Good luck with everything. You can reach out to Ford's reps here on the Forum to escalate your issue and get a helping hang from someone on the inside.
2012 SGM SEL Sedan 303a w/o Nav | Job 1 built 6/2011
FSWERKS Cool-Flo w/ ITG Filter | FSWERKS Stealth Exhaust | 17x7.5 Axis Sport XMX Graphite wheels
Sonic Crew #28 | Rally Revolution #117