0)
I took mine In and they could not fix it so I have puttering around with it.
Try turning the front hood adjusters down (yes down) about two full turns.
See if that makes it better. Raising them made it worse and lowering made it better. Not perfect bu better. When they are too high there is a rattle near the hinge which might sound like the wheel area. It is a loose rattle sound over sharp bumps only at slow speed.

I have been eliminating possibilities like suspension, plastic, hood support rod, calipers, dust shield, exhaust etc.

I will keep on going with it to see what develops.
Lipshurt is offline  
    Reply With Quote
Old 04-18-2012, 09:06 PM   #4
Gizmobiaritz
Focus Jr. Enthusiast
 
Join Date: Mar 2012
Fan#: 96043
Location: Toronto, Canada, Canada
What I Drive: 2012 Ford Focus Titanium

Posts: 37
FF Reputation: 1 Gizmobiaritz Good Standing Member
Buy-Sell-Trade Rating: (0)
Hello,

Thank you for your replies. Unfortunately my sound is definitely a suspension sound. With the window down you can hear it clearly and feel it in the floor. It sounds exactly like a sway bar bushing or antiroll bar bushing that is worn out, exactly like that piece by piece.

Thank you.
Gizmobiaritz is offline  
    Reply With Quote
Old 04-19-2012, 05:42 AM   #5
Gizmobiaritz
Focus Jr. Enthusiast
 
Join Date: Mar 2012
Fan#: 96043
Location: Toronto, Canada, Canada
What I Drive: 2012 Ford Focus Titanium

Posts: 37
FF Reputation: 1 Gizmobiaritz Good Standing Member
Buy-Sell-Trade Rating: (0)
Hello,

Has anybody replaced the swaybar links with any success ?

Thank you.
Gizmobiaritz is offline  
    Reply With Quote
Old 04-19-2012, 05:44 AM   #6
allyy
Guest
 
Join Date: Feb 2012
Fan#: 95236
Location: davie, FL
What I Drive: 2012 focus

Posts: 209
FF Reputation: -3 allyy Poor Behavior Needs Improvement
Buy-Sell-Trade Rating: (0)
how far are yo from the US . drive it on over an have one of our dealers look at it.
allyy is offline  
    Reply With Quote
Old 04-19-2012, 10:31 AM   #7
MKorn
Focus Enthusiast
 
MKorn's Avatar
 
Join Date: Apr 2012
Fan#: 97610
Location: Flint, MI
What I Drive: 2012, SE, Sport, 5MT, Hatch -Silver

Posts: 165
FF Reputation: 1 MKorn Good Standing Member
Buy-Sell-Trade Rating: (0)
Very interested in this ... i only have 2100 miles on mine and it makes a clank noise on the right hand side when i go over speed bumps.
MKorn is offline  
    Reply With Quote
Old 04-19-2012, 10:41 AM   #8
kmoose
Focus Rookie
 
Join Date: Jan 2012
Fan#: 94429
Location: Burlington, Canada
What I Drive: 09 Escape V6 (Focus on the way)

Posts: 19
FF Reputation: 1 kmoose Good Standing Member
Buy-Sell-Trade Rating: (0)
My advice; keep on it. Trying a dealer with a better relationship with Ford...they may get more leeway. I know my own dealer gets a lot more latitude than others because of its customer satisfaction rating.

My dealer with my Escape (Discovery Ford in Burlington, ON) has been awesome. They simply can't fix my tranny problem because I don't think there is a fix (google "Escape Transmission issues")

Ford Canada "customer service" is not helpful. I've got them involved trying to buy my Escape back or provide some sort of trade in allowance but their solution to my troubles is to "buy an extended warranty". I actually think calling them may have made it worse with my dealer, who is now feeling under pressure to fix my problem when I think they are doing their best (they've reprogrammed the tranny twice, and rebuilt it once...still a mess).
kmoose is offline  
    Reply With Quote
Old 09-06-2012, 04:10 PM   #9
HornedFrog05
Focus Fanatic
 
HornedFrog05's Avatar
 
Join Date: Apr 2012
Fan#: 97892
Location: Dallas, TX
What I Drive: 2013 Tuxedo Black ST2

Posts: 2,277
FF Reputation: 6 HornedFrog05 Good Standing Member
Buy-Sell-Trade Rating: (1)
Check out this thread...

http://www.focusfanatics.com/forum/s...ferrerid=97892
HornedFrog05 is offline  
    Reply With Quote
Old 06-07-2013, 09:08 AM   #10
racerdan
Focus Enthusiast
 
Join Date: Jul 2004
Fan#: 10484
Location: Tulsa, OK
What I Drive: 04 Silver SVT 858 of 1978 Born Ja

Posts: 451
FF Reputation: 1 racerdan Good Standing Member
Buy-Sell-Trade Rating: (0)
Me too

I've had my SEL for 1 year, (9500 miles). I took in for the first time for noisy front end
at 950 miles. They said drive it and it should go away. It hasn't. It's been in 4 times and had numerous things done. The first few tries made it worse. The mechanic finally got it back to PITA.

Now they tell me Ford is working on a solution and for me to wait until they call me. I think the plan is to make me give up.

Does anyone know of a Ford Co. number to call and complain? Maybe enough complaints will give them motivation.

I have to say that I love the car, it's my 3rd Focus. My dealership has been great. My only other problem has been that bitchy woman in the MyFordTouch. But this may be my last Focus and maybe my last Ford.
__________________
Racerdan

You ain't old enough to have that much to bitch about!!!

Last edited by racerdan; 06-07-2013 at 09:11 AM. Reason: additional comment
racerdan is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks
-->
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 03:19 AM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.