MyFord Touch Dead in my 7 day old Titanium

[Angel91354]

Hi all. Some disappointing news on my 7 day old new Titanium. My touch screen went dark and NONE of the steering controls worked - including voice. My local Ford dealer has had the car for 3 days and now wants to keep it until next week...

Day ONE: Dealer admitted they have no clue why entire system would die since the system is so new. They need to keep the car and contact Ford;

Day TWO: Dealer says Ford advised them to replace screen module. Needs to order it but will have it next day;

Day THREE: Dealer received part and installed it. Now, steering wheel controls work but the screen is still dead. I'm told they need to re-consult with Ford on matter. It's Friday night and Ford doesn't offer loaner cars (I guess I was spoiled with Acura). I guess I will await Monday to hear what else is suggested.

I was really starting to love this car!

[Sponsor]

[me2000]

Did you get a rental??

Insane how all these quality issues are coming up.

[viney266]

Well, sometimes new things take a dump...thus warranties, especially in the electronics dept... Sounds like you have an honest dealer who is trying hard to fix the problem...be patient, but yeah that sucks

I"d get a rental or a loaner from them if you can

[unfocused1]

Originally Posted by viney266

Well, sometimes new things take a dump...thus warranties, especially in the electronics dept... Sounds like you have an honest dealer who is trying hard to fix the problem...be patient, but yeah that sucks

I"d get a rental or a loaner from them if you can

Seconded.

Even under ideal circumstances, stuff happens*...

Especially with electronics nowadays, but in the tech industry I've read up waaaaay too much on the subject... never mind experiencing it...

* The other tiny problem is, nobody even tries for ideal or anything close to it. Good enough is good enough, and whatever costs the least while showing the highest perceived effort is the new norm...

[FordIVTteam]

Originally Posted by Ryu Spiller

I just Unplugged #79 I think...but only for a few minutes. But looking for a possible solution is how i ended up here. I read about taking out two fuses, one of the trunk, and the other one from the co-pilot side of the car. I will try it tomorrow.
I feel the need to guide the guys at the Dealer (i work at FORD, but i'm a Paint engineer) ...wanted to ask some buddies inside the company, but still no response.
What is that APIM thing you guyes mention? Is that a spare part to replace... or a coding issue?

Hi, Ryu Spiller -

The best way to explain the APIM (Accessory Protocol Interface Module) is to think of it as the computer/brain of the SYNC system. I'd like to look into the concerns you're experiencing. Please PM me your VIN and the name of the dealership you've been working with.

Jaclyn

[mysticbluebmw]

That really sucks, but at least they're trying. Hope it get fixed soon. I've seen a fair amount of folks get enterprise rentals for warranty work at Ford dealers. You may want to inquire and see if your dealer has an arrangement with your local enterprise rental car.

[Minoy]

Ford is supposed to provide you with a rental car. Read your warranty paper work.

[Sayer]

First, Minoy is 100% right. If they have to keep the car overnight they are required to provide you with a rental car. This is just your dealer trying to skip out on the cost to rent a car. You need to take it up with the service manager and if he refuses to help you ask to speak with the overall dealership manager.

Second, that MyFord Touch has been glitchy and problematic in these cars since they released it. It's the only reason I went with the SE with the standard SYNC only screen instead of the upgraded touch screen. Just too many issues. Ford has done something like seven or eight upgrades to the software in an effort to get the problem under control. I've heard that Mulally is personal involved and apparently pretty upset about the whole thing. I'm sure some pink slips have been handed out over it. They'll get the problem sorted out but I knew going in that I wouldn't buy a Focus with the touch screen until at least two to three years into production so the system would be trouble free.

Having said that, let me just add that my SE with the sports package has been completely trouble free and a blast to drive.

[Tony407]

Originally Posted by Sayer

First, Minoy is 100% right. If they have to keep the car overnight they are required to provide you with a rental car. This is just your dealer trying to skip out on the cost to rent a car.

If a repair is covered under warranty, Ford reimburses the dealership for the costs for a rental car, shuttle, etc. So the dealership shouldn't have a care in the world as far as getting you the necessary transportation.

Tony

[Sayer]

Originally Posted by Tony407

If a repair is covered under warranty, Ford reimburses the dealership for the costs for a rental car, shuttle, etc. So the dealership shouldn't have a care in the world as far as getting you the necessary transportation.

Tony

I know, but they have to front the cost in the first place and sometimes they figure it's easier to just tell the customer "no" than to deal with getting reimbursed.