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Old 09-08-2011, 05:07 PM   #1
dckotwicki
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Steering wheel controls

I have a 2010 Focus SEL and just noticed the paint on one of the radio controls is chipping away.

Is there a repair?

Can an individual button be replaced?


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Old 09-11-2011, 09:35 AM   #2
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Shouldn't it still be under warranty? Should be a quick fix at the dealer.
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Old 09-14-2011, 10:07 AM   #3
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Ford is going to fix it.

The reason I was concerned is because I also own a 2010 Edge Limited. 2 months into ownership, I noticed one of the rear window defroster wires / lines was not working. I took it into the dealer and received the "No problem found" response. Knowing the vehicle was under warranty, I waited until nother convenient time (year later) to bring it in. This time I took pictures of the failure with me. They put a patch on the line and it looked and felt awful. I complained about it and was told to "buzz off" by Ford. The dealer offered to pay half, which I accepted with great displeasure.

That experience left a terrible tast in my mouth and a major lack of confidence Ford Motor's warranty system.
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Old 09-14-2011, 01:57 PM   #4
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You can't replace the individual button but the stack of buttons are replaceable. Make the dealer fix it for free.
Mine did the same but mine was installed afterwards so no warranty on it there it bothered me enough that I went and just bought the buttons and swapped it myself
$89 for the stack of cruise buttons
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Old 09-14-2011, 06:29 PM   #5
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dont you have to replace the wheel?
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Old 09-14-2011, 08:46 PM   #6
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No it comes off the wheel just be gentle and not tear the little rubber slot the buttons lodge into
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Old 10-01-2011, 11:01 AM   #7
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To my suprise, the dealer fixed it under warranty.
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Old 10-17-2011, 02:54 PM   #8
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Quote:
Originally Posted by dckotwicki View Post
To my suprise, the dealer fixed it under warranty.
Can you send me your VIN or service request information on this? My dealer wants to charge me nearly $300 to fix it with new buttons and an hour and a half labor.
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Old 07-03-2012, 07:05 PM   #9
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I am a second owner on an 09 focus.. it has 57k miles but I also have purchased the extended warranty. Should this cover the chipping on my steering wheel buttons?
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Old 10-17-2011, 06:18 PM   #10
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good to here!
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